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“My father worked as a commercial electrician his whole life, when he passed away we had some many tools we did not know what they were or what to do with them. The owners of DTX were so friendly when I called to ask about bringing in tools and when I dropped them off.”
“Kenneth G Lilly Fasteners LLC has some of the best customer service I’ve ever experienced. They were fast, helpful, and really took the time to make sure I got exactly what I needed. You can tell they care about their customers and take pride in their work. Everything was handled smoothly from start to finish, and the quality of their products is excellent.
Highly recommend—this is the kind of business you can trust and feel good about supporting.”
“At Building Fasteners they have very good service ! They are always pleasant when I go in!! They have a coffee area in the customer waiting area ! I love going in there to one order, & two talk to the people. They are always very friendly & helpful.”
“We came home from vacation with a ton of laundry and the dryer died. Would not heat. Nikita came out and diagnosed the problem for us and ordered the parts. While it did take several days to get the part we were notified of each step in the process. Nikita was out yesterday to install the parts! He is very nice, thorough and knowledgeable. Very happy with the service that we received. Thank you.”
“Absolutely fantastic outlet. Just love the fact that you can practically get any tool/construction item/home fittings, etc. here. There's well catalogued isle wise sections, which makes it easy to find the item you're looking for. Staff are also helpful.”
“They usually have what I need and if they don't have it in stock , they can order it and have it within a few days which is way better than Home disappointment and low lowes. It is also cheaper.”
“I used Home Depot to order a front door and they did not disappoint! Initially, I went to 84 Lumber, and they gave me a quote for a front door; however, it was bare bones and missing much of what I wanted. Larry Cochran, in the Millwork department was recommended to me and he was super knowledgeable and communicative. He met with me and listened to what I wanted, and he was able to easily develop a quote to match. Once I ordered the door he kept me and my contractor updated. If your in the market for doors, I highly recommend Larry!”
“I want to recognize the outstanding customer service I received at the Newark Lowe’s.
Last weekend I placed a curbside order that I picked up at the Bear store. Unfortunately, I didn’t realize until I got home that I had been given floor model patio furniture. The pieces had numerous scratches, and the table still had a display stand attached. After two frustrating phone calls to the Bear store including being placed on hold and disconnected I was told my only options were to return the items or accept a 10% discount and the gentlemen told he he would give me a pat on the back. I was even told to drive to Newark to purchase new ones and then return the damaged items to Bear, which simply didn’t make sense.
Instead, I drove to the Newark Lowe’s, and that’s where everything changed.
Holly was absolutely amazing. She handled the exchange without any hassle, treated us with kindness and professionalism, and turned what had been a frustrating experience into a positive one. While we were there, we also purchased a new freezer for over $1,000. Holly had Gabe verify inventory, and he went above and beyond by helping load everything into our vehicle.
The Newark team reminded me why I continue to shop at Lowe’s. Their customer service, professionalism, and willingness to make things right earned my loyalty. Although I had two disappointing interactions with the Bear store, the exceptional service from Holly, Gabe, and an assistant manager at Newark completely restored my confidence in Lowe’s.
I drove from Maryland to shop with Lowe’s, and thanks to the Newark team, I’ll gladly make that trip again. Newark Lowe’s has earned my business. Thank you for taking care of your customers!”
“The workers here are so lovely, in every department! We frequent often for work and every time you need help, someone knows the answer.
I built our garden from all the seeds and soil (+mulch) at this location, they are thriving, even the ones that I thought the rain surely killed are doing great!”
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“Check out this location in Rio Grande, NJ. Use this store for all your tools for those DIY projects. Friendly and helpful staff will help you find the right tools for all your jobs.”