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“My father worked as a commercial electrician his whole life, when he passed away we had some many tools we did not know what they were or what to do with them. The owners of DTX were so friendly when I called to ask about bringing in tools and when I dropped them off.”
8:15AM - 4:45PM
855 Dawson Dr, Newark
Hardware Stores
“Excellent customer service and overall experience! I received an item in the mail with missing nuts and was assisted in finding what I needed in under 3 minutes. Mr.Lilly came through strong for us where the big hardware store fell short. Extremely reasonably priced as well. Thanks again! On our way to the ice-cream parlor.”
7AM - 3:30PM
302 Gabor Dr, Newark
Hardware Stores
“At Building Fasteners they have very good service ! They are always pleasant when I go in!! They have a coffee area in the customer waiting area ! I love going in there to one order, & two talk to the people. They are always very friendly & helpful.”
“The gentleman was on time and very knowledgeable regarding the repairs needed.
He used his time effectively and completed the repair in a timely fashion. He tested our dryer before leaving confirming that the issue had been resolved.”
“I really like this home depot store!
Shoutout to Saidi in the paint department, she was extremely helpful in preparing the exact color I needed and advising me on the best-quality paint for my project vs $$.. Great experience overall.”
“They usually have what I need and if they don't have it in stock , they can order it and have it within a few days which is way better than Home disappointment and low lowes. It is also cheaper.”
“We bought stair risers this past weekend and Faisal was a real big help - thanks !!! They had to be shipped and when they arrived they were damaged. Austin did a great job in helping us getting new ones.”
“⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service at Home Depot
I had such an incredible experience at the Home Depot on 100 Suburban Dr in Newark, DE that I felt compelled to leave this review.
First, Pete in Tool Rentals was truly exceptional. From the moment I walked in, he was warm, welcoming, and incredibly respectful. I had absolutely no experience using a power washer, and he took the time to teach me how to use it without any hint of condescension—just patience and genuine kindness. I even shared that I needed the power washer for my deck because my dog is sick, and Pete was so sweet and compassionate about it. When I tried to tip him, he kindly declined. His empathy and professionalism meant more to me than he probably realizes.
Next, Sam went completely above and beyond. He wasn’t even working in tool rentals, yet he still took the time to help me. Even more impressively, despite having a line of customers of his own, he asked a coworker to take over so he could personally help me load the power washer into my car upon my asking. He never once made me feel like a burden or like it “wasn’t his department.” He was extremely careful, made sure not to mess up my seats at all, and showed so much consideration and thoughtfulness throughout the entire interaction.
Lastly, Otis absolutely made my day when I returned the rental. Even though unloading wasn’t technically his role, he happily helped me, was incredibly careful with my car, made me laugh, and once again declined a tip. He made me feel genuinely welcomed and at ease.
I want to say thank you to all three of these amazing employees. As a woman who lost her older brother (and only sibling) six months ago and is no longer living with her dad that normally would help, moments like this matter deeply. You all made me feel empowered, respected, capable, and supported—not just as a customer, but as a person.
This is what exceptional customer service looks like. Home Depot is lucky to have Pete, Sam, and Otis. ? Thank you times a million.”
“Good selection and eerily quiet like most Lowe’s locations. Watched like I was awaiting a beating from grandpa at self checkout. Gestapo role seems to be the norm for their self checkout, so nothing shocking. I do however, become irritated when the plant which was marked down by 50%, rings up at full price, despite the sign stating it wouldn’t.”
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“This location is definitely the cleanest and has the friendliest staff. Hands down. Not the most well layed out location but definitely spread out and things are not on top of each other. Thanks harbor freight .”