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“***June 24th updateThe Maxandfix team has reached out to me personally and mailed the mouse and keyboard in a separate package to me overnight. Looks like this was an unintentional mistake. I'm revising my review from one to five stars. This was my second time buying a computer from them. Their effort is appreciated!-----------------------Where is my keyboard and mouse? When you say they are included with my purchase, they'd better come with the package. Customer service is REALLY SLOW!!! It's 1 PM on a Thursday. I've been waiting for a reply regarding this issue for about 2 hours. Your online chat and text message service is non-existent. Not even staffed on a Thursday??”
“Mano was super helpful and patient enough to work with me on a mistakes I made. I will forever be grateful because I really wanted to keep my number and he walked me through it, even when the customer service agents couldn’t get it. If I could give 10 stars I would!!!! Never leaving T-Mobile ???”
“Best Spot to get any Apple Products. Service is great and fast everything in this store are well worth it. Whenever I need something this is my spot to go to and I stay in West Palm Beach.”
“Kevin is extremely knowledgeable and highly professional. I had the best experience ever! I upgraded to the new iPhone 17 Pro Max, transferred my phone number, and even set up my home internet — Kevin handled absolutely everything seamlessly. The only thing missing was a dance floor because the music was awesome! ? Highly recommend and please ask for Kevin!”
“⭐️⭐️⭐️⭐️⭐️
From the very first phone call, Lisa and Jeff were incredibly kind, helpful, and patient. That same energy carried all the way through when I walked into the store. They made everything smooth and easy to understand, and you can tell they truly know this industry inside and out. They genuinely care about helping people and go above and beyond to make sure you're taken care of. Honestly one of the best customer service experiences I’ve ever had.”
“Jose (the manager) was THE BEST! He helped me get a brand new phone and made transferring lines super quick and easy. He was incredibly friendly and professional and answered all my questions with so much patience. The store itself was clean and everyone was very welcoming and knowledgable. By far the best experience i’ve had with any phone company. 100% recommend and would definitely drive out of my way again just to come here.”
“As soon as I walked through the door I was greeted with top of the line customer service. They took their time to resolve my issue & made the experience stress free. The expertise & knowledge of the staff that helped me should be the blue print for all stores. All new employees should start at this location to see how it done. This will be my go to store for all my future needs.”
“I went there today to get a new phone. Fez and Will were fantastic. Fez listened to what I needed and got me the perfect phone. Will set up my phone and transferred all my data. I was in and out in less than my lunch hour. I've been with Metro PCS for 15 years, and this is why. This is the 3rd phone I have purchased at this location and I'm sure I'll be back in another 3-4 years.”
“Rafael was incredible. Everything that could go wrong getting a phone, watch and switching carriers did go wrong. His patience and professionalism exceeded all my expectations.”
“Tyan Chambers - Sr Appliance Mgr saved the day! Our client purchased an oven & Kitchen Aid refrigerator during the July 4th sale promotion. Last week we got a call telling us the refrigerator was sold out and discontinued, so sad too bad. Needless to say, we were extremely upset. Tyan went to speak with the store mgr, Reggie, who immediately said to make the client happy! We were given another Kitchen Aid model for the same sale price. Our client was both happy and relieved. BrandsMart saved long time loyal customer. Thank you Tyan & Reggie.”
“After they sold the store and the new manager replaced the old employee with this bunch of kids that have no manners, no customers service and no respect for the customers this is the worst retailer, all the customers that I talked to have the same opinion, the only associated that has manners , respect for the customers and good customer service is Andres. Don't go to that store unless you want to have a terrible experience, if you don't want to have the bad experience that 100s of customers like me had don't go and if you do look for Andres you will get the customer service that T-Mobile always has. Keep the good work Andres, I want to update my review this store under the new manager is starting to get much better, those rude and unprofessional associates where transfered to a different store, Fred who used to work there with the old administration is back, he was one of the best associated and I am sure that besides Fred the new associates are good too because the new manager really care about customers service , so now that Fred is back I will be back to this store and I recommend to you all to give another chance to the store and I am sure you guys are going to be please with the service the new crew will provide you specially Fred. I'm changing my review to 5 stars.”
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“Sedric at this location is THE BEST!! I came in a couple hours before a flight and he got me transferred to a new phone and switched carriers for my plan SO fast. He walked me through everything I needed to know and made the experience so easy. Thanks again Sedric!”