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10AM - 7:30PM
13820 Old St Augustine Rd Ste 205, Jacksonville
Mobile Phones
“Lucas was awesome, polite, helpful, resourceful, and kind. He spent an hour and a half helping us, and took the time to answer all of our questions and concerns. Everything we needed was addressed with care, and his genuineness was refreshing.”
“Ok this is my favorite Verizon Store as of today Virgin is very helpful and so nice. She walked me through the whole process of my new devices. She is amazing and very trustworthy. This is the best Verizon store if you have any needs or upgrades to your devices go to this one.”
“Brandon Sotolongo was extremely helpful from start to finish. I needed internet for my new place and I didn’t know where to start. He gave me all the options and was very thorough. He was kind and understanding of my needs and budget. I’ve had the internet for a month and have had a great experience. I would definitely recommend working with him if you’re using Verizon.”
“I normally don't post good or bad surveys, but had to take care of my man Dynall. This is the third time I stopped by a store with the same issues and finally got it resolved. If you need any phones issues or service, go see Dynall at the Verizon store close to Marbon road and San Jose.”
“I came in because I was not happy with the previous provider I had. I wanted to see if it was worth the switch even though I had had my previous provider for over 12 years. And let me tell you...IT WAS. Jason helped us navigate what plans and phones would make the most sense. He was so accommodating and knowledgeable. Answered all of our questions with ease. I cannot recommend Verizon and Jason more. If you plan on going to Verizon for any reason ask for him!”
“I've been working with Noel for years and will recommend 100% of friends, family, and previous repair customers of mine. (I moved out of state.) Recently bought a couple phones from here again personally. Promise you will be happy with the service!”
“I went to my local Verizon store at John's Creek on Tuesday to potentially upgrade my old phone and investigate the Phone Plans as well as the Internet Services. Tony Garza explained both the Internet service (and new special 55+ senior discount offered) as well as the new iPhone 16 Plus program of 36 months. I was sure about the Internet service, so he gave me a router to take home and try out. It fixed our lagging and spooling problems we had with our AT&T 5G. So, I went back Wednesday and met with Luke Swartz. He signed me up for the for the Internet + HULU and also sold me an iPhone 16 Plus and transferred all of my data over. I was afraid of that part, but he made it seamless!
Both of these reps were obviously experienced salespeople: professional, technical and considerate!! Thank you, Jana Prater”
“This is an HONEST REVIEW. PLEASE READ. This is by far the most professional phone repair shop in Jacksonville. Not only are they honest but their customer service is top tier. The previous repair shop charged me $300 for a LCD screen that broke a week later. I called Alex and he told me he can have it fixed in 7mins. Upon arrival I was greeted with a friendly welcoming and again HONESTY. My phone was fixed in the time frame he gave and for the price we discussed. He replaced my screen with the OLED NOT LCD. Other shops quoted me $400 for the OLED. Integrity will take a company far and this company will be one that goes far.”
“Darius at the Verizon Wireless Store in the Avenues Mall (Jacksonville, FL) was great to deal with. I had a “not-so-good experience” with another representative at a competitor local Jacksonville Verizon store, who in my opinion, was not very cooperative! I’ve been in sales and business development for 35 years and the bottom line is that to be successful, you need to listen to your customer, in order to provide them what they actually need, along what they want. Darius did exactly that and I would highly recommend him if you’re interested in purchasing a Verizon product or service!”
“I had an excellent experience with Boost Mobile’s customer service. The representative was patient, knowledgeable, and truly went above and beyond to help resolve my issue. Everything was explained clearly, and I never felt rushed or dismissed. It’s refreshing to receive such professional and friendly support. Highly recommend Boost Mobile for their outstanding customer service!”
“Samantha was amazing! helped me correct some issues with billing that a different associate at a different store had made causing me several extra fees. She redeemed my experience with ATT.”
“My husband and I had a great experience with Luis and Chris to help us with purchasing our Apple Watches. They were very knowledgeable on the products and patiently answered all of our questions. Luis helped set up my watch and took the time to show me all of the features. I highly recommend visiting this store for your ATT needs.”
“Angel, Dex, and Gizelle were all amazing and helped me switch to T-Mobile. I bought the first iPhone 17 in Purple they had in their store and I’m super happy with the customer service and support I received! 110% will be coming back for all my needs because it was super easy and seamless! Thanks so much guys! :)”
“Tanner and Josh are amazing employees they got me in and out so fast the fastest I’ve ever been in a phone store I highly recommend coming to this att for all ur needs”
“So Kyle, Mario, and Ingrid. These are the great people that help me today. And I was very pleased with their service. They were very polite and very professional, and I would definitely recommend these people to anyone. Thank you for your service.”
“My experience at this Boost Mobile location was nothing short of smooth, pleasant and happy results. Kyle the associate who helped me through the entire process and not once rushed me or made me feel incompetent. He was knowledgeable of their products, promotion and easily helped me select a phone and plan that works for me. Thank you, Kyle for all of your help and for being kind. Boost Mobile you have a great asset in Kyle.”
“This place is outstanding. They work on devices quickly and do an excellent job, making sure everything is running perfectly before you leave. The staff is patient and friendly, and the prices are great. Truly one of the best tech stores I’ve been to.”
“After coming in here many times over the years, Austin is always great and takes care of me. Always helps me out with great service and a great price. Come check him out”
“Mesha was absolutely awesome ?
Helped me find exactly what I needed for upgrading my phones & even helped me find promotional extras that really fit my family's life needs (GPS tiles that we needed for safety & security)
& when I was verbally harassed by a random customer she not only shut it down quickly but so professionally ♡
I have never felt so included & protected by a Tmobile member. I'm so looking forward to always coming into this store location knowing they have such great members?”
“I came in lunch break needing a phone Mills was very helpful and made the process is very easy even though I had to leave and go to work and was not able to complete my transaction and when I came back later on Lisy and Mils made it just as easy. They seen my frustration and assisted no hesitation. They were all very helpful. I end up getting the pink one. I’m very satisfied with my service. I will be back.”
“Rashad was the most attentive, interested, pleasant, and impressive individuals we've ever interacted with purchasing phones. We have a confusing phone situation and he took time to understand all the mechanics so he could provide exactly what we needed. Honestly, give that man promotion and keep him happy. He will go far and will take you with him!”
“Yesterday we had a problem with our AT&T bill. It was the second time we had visited the store on San Jose Blvd. in Jacksonville, Fl. We were very seriously considering switching to a competitor because our problems were not resolved. Upon arriving we were greeted and impressed by the professionalism of your employee, Devon Patterson. He was so helpful in going over all of our questions and taking the time to resolve them. After he helped us I asked, “Are you the manager?” He answered, “No,” I said, “We’ll, you should be!” Our final decision was to stay with AT&T because of the help from Devon!”
“This store experience was amazing. Stephen Sheehan answered all my many questions and helped me with my multiple purchases. He was swamped and the only one here. He still helped with a positive attitude and demeanor.
I will be back March 11 to get new samsung as well.
I literally left the AT&T store in oakleaf Town center due to poor attitudes and customer service. I am very happy that o left there and came to this store.”
“Todd, at the Regency store, is the go to guy. I was having major problems with my current phone and he found me a plan, a number I could remember, and GREAT service. My experience with Todd was a perfect phone experience (I have had terrible service and customer service with other providers). Thank you Todd for an excellent experience!!”
“I honestly couldn’t be happier with the service I received from Gloria at Fixie! From the moment I walked in, she was so sweet, professional, and clearly knew her stuff. My phone was a total mess — cracked screen, battery dying every hour — and I thought it was beyond saving. But she worked her magic!
She kept me updated the whole time, explained everything clearly, and even gave me tips to keep my phone healthy longer. I left with a phone that looked and worked like BRAND NEW. And the prices? Super fair. You can tell she actually cares about her customers, not just making a quick buck.
If you’re in Jacksonville and your phone’s acting like it needs therapy, just take it to Gloria, she’ll fix it up like it’s her own. 10/10, will definitely be back!”
“Brea is amazing! If you need a phone I would go see her! She was patient, answered all my questions, and had me several lines set up in less then 30 min. Thk u Brea!!!”
“I was not happy about the fact that we had to start all over again and leave our Up Next after we’ve had it for years just so I could trade in my phone and we had already done so and then was told that we didn’t qualify after we paid the money and everything so we had to start all over again”
“I had a great experience with the AT&T sales rep Roshan who sold me my phone. Very professional, smart, and easy to talk to. He explained everything clearly, helped me choose the best option, and made sure I was completely satisfied before I left. Highly recommend!”
“Wanted information about ATT fiber. The folks at the store were great and explained everything. Since I have ATT for iPhone there was a special package that actually was cheaper than I'm paying now. Instolation was set for 2 days later.”
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“We had a young man named Delali Simpson, we came in to pick up some phones and transfer the data and he did an amazing job. He was very patient and we had a great experience getting our phones. Would recommend coming to see this guy!”