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10AM - 7:30PM
13820 Old St Augustine Rd Ste 205, Jacksonville
Mobile Phones
“Jason not only did a GREAT job helping me but also my friend. I live close to this store & have gotten excellent advice every single time. Jason is super knowledgeable about the products - I learned so much!”
“Brandon did a great job with helping me today with getting a phone , he didn't force me with an apple or galaxy he stuck with my comfort zone and got me a Motorola edge ! Very happy and recommend Brandon and this store! A+”
“Brandon Sotolongo was extremely helpful from start to finish. I needed internet for my new place and I didn’t know where to start. He gave me all the options and was very thorough. He was kind and understanding of my needs and budget. I’ve had the internet for a month and have had a great experience. I would definitely recommend working with him if you’re using Verizon.”
“The several times I've been there the staff was kind and helpful. Stephen has always been so helpful and I find him to be knowledgeable and easy to communicate with. Give that man a raise!”
“I've been working with Noel for years and will recommend 100% of friends, family, and previous repair customers of mine. (I moved out of state.) Recently bought a couple phones from here again personally. Promise you will be happy with the service!”
“I paid $65 for my screen protector a year ago and the salesman said I’d never have to buy another one because if anything happened a replacement would be free. I went to get a new one because mine indeed hit several cracks. My 14 Plus is considered out of date and no screensavers available unless I order online. Then I could bring it back to the store and they’ll install….but there would be a $5 fee to do that! Totally unacceptable. After 20+ years with Verizon I may consider parting ways.”
“I went to my local Verizon store at John's Creek on Tuesday to potentially upgrade my old phone and investigate the Phone Plans as well as the Internet Services. Tony Garza explained both the Internet service (and new special 55+ senior discount offered) as well as the new iPhone 16 Plus program of 36 months. I was sure about the Internet service, so he gave me a router to take home and try out. It fixed our lagging and spooling problems we had with our AT&T 5G. So, I went back Wednesday and met with Luke Swartz. He signed me up for the for the Internet + HULU and also sold me an iPhone 16 Plus and transferred all of my data over. I was afraid of that part, but he made it seamless!
Both of these reps were obviously experienced salespeople: professional, technical and considerate!! Thank you, Jana Prater”
“Darius at the Verizon Wireless Store in the Avenues Mall (Jacksonville, FL) was great to deal with. I had a “not-so-good experience” with another representative at a competitor local Jacksonville Verizon store, who in my opinion, was not very cooperative! I’ve been in sales and business development for 35 years and the bottom line is that to be successful, you need to listen to your customer, in order to provide them what they actually need, along what they want. Darius did exactly that and I would highly recommend him if you’re interested in purchasing a Verizon product or service!”
“They just went through a update on their iPads and even tho they couldn’t do much they were able to help me through my own phone. This is amazing, thank you so much for the best service i have ever gotten.”
“The young lady was so pleasant she helped me out with no problem I believe her name was Sonya she took her time to explain to me all the issues that I had with device loved the energy such a bubble lying young lady”
“Came here to get my iPad fixed the screen was totaled and Matt fixed it so fast and even offered me a screen protector it looks amazing he did a wonderful job I highly recommend you guys come here”
“My husband and I had a great experience with Luis and Chris to help us with purchasing our Apple Watches. They were very knowledgeable on the products and patiently answered all of our questions. Luis helped set up my watch and took the time to show me all of the features. I highly recommend visiting this store for your ATT needs.”
“So Kyle, Mario, and Ingrid. These are the great people that help me today. And I was very pleased with their service. They were very polite and very professional, and I would definitely recommend these people to anyone. Thank you for your service.”
“Sonesh was so very helpful and knowledgeable! I dreaded having to go to the store but he made it painless and I had a wonderful experience! Def recommend coming to this store for all ur boost needs.”
“In my experience with AT&T has been terrible as an organization however, the associates are some of the kindest and patient individuals I have dealt with specifically Ari at Baymeadows location.”
“My experience at this Boost Mobile location was nothing short of smooth, pleasant and happy results. Kyle the associate who helped me through the entire process and not once rushed me or made me feel incompetent. He was knowledgeable of their products, promotion and easily helped me select a phone and plan that works for me. Thank you, Kyle for all of your help and for being kind. Boost Mobile you have a great asset in Kyle.”
“Young lady Mecia was very helpful with my data transfer on my new phone and my wife plans on coming in next week to see her to purchase her new phone. Employees where nice and very welcoming I will be back with wifey to purchase new phone.”
“Rashad was the most attentive, interested, pleasant, and impressive individuals we've ever interacted with purchasing phones. We have a confusing phone situation and he took time to understand all the mechanics so he could provide exactly what we needed. Honestly, give that man promotion and keep him happy. He will go far and will take you with him!”
“I came in to get my phone fixed because it was messing up and Craig Hendricks helped me out and told me about some tablet promotions. Very good customer service. Would def recommend this store”
“Yesterday we had a problem with our AT&T bill. It was the second time we had visited the store on San Jose Blvd. in Jacksonville, Fl. We were very seriously considering switching to a competitor because our problems were not resolved. Upon arriving we were greeted and impressed by the professionalism of your employee, Devon Patterson. He was so helpful in going over all of our questions and taking the time to resolve them. After he helped us I asked, “Are you the manager?” He answered, “No,” I said, “We’ll, you should be!” Our final decision was to stay with AT&T because of the help from Devon!”
“I have been going to the Merrill location for over a year now, and can I tell yall nothing but good things about that location, Tesla is the one that you want to deal with for sure!”
“I honestly couldn’t be happier with the service I received from Gloria at Fixie! From the moment I walked in, she was so sweet, professional, and clearly knew her stuff. My phone was a total mess — cracked screen, battery dying every hour — and I thought it was beyond saving. But she worked her magic!
She kept me updated the whole time, explained everything clearly, and even gave me tips to keep my phone healthy longer. I left with a phone that looked and worked like BRAND NEW. And the prices? Super fair. You can tell she actually cares about her customers, not just making a quick buck.
If you’re in Jacksonville and your phone’s acting like it needs therapy, just take it to Gloria, she’ll fix it up like it’s her own. 10/10, will definitely be back!”
“I just received excellent customer service from Josh and Kyree! I used to be an ATT Customer, but then switched to Xfinity. Now I'm back thanks to these guys doing a great job. They were Professional, polite and knowledgeable. Keep up the good work guys!”
“I was not happy about the fact that we had to start all over again and leave our Up Next after we’ve had it for years just so I could trade in my phone and we had already done so and then was told that we didn’t qualify after we paid the money and everything so we had to start all over again”
“Although my boyfriends phone was not savable after being dropped in a pond, Gerald at 10,000 cellphones helped us tremendously. We called after stopping at two other places and Gerald was hands down the most helpful. He told us to come in and he could open up the phone and test which pieces were working and narrow down our problem. Unfortunately the water had seeped in too much and damaged it beyond repair. Normally an investigation like this would take 24+ hours but Gerald got it done in an hour even on a FRIDAY. Thank you Gerald x 1000%.”
“Stopped in to get a new phone. Paulina was great, she understood exactly what it was that we needed, got us set up, and out of there within 30 minutes. I really appreciated that she didn’t try to sell me anything I didn’t need, and didn’t waste our time. Great customer service.”
“Amazing manager!!! Store was welcoming and sooo helpful. They also have alot of patience dealing with me and my daughter, she was not exactly thrilled to be in the store but the manager made our experience seamless and easy. Really helped our family with our service!”
“Ive been dealing with this store in oakleaf for a while had an issue with my phone notification. Came in and the associate Bobby is the man fixed it in min. Where others out side the AT&T store couldn't. Bobby gives great service highly recommend this store and Bobby”
“I had a fantastic experience at this store! Ivan and Melina were incredibly friendly and knowledgeable, taking the time to answer all my questions and helping me choose the best plan and devices for my needs. They made the process quick and easy, and I left feeling confident in my decision. The store was clean and well-organized, and I appreciated the personalized attention I received. Highly recommend this location for anyone in need of mobile services!”
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“I went to this store to get the iPhone 16 Pro Max and I went to Jasper. He is very nice, and very detailed on everything you should know about the device you want. I previously had problems with getting the 16 pro max until I went to Jasper, and I was able to finally get it. He made jokes with us, and made me and my mom feel very welcome, and comfortable. Not only did I get the phone that I wanted, but my mom got the Samsung Galaxy S25 Ultra. My nephew also got the google pixel 9. We initially wanted only one phone but we left out with 3. I was very happy, and excited to finally get the phone. I paid way less than I would have anywhere else. We are all very happy with our new phones. And it’s all thanks to Jasper.”