The Verizon store in Pinecrest, Miami, provides mobile, 5G home internet, and business services. Customers can visit in person, schedule an appointment online, or place orders for in-store pickup, delivery, or shipping.
Reviews highlight staff who provide amazing support, friendly service, and demonstrate a genuine interest in finding solutions. Employees are frequently described as helpful, professional, patient, and knowledgeable. Specific teams are praised for their dedication and excellence, offering above-and-beyond attention to resolve complicated issues, even those originating from other locations. Staff members troubleshoot problems thoroughly, work until a resolution is found, and explain the process clearly to customers.
While some processes, such as transferring lines between accounts, can be frustrating and time-consuming for customers, the store's employees are commended for their helpfulness and for maintaining a positive, patient demeanor throughout difficult situations. Their focus on customer service leads to strong recommendations for the Pinecrest location, with many customers stating it will be their preferred store from now on.
Phoebe and Oscar were amazing!!! We went in with my son’s phone glitching like crazy and we were able to get a new phone and discount. They both troubleshot through various issues easily, and we left very happy!! Thanks, Phoebe and Oscar!!
October 2026
phoebe and oscar are some of the hardest workers I have ever met in my life they helped us so much by helping us get the best deals possible and i was able to get a new phone in the process this was a amazing experience with tons of laughs and a genuine great experience
October 2026
Phoebe @ Oscar are both amazingly helpful! They went above and beyond with their customer service and support!!!!!
