The Verizon store in Pinecrest, Miami, provides mobile, 5G home internet, and business services. Customers can visit in person, schedule an appointment online, or place orders for in-store pickup, delivery, or shipping. Reviews highlight staff who provide amazing support, friendly service, and demonstrate a genuine interest in finding solutions. Employees are frequently described as helpful, professional, patient, and knowledgeable. Specific teams are praised for their dedication and excellence, offering above-and-beyond attention to resolve complicated issues, even those originating from other locations. Staff members troubleshoot problems thoroughly, work until a resolution is found, and explain the process clearly to customers. While some processes, such as transferring lines between accounts, can be frustrating and time-consuming for customers, the store's employees are commended for their helpfulness and for maintaining a positive, patient demeanor throughout difficult situations. Their focus on customer service leads to strong recommendations for the Pinecrest location, with many customers stating it will be their preferred store from now on.
When I have a need and Verizon can help, this location is my go to for now on. Good staff and I love being greet upon entering. Kudos to verizon for making me feel special. Lie to me, it makes me feel go.
June 2026
We had a fabulous experience today at this store upgrading to a new phone, and changing another line to another phone. Roy went above and beyond to help us, and Oscar was so helpful and kind, we couldn't recommend them more! Sylvio was also helpful earlier this week for another issue. We love this store!
May 2026
Oscar, Silvio & Samantha were more than helpful when helping me switch phone companies. They ensured I got all the best deals, the process to be as smooth as possible, & even stayed after hours during this process.
Thank y’all again! Hoping for the best with this new transition.
