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“Thank to Ashley for helping me with my account and all the silly questions I had , she gave me no choice but to recommend t mobile for her help and accommodation .”
“Let me just start by saying I typically never do reviews, mainly because I'm lazy and/ or forget. But after my experience with Ginna ( hopefully I spelled that right ) I absolutely had to leave a review. I had broken the screen on my previous phone and came in looking to buy a new phone, and originally was looking to purchase an iPhone. As soon as I walked in I was greeted by Ginna, with a smile and a friendly demeanor. I gave her a little bit of back story and told her what I was looking for. After chatting a bit, we came to an agreement that an iPhone was probably not the best choice for me. And before I continue, let me just say I totally appreciate a sales person who truly cares and not try to push something more expensive on you because it'll benefit them. . I previously had a Galaxy A12 and Ginna showed me all the upgraded versions and we were able to find a phone within my budget and I absolutely love my phone. I also want to commend Ginna on her patience with me. Anyone that knows me knows when I get frustrated, I am not the easiest person to deal with and Ginna handled it all with such grace and kindness, she did not match my energy, she took her time and literally went above and beyond to make sure I had everything I needed and was able to set up my phone. Ginna I hope you see this, thank you so much and I hope T-Mobile knows how lucky they are to have someone like you representing their company. Thank you.”
“Fred was absolutely amazing and patient with our process of getting a new line and getting other lines reconnected. We were here in Orlando on vacation and everything went chaos on our last date with phones. Fred you ROCK!”
“We just flew in from Iowa and our daughter’s service wasn’t working. We stopped in and Milly went above and beyond helping us. She spent time with us troubleshooting and got our phone back on track. She was helpful and friendly. Greatly appreciate her help! Thank you! Highly recommend!”
“I walked in the boost store which was in 4061 LB McLeod road, I didn’t even buy the phone here , but the young lady named Teju, she took her time , she had a very big smile on her and she didn’t even complain once . I wish they give him a raise. If I know about this store before I would have come here at the first place . I am leaving the store with a huge smile on my face . I went in Hiawassee and old winter garden road store they doesn’t even help me with anything even though I purchased the phone over there. They gave me a very hard time and Iam so upset with it .”
“The customer service team here is top notch! Mau greeted me as I came in the store, listened to my concerns and offered expert advice. I feel valued as a TMobile customer and am happy to call this my TMobile store! I definitely have a dedicated customer service agent I can go to that knows my plan and needs! Thank you Mauro!”
“Cannot explain with words how great cs, knowledgeable and caring on the personnel from this place is, but specially those three amazing girls Andrea, Grace & Kritzia. Everything was so smooth specially with Kritzia’s help! Thank you ? if i were u’all i’d give them a raise! ?”
“Jose and Kristie were very patient and knowledgeable on setting up my new phone And explaining my new phone bill and the probation charges, it was great. They saved me $1000 on a new device best store ever go to.”
“I recently visited the T-Mobile store and had an exceptional experience thanks to Javier. He was incredibly knowledgeable and patient, taking the time to thoroughly explain all my options and answer every question I had. If you’re looking for great service, ask for Javier!”
“We had an issue that took almost 3 hours in the T Mobile store while on vacation. It could have been a bad experience but the agent who assisted us was AWESOME! KEITH IS AMAZING!!!!!!!!!! He did EVERYTHING he could to assist us in a bad situation. He deserves a raise and lots of Kudos!”
“I stopped by in this store last week and Jose helped us, he was friendly and helpful, I came back to the store today and Desiree and Jose assisted us transferred the old phone to the new ones. I highly recommend this store.”
“Excellent customer service me and my sister were very impressed by the gentleman named benny. He was phenomenal and we're definitely sticking with t-mobile! Thank you Benny for helping us. We hope you get a raise because you did an amazing job! You were very considerate and helpful!”
“Jaileen assisted me with unlocking my phone and he customer service was outstanding! She sat with customer service for over 45 minutes until the phone got unlocked. Excellent customer service.”
“Wanted to come and give recognition when it’s highly deserved. I had the pleasure in being helped by Gerardo. Let me say that he exceeded my expectations during our time in the store. Gerardo answered all my questions, provided me with the best deals possible and was able to start my families Christmas early with new phones and faster home internet. Not only was he professional but what really stood out for me was his genuine concern when my 3 year old became ill while he was helping me connect my phones and she started unfortunately throwing up. Gerardo sprung into action as if it was his own child and helped me with my daughter. Gerardo then turned on the gears to finalize everything and get me out of there to assure I was able to leave satisfied and take care of my daughter. I want to thank him for everything and highly recommend him to anyone needing assistance at this store.”
“Jackie is the best! Her patience and dedication to fixing an issue that I had will forever be appreciated. Straight to the point and no gimmicks like i’ve received from other reps . If I could give her a million stars I would, thank you again!”
“Fast service. Friendly staff. However, there was no waiting line or system for customers to follow to get service. Sit and wait and hope someone will come get you.”
Open 24 hours
3113 Lawton Rd Suite 109, Orlando
Internet Service Providers
“Very fast and friendly service by Mariza, she even got a sim card extracted that was stuck. The activation fee was waived and so was the sim card fee. Love these guys”
“On a day like today BLACK FRIDAY, with the store full of people, I had the opportunity to meet Luis Rosado “Manager” and the only thing I can say about the man is that not only does HE DO HIS JOB VERY WELL, but he is extremely polite and dedicated. I have been using T-Mobile since 1999. Regardless of having been introduced to many similar companies, I have always been loyal to T-Mobile, because regardless of the magnitude of the problem, there is ALWAYS a positive solution for both parties. Not only am I loyal to them but I also promote them both with my friends and with everyone I know. So much so that I even use their internet for my own business. Moral of the story, in this particular store absolutely all of their employees do their jobs not only professionally but effectively. THANK YOU Luis, Belkys, Ariel and Juan for your help and time on a day as busy as it is today. God bless you and give you many sales... you deserve them!!”
“This location was very tentative and aware of us since the moment we walked into the store. Ed did an amazing job helping my fiancé and I, he was very helpful and had lots of patience while attending us. Great service overall!! :)”
“I had the pleasure of working with Enzo at T-Mobile, and I couldn't be more impressed by the exceptional service he provided. From the moment I walked in, Enzo was welcoming, professional, and incredibly knowledgeable. He took the time to understand my needs, answered all my questions, and helped me find the best plan and devices to fit my lifestyle. His patience and attention to detail truly made my experience memorable. Enzo went above and beyond to ensure I was completely satisfied, and I left the store feeling confident in my choices. Thank you, Enzo, for making my T-Mobile experience so positive! Highly recommend working with him!”
“The storm fried my modem and I needed to get a new one. Went into the store the staff was friendly and quick.
Luis/ Louis was amazing! He placed my new modem in a bag and sealed it shut tight to keep the equipment from getting wet. The manager was amazing as well. 10 out of 10”
“I have NEVER, I repeat, NEVER been anywhere and had better service. I’m not just saying this lightly either. Dominic for the 2 minutes we interacted, you were the most attentive, sweet, helpful and FAST person I’ve ever ever ever EVER dealt with. I can not thank you enough for getting me in and out with everything I needed in such a tiny space of time. I wanna come back just to give you guys donuts.”
“Gilberto came and installed all 8 of our phones without issue. He explained how to use the member portal and made everything super easy and clear for us to get started on our new phone system right away.”
“David and Alex where absolutely amazing can’t say enough about the service here 1 # to say the least will highly recommend everyone surely will appreciate you guys”
“My husband and I just traded in our old iPhones for new ones, and we want to give a huge shout-out to CHRIS, the young man who helped us. We had lots of questions and talked about a myriad of scenarios, and he was not only patient, but very knowledgeable about each one and able to tell us what pricing for each scenario would be – all while having a great attitude and personality. Whatever he’s making, I think he deserves a raise! ???”
“Was help by Luis Medina.
The customer service was exceptional, all questions were answered.
Overall, my experience with Luis was outstanding, I was completely impressed with his professionalism and patience.”
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“Our technician, Eliseo, called us to let us know when he would arrive and he was here on schedule. He was friendly and got right to work, fixing our problem. Could not have been any better!!”