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“Outstanding customer service, even when it didn’t involve a sale.
I’ve gone to other AT&T locations for help after dealing with 611 representatives, which unfortunately has been a frustrating experience. In the past, I’ve been told “it’s not our problem” and advised to call 611 again. That was not the case here.
This team truly goes above and beyond. They took the time to help, showed genuine care, and made sure the issue was resolved without passing the buck. This location should absolutely be the standard for both the 611 call center and other local AT&T stores.
Huge shoutout to Wendell, Jessica, and Albert — thank you for setting the bar so high!”
“What a fantastic store!! It's super clean, the employees are super professional. I came long ago to get a new Samsung phone and watch and came in today to get a laptop. I HIGHLY recommend this store to anyone and everyone!”
“Had a great experience here! Mari & Leo were friendly, knowledgeable, and helpful. Mari was patient, sweet, and explained the features and benefits of several models I was considering since it's time for an upgrade, and I'm a long time T-Mobile customer. I'm considering the Samsung S 25 Ultra. She also explained pricing and financing options. I was not expecting my visit here to be as great as it was, and highly recommend. They're also bilingual.”
“Yo tengo estandares altos.
My experience was refreshingly awesome!
First, I was educated by the T-Mobile representative about this location being an 'Experience' store. I'd never heard of that before.
I walked in with just a general question and, because of my sales associate's expertise and enthusiasm, I walked out as a new member of the T-Mobile family.
I am confident that switching my mobile service to T-Mobile was beneficial.
No question; this T-Mobile location is top shelf.”
“I just came from this location and Yesliet provided us with amazing customer service. She’s attentive and friendly and handled our problem right away. Yesliet is a great employee. Good job!!”
“Karla and Cindy are amazing!! They were incredibly helpful and assisted my fiancée and I in getting our new phones! Karla's knowledge about the products reassured our concerns and turned us into proud t mobile customers! I had to come back for a second visit to pick up my new phone, and I received help by Karla again and Leah, amazing team! The store is clean, and their service is quick, knowledgeable, and personable. 10/10!”
“I have been consistently impressed with the excellent tech support provided by Compusource, especially by Shadikur. He is extremely knowledgeable and intelligent, always addressing my Windows PC issues quickly and efficiently. Whenever my company faces any technical challenges, I can count on Shadikur to handle the situation with great care and expertise. His prompt and reliable service makes Compusource our go-to for all tech support needs. Highly recommend!”
“Great Company, very knowledgable and skilled team. Great Customer service, they care about customers.they offer excellent products and solutions , Connectivity ( wired and wireless), Voice, and cloud solution, you can have all your services hosted and managed by Convergia”
“Very good service, good advice and fair information on prices, even from competing shops. Very friendly to foreigners and good English, the staff can even speak a bit of German. Only recommended. My advisor was Angie.”
“Top Notch professionalism in customer service Jelani went beyond in all of my needs! I have already recommended him and this particular store to my family and friends thank you very much see you soon!”
“(Translated by Google) excellent service and the best promotions, add two lines in Boost Mobile, I only pay $60 a month and the best thing is that the second phone was free, happy to be part of Boost Mobile (Original)excelete servicio y las mejores promociones, agregue dos lineas en Boost Mobile, solo pago $60 al mes y lo mejor es que el segundo teléfono fue gratis, feliz de ser parte de Boost Mobile”
“I had an amazing experience with T-Mobile thanks to Isaac Diaz! I came in with issues with my old phone, and Isaac went above and beyond to help me get a brand-new one. He explained everything clearly, was super patient, and even helped me leave with a tablet as well. Excellent customer service — Isaac really knows how to take care of his customers. Highly recommend seeing him!”
“Went to the store today with my wife and Yuleisy take care us with professionalism and knowledge. She helps us with everything about the new phone. Highly recommended.”
“Thanks to this Verizon location I have a new phone and a great monthly plan. Alejandra was extremely helpful and very knowledgeable. She came up with the perfect plan for my needs. She went the extra mile to make sure that everything was done correctly and my new phone was working properly. She provided me with an exceptional customer service. Thank you Alejandra for your patience and service.”
“The most amazing experience. My sales assistant is Julio. He honestly went above and beyond for me. He was so patient in getting me to the proper channels. My phone was being hacked therefore he was able to put a Freud prevention alert on my new phone. The energy in Verizon was hot. I think people were really happy and nice. Almost like if someone was about to get a prize or recognition for an award.. I hope that they recognize his effort and raise him up as a great leader in his field. He didn’t even stress or need to go in the back and get lunch. He worked diligently for me. Amazing work ethic. Also, he never put me in the line and return with other clients. He was kind and courteous. He didn’t even mind about the fact that we had to connect and disconnection everything. Thanks Julio Ponce., I also love Luis because he makes great eye contact and shows his true character with helping me get the best service at Verizon”
“I had a fantastic experience with T-Mobile! The first time I visited, the staff was friendly, but the second time I went in, I was fortunate enough to work with Joe, and he was incredible. He went above and beyond to help me find the best solution for my situation. Joe’s expertise and genuine care for making sure I got the right plan were truly appreciated. I left feeling confident and satisfied with my decision. Highly recommend T-Mobile, especially with someone as attentive and knowledgeable as Joe!”
“Extremely Professional Company! From initial consultation to engineering to custom installation to finalinspection...all was facilitated on a tight schedule.Thanks again and keep up the great work!”
“Nice store! Great staff! I felt very happy with the service that I received! The system was updating at the moment that I was there . But they were doing the best , calling to the main T- mobile office ,and everything was resolved! Thanks at Kendall T- mobile team!”
“Best T-Mobile around, Nesi was able to help me out with my bill issues and solved all my concerns. Ask for him when you go in! Clean store, seats for comfort and everybody is friendly!”
“I took advantage of an offer from Verizon to upgrade from my old Apple SE3 phone. When the phone arrived, I was confused & couldn’t transfer to my new 16e device. I went to this office and was assisted by Jonathon. He was very patient, helpful and knowledgeable in helping me thru the data transfer process. I also got a $600 trade in credit. We were successful and all my data (contacts, calendar, photos, apps etc) moved over to the new device. This is world class customer service and primary reason why we have stayed loyal to Verizon for 27 years. Thanks.”
“He's the man !Nestor is who you definitely want to take care of you. What a patience ! Super knowledgeable ... totally 'personalized' service like no where else.”
“After a spotty experience with T-Mobile customer care over the phone, my experience at the store was beyond stellar. Wendy was friendly, responsive and very knowledgeable on the products and promotions T-Mobile had to offer. I will most definitely visit again in lieu of calling customer service.”
“I'm visiting from Cuba and I happened to see the phones, a girl who treated me so well and explained everything so clearly and kindly, that I ended up buying her cell phone, her name is Anien.”
“Exceptional customer service! Called in regards to my order and was helped by a gentleman named Gabriel. He answered all of my questions and made sure I was well taken care. I would highly recommend these guys.”
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“Our remote died and went to get a replacement. Parking can be tight but that's the only issue.
You are met at the door, some people are put off by this, some like it. I was there to replace my long serving XR11 remote.
I was given an XR15 remote. Meh....
I got home and it was more difficult to get it configured than the instructions lead you to believe. 2 days later and it stopped working all together. Took it back after ordering an XR11 from Amazon, just in case....
Same issue trying to get the Samsung TV and the remote paired as per the instructions. Got it to pair by initiating the pairing on the TV instead of through the XFINITY box as per the instructions (set the TV to look for the pairing instead of playing with number combinations to appear on the TV screen as per the instructions)
The ergonomics are not as good as the XR11 and some of the button areas are very stiff, making their selection hit or miss unless you "bear down" on the button.”