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“The most frustrating thing is when the location doesn't pick up the phone, and this location is particularly bad about it. The national number is a nightmare.”
“Wanted to give a big shoutout to Benson! We came in late the afternoon on Tuesday 9/3 to see a QX80 and went from just looking, to test driving, and we bought it. Benson was great and got us from pulling in, to pulling out in just of a couple of hours. Buying here was quick and hassle free! Superior customer service! Thank you Benson for staying late and thank you Infiniti of Gwinnett for what a car buying experience should be!”
“Mikehl is fantastic. He is always friendly and engaging and moves quickly to have my rental car ready to go so I can get on my way. I feel like a valued customer at his store. Plus, I have always had good luck with his cars.”
“I initially rented a Nissan Armada. I soon realized that the previous renter had smoked in it and the residue was triggering an Asthma response. I took it right back to Enterprise. They were very accommodating and switched cars to an Audi which was definitely smoke free. Upon returning that car, a manager was dealing with a very problematic customer. He did so very professionally without backing down and apologized for us having to wait. I was impressed. I will do business here again.”
“It’s definitely my favorite place to pick up my rental car. The manager Zac is meticulously interested in providing the best possible experience, prompt and efficient attention from all staff, especially Zac, DJ and associate who makes the customer experience above all expectations.”
“Went with a friend so she could get a rental car and they were very nice. I believe the guy who helped her was Trey. He was knowledgeable and friendly. Her rental was very clean and in great shape. Make sure you pay attention to their business hours (especially if you call corporate to set your in store appointment).”
“I have a 2008 FX35 and Infiniti of Gwinnett has been my service provider since 2016. I appreciate that the service providers have longevity and they know me -by my car and by my name. I like the stability of having all
Of my service records in one place. Would recommend. Being pet-friendly is an added PLUS!”
“I absolutelylove this location and the people that serveus here at memorial drive. A big thank you to everyone there during pick up and drop off and a big thank you to Robert amd Theo. They always always always make my experience wonderful with each and every rental!”
“Fantastic service with very accommodating and professional staff. After my accident, Enterprise picked me up from Nalley Collision and set me up with a nice sedan at a great price. A week later I found the car a bit uncomfortable to drive so Enterprise swapped the car for another model without hesitation. Highly recommended!”
“I have always had great experiences with Enterprise - no matter the location. Staff members are consistently friendly and have been very helpful. Recently I was involved in an accident and left without a vehicle. The chances of getting a rental on the weekend were very slim, but Brenae (I hope I am spelling her name correctly) came through. On top of saving the day, she is professional, caring, and genuine. She made the process seamless, which means a lot after dealing with all the inconveniences an accident brings. People like her are exactly why Enterprise is always my first choice for my rental needs. Thank you!”
“They didn't have a lot of cars to choose from, but Ashley M. provided me with great customer services and the best car twice. So, if you need a good rental and great customer services be sure to ask for her.”
“This location went above and beyond for me. I made a last minute reservation and needed an SUV with a large trunk. The employees and managers showed me 4 different cars until I found the perfect one. This is the best customer service experience that I’ve had with Enterprise EVER!!! After returning the car, they even called to follow up with me and asked about my experience. I appreciate how personable the employees are. 10/10 will recommend.”
“Chloe and Kayla are so sweet and helpful. Even though they can be short staffed, you can see that they are very efficient and customer service is excellent. The man that does ride share, did not get his name, is very helpful as well. I will be choosing this location for my work trips!”
“This spot is the best cash car rental in town, I rented from them in 2016, 2019, and two weekends ago.
Great cars, great customer service, great pricing.”
“Their vehicles are nice, the staff is nice. If i have to rent again i will return to this same location because they are professional. I didn’t feel like anyone tried to get over on me like most rental places”
“Words cannot express how positive my car rental experience was at the Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. We are living in a time where the type of service you experience hinges on the color of your skin and/or your financial status. It is sad, but nonetheless a harsh reality. While this has become a norm at many businesses, I am happy to say this was not my experience at Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. From the time I walked through the door, I was treated with the upmost respect and provided exceptional customer service. Micaela, the Assistant Branch Manager was not only professional, friendly, courteous, and helpful but she was also customer focused and went out of her way to ensure that all my questions and needs were addressed.
The communication throughout the rental process was seamless. From reservation to vehicle return, the staff maintained clear and concise communication, ensuring that I was well-informed at each stage. Any inquiries I had were promptly addressed, contributing to a smooth and straightforward rental experience. I would also like to recognize Phylicia for assisting me as well.
Micaela also played a vital role in enhancing the service I experienced. I had a question regarding a matter that involving the car that I rented, and Micaela immediately addressed my concerns and was committed to an amicable resolution - showcasing a high level of attention to detail and dedication to customer service. I must say that I was thoroughly pleased with my most my recent experience with Enterprise Rent-A-Car and I hope that Micaela continues to serve in a leadership position as she provided exemplary service which contributed to a great rental experience!”
“This company came in handy for an affordable last minute car rental when I needed it the most. After a terrible unfortunate experience with Hertz & then AVIS. I was left basically stranded in an Avis Parking lot after spending $50 on an Uber to get there. I found this company and spoke to a gentleman named Leon. He was so understanding to my situation, he even offered to pick me up and take me to the Rental Location. Once at the place within 30 minutes i was given the keys to a nice up to date Nissan. The car was very clean and worked wonderfully. I would recommend this company to anyone.”
“Rented a 2018 Nissan Altima for the summer after an accident left me carless–the Nissan ran well with no complications for the three months that I drove it. Great communication with payments and all other questions, would totally recommend to anyone looking to rent a car (both long-term and short-term) in the area!”
“I did most of the work online but the guys there were a huge help. They were able to fix my return so that it doesn't do an extra charge for airport drop offs”
“Hands down the friendliest customer service I have ever gotten anywhere!! The lady and the man was nice I left like bad person for not interacting with them enough. They were like excited to see us. Whether their enthusiasm was fake or real is irrelevant. With their demeanor I will happily deal with rental issues. This is the smoothed and friendliest rental experience I ever had anywhere.”
“Let me tell y’all how BLESSED I feel having Britney help me and my daughter today… I had a disaster @ Avis down the street from this budget & I had to get online @ Avis & find a rental so I could make it out of town @ a decent time. So I tried my luck & booked a rental 20 mins in advance of pick up. I got to the budget @ about 105pm I booked @ 1240pm for a 100pm pick up when I got there I was told we have no cars!! I started to get upset and so discouraged cause I promised my daughter a trip before they head back to school… But GOD & Britney made it happen… She got me in a rental in less than 15 mins. Made me & definitely my daughter’s day!! I thank GOD for people like Britney who have a heart & GREAT customer service skills. I had to dish out double of what I wanted to pay but it was WORTH it for my daughter & for my encounter with Britney & her exceptional service.”
“The staff here was very helpful Brittney called me ahead of time to make me aware of the debit card policy and I was able to pick up my vehicle with no problems. Great customer service!”
“Laura is an angel sent from heaven. She helped me check each location for a cargo van and finally found me one for my cross-country move. I hope she gets a huge raise or bonus.”
“My first booking experience started off ruff due to someone having the same 1st and last name being on the no rent list. I had to go home and bring back a second form of identification( I live 8 minutes away so I was upset) after verifying it wasn't me I was able to get my rental and Jasmine even surprised me with an upgrade! Jasmine was super nice the whole time advising me to call the 800 number to resolve the issue and she even called her manager so that kept me calm. Thank you again Jasmine.”
“Brandon helped give us the best experience we have ever received from a car rental agency. He was extremely thorough and was able to answer all our questions at a high level. Thanks to him we were able to provide all necessary documents upon arriving. He was multi -tasking with multiple phone calls while helping in house customers while getting us all checked in. Thank you for making this a great experience for us Brandon, best in the business!”
“I recently rented a car, ELANTRA, from this location to go on a retreat from my home in Georgia to North Carolina. Budget had the best prices for someone with limited income. The online rental process was easy to accomplish for someone of the elder-age, the pickup process was very smooth, the representatives were nice and knowledgeable and a joy to deal with. I got the same great service when I returned my car plus my deposit was refunded quickly.
I will definitely be using this location on LaVista Road again.”
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“I rented a Toyota Corolla for a trip to the beach. The car drove fine until we hit 60-70 miles on the hwy. The tires were vibrating and the ride was very bumpy. My son stopped and put air in the tires and it was better. Still vibrating, but not like before. I reported this to the Enterprise location we picked up from. We got several calls back from them. They said it had just been serviced, but said we could take it to any location for another vehicle. We didn't have time for all that. It only did it on the highway. When we returned they apologized and gave us a nice credit on the rental. We felt that was gracious and acceptable. The customer service was very good.”