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“Just amazing service I received today from Lili she was wonderful explaining everything to me about the new device I purchased and also helped me transfer all my information ? 100% recommend this store!!”
“What a terrific service and customer service I received from your best rep today! ? ? ? ? ? thank you Sinndy for my upgrade discount and accessories that came with my activation! Best boost lady I've meet. So polite, knowledgeable and respectful.”
“Came in to add a line, upgrade a phone, and replace a line… Patty was super helpful! Would recommend her 100%, other stores it feels like they just want to get you in and out. Once we left we had to return bc we weren’t receiving text on one phone again Patty helped ☺️”
“I visited the store on Saturday, October 14, I had the best experience in customer service. Bree & Meria were the best. They were sweet friendly and kind all while assisting multiple customers at one time.”
“Aj really helped me out today. He took his time and went out his way to make sure I was satisfied with getting a new phone today. He had excellent customer service and a great sense of humor. We talked and laughed the whole time. I was definitely satisfied and happy when I left the store today thanks to Aj.”
“My husband and I started new service with T-Mobile at this particular location. The manager, assistant manager, and the entire staff were very attentive to our needs. I give them a thumbs up!!!! Good work guys!!!”
““Z” exceeded my expectations. Her customer service was top notch. She followed through with every question I had. Everything about her is first class. I wish I had her on my staff.”
“A world of difference in terms of customer service and their ability and willingness to help. Avoid the franchise store nearby. They can't help with any issues you might be having...”
“Went In today to learn about the promotions! Walked out happier than ever , the two young ladies , Andrea and odalis were super helpful kind and patient , highly recommend to visit this boost mobile store”
“1st off I will say you can't control how long technology takes . With that out the way , I had to spend a little over an hour to get everything transferred to my new phone . Extremely comfortable environment to be in , very welcoming staff , and as far as what they can do extremely quick and efficient .”
“Nick Has Very Excellent Customer Service Very Nice And Good Reasonable Prices I Prefer To Drive Out My Way Just To Go Pay My Phone Bill At This Boost Mobile AnyTime”
“Let me start with when I first walked in there was 6 people online before me!! With that being said this was the most positive uplifting in store phone experience I’ve EVER had!!! They handled each customer with the most respect and swiftly!The energy in the store was very strong and lovely!!! Every associate was amazing but Rachel was the one who sold me on T Mobile. Product knowledge, insight, communication, and the ability to GET IT DONE!! 10/10 I love this place. They got me out of AT&T worthless plan and I love it here! If you ever have anything you want done GO TO EAST WEST CONNECTOR! ??????”
“I had about 4 different issues from my 11 year old being the account manager to a cracked phone I had to upgrade and I got them all addressed at once. The store was busy but we didn’t wait long. I feel this place is pretty well managed compared to the idiot at Acworth who put my kid in charge of the account. Thanks to Emani I was all set!”
“Alexis Williams was perhaps the most remarkable retail associate that we have encountered anywhere in Georgia in recent years. Alexis was patient with us, attentively listened to our needs, exhibited outstanding communication skills, and masterfully resolved our complex cell phone issue with great ease. The strange thing that I noticed was that written on Alexis' name tag was "Trainee". Without a doubt, the tag should have read "Trainer" because Alexis was quite knowledgable in the offerings of Xfinity products and services. As a result of Alexis' personable and friendly customer service, I will be returning next month for additional Xfiniity services.... One more thing. I returned to the store the following day because I could not figure out certain phone settings. I was greeted warmly by Kenyatta. Although she was suffering from seasonal allergies due to the high pollen count, she was able to tackle my issue successfully in record time. She was polite, courteous and very knowledgable. I really appreciate Kenyatta and Alexis. They each have a passson to give the best customer service possible and are a credit to the Comcast family.”
“Shaun was/is the best, A+I was very upset with an issue and was ready to shut down my account with Xfinity! Shaun engaged me as soon as my girlfriend and I walked into the store, was ready and willing to help me immediately. He was just finishing up with another customer, came over a few minutes later, and took care of my issue which wasn't a quick fix. He explained to me what was needed to address my needs with accounts department and even dialed customer support for me to push the process along. My issue was resolved a short time after that. While helping me, he still found time to greet other customers that just arrived into the business.Shaun is the embodiment of what true customer service should represent. He was: friendly, had a smile on his face, knowledgeable, eager to help, outgoing in his service to solve the issues, sociable with a substantive conversation, honest and truly wanted to make our experience there a happy one. I felt at ease the entire time, I wasn’t pushed to purchase more than what I needed. He was polite to my girlfriend and shared some great similarities since they are both from Queens, NY. Again, we only found this out because he was so engaging with us with a great conversation.I hope Mr. Xfinity sees this review and understands that they have a great employee working for them who is actually trying to keep customers happy with the business; had it not been for Shaun, I was about to walk out and go with another provider due to my frustration. He made me believe that Xfinity is worth staying with! Shaun, welcome to Georgia and I hope the sky is the limit for you and your wife, thank you so much from Jennifer & Michael.”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Darius provided exemplary customer service whilst he quickly resolved the dual accounts issue that occurred when I renewed my current service. He took extra time to research the best deal and resolved any potential billing issues. Darius deserves more than five stars.”
“It was close to closing time and the guys that was working in there was very nice and help my daughter anyway thank you guys so much you're doing an awesome job have a great day”
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“Hey just visited this store and the store manager Marcel was extremely knowledgeable about why my phone was malfunctioning. He fixed the problem with ease and made me extremely happy. It’s the best experience ever….”