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“I had a problem getting results on the phone when my phone mysteriously died. I had no way to file my claim online (no phone!), so I spent two hours on the landline talking to call-center people, getting a lot of scripted sympathy, but no results. Finally, I decided to go into the store and was immediately greeted by Ka'imi, a very friendly and knowledgeable young woman who filed my online claim from her phone. She said I should get results within a day, but to come back the following day just in case. She said if the claim didn't work for some reason, she would go to another step. I did end up having to buy a burner phone because I needed to have a phone, so I was able to check the status, and the claim was approved very quickly. I went in the next day to thank Ka'imi, and she remembered me. She said, "I was just asking about you!" It did take 12 days to get a replacement, and to my delight, they sent me a free upgrade! Apparently, my model was back-ordered, so they sent me the newer model. I recommend going to the Ewa store, and if you're lucky, Ka'imi will be there to assist you.”
“Gentleman that helped me out this morning, was helpful and knowledgeable, fixed my down lcd screen for a great price and added a screen protector , had a couple of smokes outside, and he came out to hand me my phone, and I told him that was super fast, was just unreal, he said main thing no one bothers him, great and excellent friendly service, 2 thumbs up, thank you Sir”
“Service Rep was GREAT!!!
No complaints, please give this man a raise! I will recommend TCA will ALL my family and friends!!
Mahalo again!”
“Yo man, coming to atnt is pretty awesome being that their is only 1 worker. Brah whoever the manager or district manager yall need give brother Jordan a raise man. He holding down ur store by himself he managed to handle 6 customers by himself and he did a very good job. Show bradda s ok me aloha man give him a raise he deserves it. Aloha ty bradda Jordan.”
“I've been with ATT off and on since 2004 when it merged with Cingular wireless. This was the fastest service I received in all those years thanks to Chad!!!!
Thanks Chad.”
“Jose is super accommodating! He's the type of guy who makes customers feel comfortable asking him anything 'cause he's non-judgmental, for real. He helped me set up my FirstNet plan, and I didn't even know about this option until he told me about it. I appreciate his patience! Customer service 100/10.
I'd give Chasen 10/10 customer service too. He's fast and takes the time to go over everything we need to know about my phone plan/ how billing changes & etc. until we're good. Mahalo, guys!”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“I needed help purchasing a new iPhone . Verizon in Kunia was wonderful!!! Rainey started the process and Amanda finished it!! I had lots of questions and they were very knowledgeable!!! I highly recommend them!! Thank you!!!!”
“Eric, has given me a 10 star experience for the 9 years I have been receiving phone services from him he is. always their to give me the help with no hesitation!!! Awesome Braddah too!!”
“Dwaine is the man! Go to this Braddah if you need help with anything. He helped me get a new phone when my old one got destroyed took literally 1 day. Give him a raise.. fr. Thanks mah Braddah.”
“Greetings,
The reason for my visit on Feb 28:
Feb 27 I received a text informing me my phone plan didn’t renew on time. I thought I had been on auto pay for months.
I explained to Maria Ailyn my situation. Also, a few hours before my visit I discovered my phone had been turned off. I then showed her all the text messages re the previous months confirming payment was successful.
Please know that whatever date I attempted to set up “Auto Pay” I sincerely I believed I had done correctly.
It’s obviously an error on my part which caused this misunderstanding — I apologize.
Re Maria Ailyn never implied any fault.
Her interaction with me I felt was beyond impressive. She obviously realized my limited knowledge re cell phones.
This should tell you everything about how I felt about my visit:
I told her Thank you so much for all her help, I appreciated her making me feel so comfortable. Before I walked out I told her — You’re AWESOME!!!
I’m planning to buy a new phone from Maria probably tomorrow, we did discuss a certain promo phone. I planned to return earlier — caught the Flu.
No sweat if the promotion has ended, I’m not buying it the price…
Sincerely,
eldon”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
“I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile Expert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.”
“Keneke was the one helping me when i went in for my phone. It was giving me lots of problems so i was hoping we could find the problem and he sure went above and beyond to help me! I really appreciated him, and his shadow Dee for being so patient with me. Keneke gave me lots of options to choose from when there were many restrictions in my case but in the end it all worked out great! Keneke is great! will definitely be asking for his help next time i come in store! ?”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
“Coming too AT&T the Pearlcity location the kula location is da best location the associates give awesome customer service I would like make a shoutout too da two sales associates whom helped me & my husband yesterday one is Manager Nala & sales associate kealohilani these two helped us out big time I would highly recommend this location too all of my family /friends”
“?Perfect place to grab your necessities! They’ve got great selection of everything you need, including tons of grocery and produce items. Place was super clean and all the employees were very friendly and helpful. Good size parking lot with some EV chargers too which is always great. Overall I’d totally come back here and would definitely recommend it.”
“Nanakuli Cricket ladies are the absolute best. Every time we need to go there, they take the stress out of the whole process...super helpful, plenty aloha, the best!!!”
“Props to the New Crew that took over Kapolei they are all so Awesome Helpful and Knowledgeable!.... (is that a word don't look right lol?)
GLAD B...AJ...KEALOHI....
VIANNEY....KYLE?❤️?”
“Shelly at this location was awesome. She patiently helped me with my home internet service. And patiently explained everything to me several times to help me understand what i was getting. ??.. good job tmobile crew?”
10AM - 7PM
98-199 Kamehameha Hwy Ste A2, Aiea
Mobile Phones
“Best Customer Service for Sweet Kanoe. Came down to your location(Pearl Kai)this past sunday to get help with my phone problem & she was excellent & very patient with me cause girrrllll it's the 3rd phone I bought in 1 month, all 3 had the same problem? so you can kinda see the heat I was bringing. Anyways, although I still had to buy a whole new phone, she was super helpful. Walked me through the steps & i appreciate it. She needs a promotion immediately? BTW, yal need to fix yal insurance..cause how do yal expect people to pay for insurance & yet when it's needed, we have to wait 3-5 business day for the claim?? How do yal expect people to go 3-5 days without a phone? Seriously!! Ridiculous really!! Anyways, Thank-you kanoe...Exceptional Customer Service.
Remain Bless!”
“My sister and cousin visiting from Kauai and me decided visit T-Mobile-to replace there screens and I tell you, that T-MOBILE EMPLOYEES ARE THE BEST! Especially the one in Hilo, Kona and now that I visited the one here in pearl city Jules is awesome! Hands down best customer service! Thank you Jules!”
“Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.”
“My 5 start rating goes specifically to these guys in store rather than T-Mobile as a whole.
Saw my bill was way higher than anticipated and panicked. I was seen right away by Xavier and he got the issue resolved quickly, with no hassle. Very professional, and personable experience overall. Mahalo!”
“After attempting to activate my new iPhone 15 Pro Max with Verizon's online costumer service after 3 hours and no success I went to the Verizon store in Kapolei for help. Jay, sensing that I was frustrated, provided exceptional service by trying your resolve the issue and talking story. He identified that the issue had to do with the eSIM. Once the issue was identified Jay was able to successfully activate the new iPhone on my Verizon account and iPhone. Thank you Jay for making a frustrating situation better.”
“Sadie and Sid have great customer service! They weee very knowledgeable about the products and services offered. They even provided further information to me about the specials the store was having. I will definitely recommend anyone looking for a phone service to go see Sadie and Sid!!”
“I cannot express how fabulous this Company is. Have been working with them a few years now and they have since been monitoring our small network at our business. They have helped with setting up new equipment- sold us new equipment and even improved the wifi performance at our house. A huge MAHALO to Roy and the rest of the group for putting up with us and helping our little business keep running.”
“Super convenient location to be able to wait just a few minutes away from arrivals at Daniel K International Airport. When you aren't wanting to navigate the paid parking lots, and try to find your way back again, cell parking is an welcome option for a quick park, sit and wait for loved ones txt) call so they can meet you outside arrivals with no worry about timing.”
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“Alonzo was very helpful and courteous. He made sure to connect with me and made me feel like a valued customer! He went above and beyond my expectations to make me happy. Great associate.”