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“I had a problem getting results on the phone when my phone mysteriously died. I had no way to file my claim online (no phone!), so I spent two hours on the landline talking to call-center people, getting a lot of scripted sympathy, but no results. Finally, I decided to go into the store and was immediately greeted by Ka'imi, a very friendly and knowledgeable young woman who filed my online claim from her phone. She said I should get results within a day, but to come back the following day just in case. She said if the claim didn't work for some reason, she would go to another step. I did end up having to buy a burner phone because I needed to have a phone, so I was able to check the status, and the claim was approved very quickly. I went in the next day to thank Ka'imi, and she remembered me. She said, "I was just asking about you!" It did take 12 days to get a replacement, and to my delight, they sent me a free upgrade! Apparently, my model was back-ordered, so they sent me the newer model. I recommend going to the Ewa store, and if you're lucky, Ka'imi will be there to assist you.”
“Gentleman that helped me out this morning, was helpful and knowledgeable, fixed my down lcd screen for a great price and added a screen protector , had a couple of smokes outside, and he came out to hand me my phone, and I told him that was super fast, was just unreal, he said main thing no one bothers him, great and excellent friendly service, 2 thumbs up, thank you Sir”
“Service Rep was GREAT!!!
No complaints, please give this man a raise! I will recommend TCA will ALL my family and friends!!
Mahalo again!”
“Naj did a wonderful and quick response as well as friendliest customer services with Princess and Naj were very helpful and responsive to all questions, thankful and appreciated their hospitality.”
“Jose at the Mililani location is awesome. He was able to answer and address all of our questions and concerns which gave us the reassurance of the choice to change from T Mobile to At&t. We are hopeful that AT&T will meet our needs and possibly exceed our expectations. Much Mahalo to this knowledgeable and patient gentleman for assisting us with our multi line family plan.”
“Went in to get my iPhone unlock but was unable due to it being Apple ID lock. so I decided to have my spare phone registered for data and phone number. but wasn’t able due to it having some issues with SIM card not being detected so lorellie’s the staff she was able to get me the iPhone 17e.since I was eligible and have that line added on to my to my current plan.Satisfied with my experience Thank you again lorellie’s.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Thank you to the afternoon crew on 4/6 for all the help. We had such a confusing situation and your help made it simple. You were able to answer our questions and you are completely professional in handling our case. Thank again Lauren and Aaleya. We will be back for any upgrades in the future.”
“Eric, has given me a 10 star experience for the 9 years I have been receiving phone services from him he is. always their to give me the help with no hesitation!!! Awesome Braddah too!!”
“I needed help purchasing a new iPhone . Verizon in Kunia was wonderful!!! Rainey started the process and Amanda finished it!! I had lots of questions and they were very knowledgeable!!! I highly recommend them!! Thank you!!!!”
“Greetings,
The reason for my visit on Feb 28:
Feb 27 I received a text informing me my phone plan didn’t renew on time. I thought I had been on auto pay for months.
I explained to Maria Ailyn my situation. Also, a few hours before my visit I discovered my phone had been turned off. I then showed her all the text messages re the previous months confirming payment was successful.
Please know that whatever date I attempted to set up “Auto Pay” I sincerely I believed I had done correctly.
It’s obviously an error on my part which caused this misunderstanding — I apologize.
Re Maria Ailyn never implied any fault.
Her interaction with me I felt was beyond impressive. She obviously realized my limited knowledge re cell phones.
This should tell you everything about how I felt about my visit:
I told her Thank you so much for all her help, I appreciated her making me feel so comfortable. Before I walked out I told her — You’re AWESOME!!!
I’m planning to buy a new phone from Maria probably tomorrow, we did discuss a certain promo phone. I planned to return earlier — caught the Flu.
No sweat if the promotion has ended, I’m not buying it the price…
Sincerely,
eldon”
“Came in to trade in my old phone. Got helped by Huy and had a great experience. He knew what he was talking about, wrote out my plan/what to expect which was great bc I’m more of a visual learner, and he even let me know of discounts & deals that Apple didn’t offer when I went in a couple months ago. Took a while only because I had a lot of storage, but other than that he was super patient. Thanks!”
“Rod was amazing fast friendly extremely helpful toke the time to walk me through the entire trade in process reset the phone nothing but pure aloha. I recommend this store to everyone. Manager was warm friendly”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
“I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile Expert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.”
“Bianca helped me and she did great job. I accidentally pressed 1 for very dissatisfied but I meant very satisfied. She helped me with my new phone and even told me exactly what I needed to do for my trade in and to transfer everything. BIANCA WAS VERY HELPFUL AND I AM BLESSED BY HER. THANK UPU BIANCA”
10AM - 7PM
98-199 Kamehameha Hwy Ste A2, Aiea
Mobile Phones
“If you're looking for a great plans and excellent customer service look no further. These folks have gone above and beyond to help our family. Special thanks to Kanoe for taking such great care of us!
Mahalo!”
“AJ and Kyle were amazing!! Talk about experienced knowledge!! They were able to help me with my phone that I had actually called customer service for TWICE!! I was frustrated and I can't tell you how happy I am to have received help from these knowledgeable men!! Definitely recommend these two guys!!”
“Big thank you to Rose, as explained on how I’ll be saving money with a new plan (and a new phone). Explained how the setup work and how long it would take. Great customer service by her!!!”
“Nanakuli Cricket ladies are the absolute best. Every time we need to go there, they take the stress out of the whole process...super helpful, plenty aloha, the best!!!”
“Shelly at this location was awesome. She patiently helped me with my home internet service. And patiently explained everything to me several times to help me understand what i was getting. ??.. good job tmobile crew?”
10AM - 8PM
98-199 Kamehameha Hwy Ste B-4, Aiea
Mobile Phones
“Aloha!
I wanted to take this opportunity tc thank you for having your staff named
She's very nice, kind, fast, efficient and very helpful
She's really an asset to your company I qive both of them perfect scores. Thank you.”
“Aloha nui loa!!
May this review finds you well!!
My family and I wanted to say thank you very much to the Cricket Staff in regards of the amazing customer services we received!
My family and I went a week ago to try to apply a loan with a vendor working alongside Cricket. Unfortunately we could not touch base with the loan company since their business office was closed. More so, we were also having a lot of trouble shooting problems with our current devices to get the ground work started. We came back the following week and was granted the loan for my family and I to make the purchases and it was a spectacular feeling!!
Much obliged to Jacob for the superb services he provided! Jacob stood with us the whole way to ensure that the loan process would be a success. Jacob did a walkthrough with us in regards with the application, identification, and information verification protocols. Furthermore Jacob helped us to touch base with the loan vendor to confirm all the information was correct, verified, and the final purchase could be completed.
We are proud to say, because of the tremendous efforts of Jacob and the Cricket team, my family and I will be getting our new iPhone 17 Pro Maxes and iPhone Pro 17e very soon!! More so, it was an imperative initiative, since our current phones are becoming obsolete and have wear and tear. We also got some extra goodies with the left over loan funds as well and that was a big plus too!!
Jacob continue the spectacular services!! we appreciated your guidence and knowledge that you continue to provide us!! We’re proud to have Cricket as our phone services provider and we recommend go to Cricket if you want to get the amazing customer services!!
Take good care and we will see you Cricket Family again!!”
“Awesome service Zenobia and Alia are quick with it they helped me out with everything I needed got a great new deal they have I guess with the 17e case a screen was included 10/10 service girls thank you so much boost mobile”
“Rainbow provided outstanding customer service from start to finish. She was very patient, answered all of my questions, and made sure I understood everything. She helped me get a great deal on my new phone and made the entire process easy and stress-free. Her professionalism, knowledge, and friendly attitude really stood out. If you’re looking for excellent customer service, I highly recommend asking for Rainbow!”
“My 5 start rating goes specifically to these guys in store rather than T-Mobile as a whole.
Saw my bill was way higher than anticipated and panicked. I was seen right away by Xavier and he got the issue resolved quickly, with no hassle. Very professional, and personable experience overall. Mahalo!”
“Super convenient location to be able to wait just a few minutes away from arrivals at Daniel K International Airport. When you aren't wanting to navigate the paid parking lots, and try to find your way back again, cell parking is an welcome option for a quick park, sit and wait for loved ones txt) call so they can meet you outside arrivals with no worry about timing.”
“I cannot express how fabulous this Company is. Have been working with them a few years now and they have since been monitoring our small network at our business. They have helped with setting up new equipment- sold us new equipment and even improved the wifi performance at our house. A huge MAHALO to Roy and the rest of the group for putting up with us and helping our little business keep running.”
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“Alonzo was very helpful and courteous. He made sure to connect with me and made me feel like a valued customer! He went above and beyond my expectations to make me happy. Great associate.”