American Savings Bank’s Queen-Ward branch is centrally located in Kakaako, offering a complete range of banking services. Customers can access personal checking accounts and resources for managing business finances. The Home Loan Center provides assistance for homebuyers in Oahu, featuring various loan options, including jumbo loans, conforming loans, and VA loans for veterans. Clients have praised the exceptional service from bank staff. One customer appreciated the assistance from a notary department staff member, who took the time to clarify the notarization process. Long-time customers express satisfaction with the personalized service they receive. The mortgage team, including loan officers like Reyn Sugai, Amber Hong, and Alex, has been recognized for their attentive and efficient service. Customers report seamless experiences while obtaining mortgages, highlighting strong communication and prompt responses. The team even conducts informative webinars on home loans, which have been well-received by participants, enhancing their confidence in the home-buying process. Overall, American Savings Bank is highly recommended for its knowledgeable staff, variety of banking services, and commitment to customer satisfaction.
