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10AM - 8PM
4211 Waialae Ave # 1190, Honolulu
Mobile Phones
“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“I am.so pleased with Lauren's expertise. She changed my battery and transferred my data to my new phone because I thought my old phone was a goner. I will be recommending to my friends and family ?”
10AM - 9PM
2330 Kalākaua Ave #164, Honolulu
Mobile Phones
“I'll tell you what, when/or if your phone ever decides not to work, and you have photos of your granddaughter, grandson, son,& daughter, contacts, txts, calls, and important info that you need daily. These are the people you need to see. (Shelley, and Daniel! Top marks for both, thanx for the excellent service).”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“I dropped my phone and there was nothing to be seen. He found the problem and fixed it fast. Great job from start to finish and cost less than it would have been to replace it. Fast, Friendly. Saved all my pictures!”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Highly recommend this location for amazing customer service! Patricia Jones helped me with my trade-in while I had my toddler with me. He was chaos but she was there for it! Very patient and considerate and went above and beyond to help me out. Thank you so much!”
“Went to the store yesterday, although the problem has not been completely solved, it is not their problem, their service is satisfactory and professional. Patrick Ryan received me, I am not good at English, so we basically communicated through mobile translation software. In the process, Patrick Ryan actively and patiently helped me solve the troubles that AT&T brought me. This is the best AT&T store I have ever come into contact with, and their excellent service will bring better reputation to AT&T. I have to give this store 5 stars. ?”
“Joaquin was very very helpful here I just got an I phone 16 and he made sure I was able to get an upgrade without extra charge ! Mahalo braddah ! I thought he was the manager but now I definitely think he deserves a raise super helpful and kind person overall experience was 10 out of 10 way better than the Apple Store !”
“Brandon C. is the manager and he was excellent. He is knowledgeable, experienced, and patient. Walked my wife and I completely thru the process of getting a new Android. Answered all our questions. Very professional.”
“I've been using Mobi for 3 month's and have been pleased with my service. I left Republic Wireless after Dish bought them and have not looked back. Keep up the good work Mobi! I would recommend them if you live in a Verizon area. I am in Maryland and not many people know about the nationwide coverage Mobi has.”
“Ordered a new phone for pick and from the time I walked in the door til when I left the service was top notch. Rod was the customer service representative that helped me. Not only did he provide phenomenal service but also was knowledgeable, personable and genuinely kind. I had a lot of questions and he was supportive and just the best type of human you could encounter. I also had my small daughter with me and he was kind to her as well. I have been an AT&T client for over a decade and Rod provided the best service I have ever had country wide. Thank you Rod, AT&T should be grateful for you :) Devan opened the door with kindness and Nala was helpful in local recommendations, just loved loved loved my experience. Get your phone needs here!”
“Wilson lum manager of Upnext consistently does many things on my Android phone that I find difficult!!! He even pair's my phone to audio on my vehicle, 2 hands on steering wheel, eyes looking directly at traffic, voice command announcement whose calling, I say answer or reject. Friends, associates I briefly state I'm driving & I'm not Portuguese so I can't do 2 things @ the same time! That's what my dearly departed Hawaiian, Portuguese, Irish and French Polynesia fiance always said to me. LOL”
“Abella at Keahole store in Hawaii Kai was awesome! Great customer service, very knowledgeable and efficient. I’ve had good experiences at this store and will definitely return to Keahole store in the future. Mahalo!”
“Free stuff on T-Mobile Tuesdays!!! If you are a T-Mobile customer, check your T-Mobile Tuesday app every Tuesday and see what kinds of deals (smoothies, Crazy Bread, Whoppers, etc.) and free schwag (backpack, socks, umbrella, etc.) you can get! Today, 5-9-23, we can get a black fabric cap with a red, white, and blue T-Mobile Tuesday decal! The cap will be useful because it's really sunny in Hawaii! The fabric is breathable and washable! I'm looking forward to making good use of it! This location of T-Mobile is at the Kamehameha Shopping Center. I appreciate the shared covered parking lot. It's convenient to have Times Supermarket, Longs, Honu Bakery, Pizza Hut, and Starbucks nearby! Located between Jeans Warehouse and Baskin-Robbins, the cool shop is efficient, clean, and organized. There was a friendly worker outside - on the shaded sidewalk. She greeted customers and helped them retrieve their caps! She also offered us free watches and tablets for signing up for different promotions. Overall, this is a great place for your communication needs!”
“Always very pleased and helped out with excellent customer service. Today brian helped me with the best deals and still have a new phone with the coolest features! Super satisfied”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
10AM - 7PM
555 N King St #106, Honolulu
Mobile Phones
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“It's Tuesday... Along with having errands in this area thought it would be the perfect location and hop that they have the item that's featured this week. Yes this is in regarding the item they offered and it was Sunglasses with eclipse lenses how cool is that! With the upcoming partial eclipse on April 8th this will certainly come in handy and now am excited to get up early to hopefully get a good view of it. This Kahala Mall location was actually the initial place that I got my first smartphone after a recommendation from a friend and used to be located on the outside upper level which now is relocated inside near CPK. Without fail I get an instant greet upon entering regardless if they're helping someone knowing that you're acknowledged is comforting though assuming was asked if I was here for the sunglasses which I was and was quickly on my way. In the past when they didn't have the item they were so nice to find out for me where might still have it which is typical service I always get at T-Mobile and which is why I'm still with since day one. Thank you!”
“I have the simple choice plan which is obsolete. I added a line where an unfortunate mistake happened. Rep moved my unlimited data plan to SC 6GB quota for $15. So previously I was paying 10 dollars for unlimited data. I noticed this error when my internet was getting throttled. Called customer service and they did me good. My plan is back to unlimited but limited tethering. They have me as customer forever.”
“Jay The Manager here in this store went ABOVE AND BEYOND with his Excellent Customer Service and an absolute OUTSTANDING SERVICE.,JAY here MADE IT SO POSSIBLE, SIMPLE AND EASY TO FIXED MY ISSUES WITH LESS THAN 5 MINUTES.
PROMOTE THIS GUY AGAIN HE DESERVES IT”
9:30AM - 3PM
100 N Beretania St UNIT 156, Honolulu
Mobile Phones
“They have weird hours. Went there a few times and they were closed. Call ahead so you won't be disappointed.Updated review 02.27.2023. Make sure to show up way before 3pm for service. Doors close at 3pm. Have been dealing with Alex for over 5+ years and he is very honest , straight forward, patient and personable. Stood in line and saw crazy people with sob stories in there. Don't try and pull any BS with him, he ain't got no time for any Bu115h;+. Be nice and he will be nice back. Alex deals with a lot of customers that have bad credit, no credit or elderly old school Chinese speaking. Compared to ATnT, Verizon, Sprint , etc will not even talk to you if your credit does not qualify.If you are difficult, walking sad story, manipulative, crazy coocoo ka choo please do not seek him out. He is much too busy for that trash. No offense.5 golden stars for Alex, hang in there dude!”
“This T- mobile store was bright,clean and modern. I came in for a very specific reason. I asked for the manager to assist me with my mobile device dilemma . Though she was unable to help me with my mobile needs, she gave me good advice on how to achieve my goals. If only I could remember her name because she certainly earned 5 stars. She was very knowledgeable and professional . I told her I was NOT a fan of T- Mobile customer service,and she informed me that ALL service based companies have gone A.I or send incoming customer service calls to the Philippines or South Africa. Sign of the times. Also very important fact is that this store is a corporate store vs. a T- Mobile retail authorized agent.”
“Service was absolutely great! Ben resolved our problems, even the one I was hopeful but had heavy reservations about resolving. Dealt with 5 lines, one of which is in Pennsylvania. Couldn't believe it! He cleared them all within an hour and a half!!!”
“I cannot express how fabulous this Company is. Have been working with them a few years now and they have since been monitoring our small network at our business. They have helped with setting up new equipment- sold us new equipment and even improved the wifi performance at our house. A huge MAHALO to Roy and the rest of the group for putting up with us and helping our little business keep running.”
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“I have been in this particular store before and bought some miscellaneous items for my phone and I have always been approached by a very friendly welcoming customer service person. That day it was Beau and he helped me by showing me options and prices for what I came in for. I bought my item then he went one step further and asked me if I would like help putting it on for me! I said yes, he did it and I was out of there a very happy gal! Thanks Beau! I’ll be back !”