Macy's in Kailua-Kona is a trusted and convenient shopping destination, offering a wide range of products including clothing, swimsuits, cover-ups, shoes, and household items like bedding. Visitors appreciate the store's variety and the availability of everything they need, especially since there are few good stores nearby. The staff is often praised for being helpful and attentive, with positive experiences at the perfume counter where expert assistance and samples made perfume shopping enjoyable. Customers highlight the quality of products and excellent customer service, with some mentioning friendly employees who went above and beyond. However, some reviews note concerns about being followed by staff, which affected their shopping experience. Overall, Macy's Kona is seen as a reliable store with a welcoming atmosphere, especially appreciated for its variety, service, and the fact that it remains open when other parts of the mall are closed. It continues to be a popular spot for locals and visitors alike.
Rick is the man at macys. Helped me out with suit measurements and is super helpful and kind. He deserves a raise
May 2026
I had the best experience with David the worker in the men department . He helped me look for clothes from 5pm to 7pm and I was not disappointed. It was long but I enjoyed the help from David
April 2026
David is awesome! He was honest when I was picking out the wrong shorts with the shirt.
