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“Just opened an account at Beehive at the Linder location and it was a wonderful experience. Rachel M. was amazing, she was kind and truly cared about the customer. I just moved to Idaho and feel blessed to have found this bank and location. The ladies at the front desk were also very nice and welcoming. If anyone is looking for a bank that is welcoming and cares about the customer this is the bank for you.
Kind regards,
Rod”
“Long story short, my family and I are moving to Hawaii. I had a major issue with my companies first check being deposited. (Company is legit. But funds were going to be held due to the amount and it being a company I hadn't worked for before). It was leaving us halfway across the world, practically stranded. One call to Laura, the branch manager, with an explanation of the situation was all it took. 15 minutes later she called back and had a portion released. I have a baby and my wife here. She literally made it possible for us to get by for the length of time needed. THANK YOU SO MUCH LAURA!!!”
“I cannot thank Ron Paucar enough! His professionalism, compassion and incredible customer service over the last couple of months has made a challenging time bearable. I highly recommend the Ten Mile Branch. Ron and his team are exemplary!”
“I have had the BEST experience here with Edwin Perez. I will be recommending all my family and friends to join this bank. He is knowledgeable, professional, and super helpful!”
“Finding a bank that genuinely cares about its customers is rare, but this team goes above and beyond every time. Everyone is professional, welcoming, and eager to help. Love the employees!!!!”
“Outstanding customer service with Rosio G and very helpful staff. Originally scheduled to complete title transfer with third party and other employee who was unavailable. Rosio knew nothing of fairly complex transaction, but immediately got to work to make it happen. Got rooms for everybody to sit, organized the loan package, power of atty, title paperwork etc... Her smile never left her face. Phenomenal people skills with my 90 yr old MIL. Very kind and patient. Completed the whole transaction in 40 minutes and we were out the door. Have not seen this type of professional skill and take charge attitude in a long time. She took the bull by the horns and made it happen. Would have been a huge inconvenience for all of us had she not decided to jump in and do what needed to be done. Very impressive!”
“Thank you very much to Nakiya Seidel at the Eagle branch. She was very professional and personable at the same time. Very knowledgeable on what would work for our situation. She made us feel like she really cared about what would work for us. She was always in contact with us, never put us on the back burner, available to answer our questions even on the weekend when she was off. Highly recommend that you ask for her first.”
“Best banking experience probably ever Fast effcient, VERY FRIENDLY, and genuinely want to help. Moved funds from major National Bank three years ago after 40 years with them . Best choice i could have made,!! ( Think Stagecoach)”
“Sometimes the fees are $15 just to transfer money to this account. Have had some issues with the 9 day grace period was told something different from what the policy is. They fixed this. They say they accept Mastercard but they don’t accept my Mastercard. There are too many fees that are hidden.”
“Christian Cahill was amazing in helping us out in a difficult time in our life. He was kind and caring and outstanding at his job. Will recommend him to people!!”
“I had the opportunity to stop by the West Cherry Lane branch in Meridian last week to ask a few questions pertaining to my ICCU Premier credit card and redeeming points that I have accumulated. I spoke with Jessica who I believe is the asst. mgr there. We reviewed a few other things about my accounts with ICCU as well. She was extremely knowledgeable, professional and willing to help. Kudos to Jessica!”
“Fast and friendly service. Shanna answered all my questions and made me feel appreciated and understood. I recommend going and seeing Shanna at the Meridian branch for any banking needs!”
“They were absolutely fantastic Debbie helped me answer all the questions about my account and even help out with it and Jen set me up a new card, the branch is also so clean and its really nice”
“Updating my review. We have used ICCU for years and always had an easy experience. Recently we had a negative interaction that was thankfully handled by the Assistant VP, Jonathan. I would recommend ICCU”
“The ladies that helped me on 11-8-2025 we’re absolutely amazing! They smiled and laughed alot and made the visit feel like it was personal! I was in and out within about 15min after opening my checking account!”
“My experience with Cap Ed today was so very helpful I had the privilege of speaking with an operator by the name of Michael can't remember his last name but he was was amazing ?? thank you for your help Mike good looking out ????”
“I had the pleasure of being helped by Sydney today, and she truly stood out for her professionalism, kindness, and genuine care for the people she serves. She greeted me with a positive attitude and made the entire experience uplifting and enjoyable.
It’s clear she takes pride in her work and values each customer who comes to her counter. That level of personal attention and sincerity is exactly what sets great customer service apart — and it’s why people still appreciate working with a teller instead of an ATM.
Sydney represents the best of what this credit union stands for. She’s a tremendous asset to the team, and I hope her efforts are recognized and appreciated by her superiors.”
“Kelsey with CapEd in the Mortgage and Operations Center is wonderful! Super helpful, responsive and reliable. I worked with her when I refinanced my SUV earlier this year. During this process I learned that you don’t have to be an educator to bank with CapED. Also, more recently, I switched insurance companies and still had her email contact so I emailed her a question about submitting my new insurance info. She helped me with this and our conversation lead to her offering CapED resources available to me as a federal employee during this current government shutdown. Kelsey was kind, quick and efficient. I definitely recommend CapED. Thank you, Kelsey! -Alicha”
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“Highly recommend mountain america in general to anyone. This branch in specific has been wonderful, always gone over the top and helped us sort everything out. Just had an experience with Alejandro, he helped me and my husband sort some stuff with our accounts and he was amazing to work with, took his time with us and answered all the questions we had!”