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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”
“This review and the 5-star rating are for “Ethan” - a gem of a person who helped fix my gaming console and ensured I was in and out within a couple of minutes. Absolutely no fuss or pretence, only great service! Loved seeing the priceless smile it brought to my son’s face!”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Hello we came to des Plaines store Omer quadruple help us loving our bill credit all extra charges we got up to $289.54 glad we came to store he was very helpful great rep to work with very knowledgeable”
“This store is amazing! KC was so kind, efficient, patient and helpful. He went out of his way to help me fix errors on my phone and spent so much time answering all my questions. I highly recommend this store for your repair needs!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“I came in to this location because wanted to upgrade my phone from a 15 to the new 17 Pro Max and Joey helped me a lot with getting this done. We also were able to upgrade our WiFi and save! I was able to get a good deal for this upgrade and Joey was patient and answered all the questions I have. I definitely recommend this location and working with Joey. He was great and very nice!”
“Evan was an incredible person to engage with at the Round Lake Store. As a new customer I had a lot of questions and he was able to answer them and resolve the issues that I came into the store to get resolved. He was friendly, energetic, positive, and empathetic. I will want to work with him again!”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.”
“I want to recommend this AT&T store. When we had an issue, the manager stepped up and resolved it. In these times of poor customer service, he was a beacon of honesty.
Thanks Amen!”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
“My store experience was phenomenal all due to an employee named Shani! I was nervous about upgrading phones because I didn’t want to lose all my photos and other personal data. But Shani really broke it down for me and helped me transfer all my data onto the new phone. If you’re looking to get a new phone I highly recommend talking to Shani she really knows her stuff! I will definitely be back for future upgrades!”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”
“We had some questions about our bill and Nick helped us figure everything out. He went out of his way to make things easier and more economical for us Senior Citizens. He was so pleasant and helpful. Give him a raise!”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“The AT&T in Addison, Illinois is great! When I went in, I had a pretty difficult issue with my phone and “Jordan” and “Sebastian” helped me out. Although it was a complicated issue, they were super patient and kind throughout the whole process, not to mention they resolved my issue! I recommend this store!”
“Absolutely extraordinary customer service today. My phone is outdated, I had more than a couple questions today and Giovanny helped me with every one, was VERY polite and patient with me. Would HIGHLY RECOMMEND THIS CRICKET. TY.”
“Great experience shopping for noise canceling headphones, and I’m happy to support them. The sales representative, Jacob, was very knowledgeable. He introduced me to high end brands I hadn’t heard of, and he let me try on several options. Much better than shopping at a big box store. I wasn’t expecting to buy anything here because their prices, like everything at an airport, are higher. The Sony headphones I liked were $30 over list price. But they had an open box unit for 20% off, which ended up being a great deal. Thanks!”
“I love Ximi and hope they reopen soon! They are my go-to for gifts & stationery at Woodfield Mall. I love going in to look at the cute accessories, stickers, & figurines. ?”
“Did not get names unfortunately but the team of ladies who helped me and my mom was wonderful! Basically cut our bill in half and went above and beyond setting me up on a new phone. I wish I knew more people in the area to recommend them to!”
“Took my iPad to iFix and Repair for a screen replacement. The service was fast and friendly, and the device looks and works like new. Definitely recommend them for tablet repairs!”
“Great experience. Brittany has the patience of a saint! She was so kind and helpful to all of the customers (and employees) in the store. Her poise, skill and positive attitude are a wonderful asset to the company. We appreciate her attention in answering all of our questions, clarifying any confusion that we had and clearly explaining what needed to be done to address our concerns. She then personally walked us through our bill and plan and went over available options with us. A+!!”
“Went from Cricket to Scamfinity back to Cricket. Tired of the lies, more lies and regular price increases from those con artists. The team at Cricket was nice, honest, helpful and trustworthy. Cricket all the way!”
“At apple wood field store I saw the staff help customers with apple phones and apple computers. Also inside apple woodfield the staff teaches customers with different products that apple stores offers.”
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“I have been to this location so many times because every time I go, the store manager Mauricio is so helpful and informative and I recommend this location each and every time!”