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“The call center grossly messed up on the type of unit I needed. I asked was he the manager of the 9800 S. Harlem location and he said yes but truly he was only the call centerI told him exactly what I needed and he gave me an extra large one the manager of 22 years here at the 9800 S. Harlem location fixed my problem and instantly provided us with the correct size.”
“Debra at the Tinley Park location was so helpful and completely understood what I needed. She went the extra mile for me, and I’m grateful. The place is spotless and run very well. Cannot recommend enough!”
“Anita Provided Awesome Service Taking My Payment An Also Very Amazing Customer Service I Will Recommend To Family And Friends Thank Again Anita For Your Great Service”
“Shout-out to Yvette & Angela thank you for the great customer service!! I will definitely give them a call if I need a storage space again. Beyond excellent service !!!”
“Brenda was so helpful and accommodating. She really understands the business behind public storage. She made sure to fulfill my requests and she has done so gracefully. I enjoyed doing business with Brenda. Would come back for Brenda.”
“This is my first time here at Extra Space Storage and Ms Carla is so informative, helpful, and hands on. The place is very clean well organized. I have no worries at all. Thanks Ms Carla!”
“Spoke with Barbara at Public Storage (10024 Harlem Branch) She was very courteous and knowledgeable about the service I was Inquiring about! Such a pleasure to talk with.”
“Leon and James are most professional and kindest managers since I opened my unit in 2023. The unit was ideal size and location since I moved and downsized my stuff from Bridgeview, plus it's so accessible to Midway if I need it. They are super responsive and accommodating and make everything a breeze to answer your questions- so helpful! They actually pick up the phone and are on site unlike other places where I have to wait and chase a human being!”
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“The facility is clean, well-maintained, and easy to access, but what really stood out was the customer service. Alex went above and beyond to help us—he was friendly, professional, and patient while answering all our questions.”
“Laquisha is awesome she helps me when I need help lowering my rent she is very professional and is very knowledgeable about her building and ps business I recommend her any day to anybody. Thanks for being you.”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
9AM - 5PM
15331 S 70th Ct, Orland Park
Self Storage
“Excellent company. From the minute they arrived John M,Mark and JP were so friendly and professional. They moved everything with such care. They had everything moved within 4 hours and the price was very reasonable.”
“Rocío was a pleasure to work with. She showed us what our potential space would look like. She answered all our questions and was very helpful. I definitely recommend renting at this location.”
“Annie provided outstanding assistance to me in assisting with my move in on Saturday. We were running quite late, but she assured me and my crew that all would be ready when we arrived. Annie went out of her way to clearly explain the facility procedures, demonstrated operation of the keypad entry and lock, and got me through the paperwork with thorough explanations of rental details, while in record time. Her upbeat and friendly demeanor made the arduous experience pleasant. The facility itself is clean and bright, the loading dock is large and easily accessible from both street and storage units, and large, easily maneuverable carts are ready for use immediately adjacent to the dock area. If I could give Annie and Life Storage La Grange Park 10 starts, I would do so in a heartbeat!”
“The ladies were very nice. They were closing but still allowed me to come in, they were patient and answered all my questions thoroughly. I left purchasing a unit and very satisfied.”
“Well, let me start off by saying that I started to fall behind in my bills for a moment, and extra space storage was one of them (13th & Cicero). I stayed in communication with them while being alerted to all the fees that was piling up on my space… nothing can be more stressful! So after talking to one of the employees (“Kim”) She offered me a little Relief With removing some of the fee’s so I could get back on track and save my items from being Auctioned. There was no better time than now to take advantage of her kindness, so it was imperative That I make it down there as fast as I could pay this Outstanding bill. Boy I tell you that it was such a load lifted to know that I’m getting a grip on this situation again, Thanks to “Kim”, And Extra Space Storage as well for making it possible for her to offer me relief and situations like this…”I’ll Always Be a Customer”! Thanks Again!?”
“Came in to get a storage unit and was helped by Denise. She was extremely helpful and explained the process. I will be renting from her and recommending this place in the future.”
“Walked into CubeSmart needing a unit quickly after shopping around the other local places. Kenya was amazing!!! Answered all my questions, showed me the unit I would be getting and got lease agreement done in under an hour. The place is very nice, clean and the accessibility is convenient also.”
“The CSR Mr Juan was an absolute pleasure helping me obtain coverage for my personal rental. He was kind, very patient and thorough walking me through the process.
I'm truly grateful for the wonderful experience provided Juan
THANK YOU VERY MUCH Bro!”
“I’ve had this storage for years & they worked very well with me to keep the same unit. I had the pleasure of working with Nina upon making a payment. She was very considerate, kind & showed exceptional customer service to accommodate my needs. Keep up the good work!”
“The lady in the office is super nice and friendly. The storage facility itself has a very weird smell. I found a dead mouse in my unit. There are many units there that are used to store food products, not sure if that causes the rodents….”
“Katrina was absolutely amazing! She was so helpful, friendly, and kind—truly a God-spirited individual. Our conversation was refreshing and uplifting. She patiently asked and answered every question I had, making sure I felt confident and well-informed throughout the entire process. Her genuine care and professionalism ensured that I had the best experience possible.
I left beyond satisfied! I know my stay here while I navigate this new chapter will be smooth and stress-free. I’ve been a Public Storage customer for about five years off and on at different locations, but this has been the absolute best experience by far. Thank you so much, Katrina!”
“I looked here first staff was very friendly and knowledgable upon asking if they had any other location closer to Brookfield they told about the store in la grange which was awesome much closer for me to move my items but was a very nice clean store.”
“I swear I don’t believe reviews because I have had people to ask me to do a review for them and I knew nothing about them but I’m gone start off by saying the young man that works in the office name Antonio he is amazing , helpful and understanding to everyone’s unique needs and I like an love that about him … he needs a raise a big one an know he ain’t tell me to get on here an say this but we really need more people like him in the world that we live in today ?Thank You Much ??”
“About 18 months ago I moved from a 1-bedroom apartment in one state to a single bedroom in a shared house in a different state. I had never seen the storage unit facility before and never used a storage unit. I did not know how big a unit I needed either, and was struggling to figure out what would be right. I was able to talk to a real person when I called Public Storage pretty quickly, and they were able to help me figure out how large a unit I needed and to set everything up so it would be ready when I moved.
I was dreading getting everything out of my U-haul and into my unit, but when I got there, there were flat carts available. No extra charge, and enough that my family and I could make several trips at once. It was incredibly easy when I got there as well, the lock and key were in my unit as I had been told they would be, all I had to do was load the unit and lock the door. I was able to access my unit whenever I needed to, and I never felt unsafe, even going alone. I had a code to enter and exit, and there was room for 2 vehicles to be side by side, even if one was a truck. The first time I accessed my unit after moving, I did not lock it completely correctly and I got a call that evening from an employee of Public Storage. I was very impressed to see how responsive they were, and that they check the facility regularly.
There was one rent increase in the 18 months I was there, but it was less than $50 more, and I was informed of the change on the app, by email, and by letter. When I was able to move into a new apartment, setting up the move out date was extremely simple. I could do it on the app, and I did not have to provide much notice. I still got an email and a phone call from a person to make sure I knew to take my lock and make sure I was out by the date I had given. The requirements when moving out are also posted on the latch of each unit. Move out was pretty smooth and I get to keep my lock.
All in all, it was a great experience. Thank you Public Storage. If I every need a unit again, I will definitely come back.”
“Thank you, Sarah, for your outstanding help! I had some questions about my storage unit, and she quickly and efficiently resolved my issue in just about five minutes. She was kind, professional, and made the process seamless. I truly appreciate her excellent customer service!”
“The representative was a tremendous help with me finding the right size storage. She did everything in a timely matter. There was a customer ahead of me and she serviced him quickly as well as me. No wasted time. Best service I've ever seen! The customer walked out happy and so did I!!!”
“Ms nique is literally the reason I stay with this company, everything i look up they are charging new prices and I get upset.but nique the store manager is great at what she does. Update:Nique is still one of the best employees that they have,a manager calls me 5 mins ago to basically verbally tell me why I keep getting an increase on rent on a place of business that doesn’t need upgrades or anything done to specific unit and mentioned market rate and competitive pricing and I simply mentioned his competitors are charging me lesser for the same unit but he definitely didn’t offer to match it if that’s the excuse we are using to keep price gouging on a standstill place that needs nothing or justifys the comp of keep raising the rent on a unit I’ve kept for years….the storage game is becoming like the insurance game…my social media outlets reach close to 100,000 followers in total combined and I wonder which one can point me to a place that isn’t gonna keep almost doubling the price on a stand still product and keeps its rates locked in,I can work the system by simply moving out and renting another unit online but who has the time to keep moving”
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“I Albert Robinson rented a storage space today and manager Leandra help me get settled in and she was awesome very nice and very helpful. I was very impressed with her. Thanks Leandra polite”