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“Visited Verizon today to buy a new phone. Couldn't be more happy with how the whole purchase went. I can't say enough positive things about this place and especially the employee who helped us through the entire process Hayden. This young man was knowledgeable, professional, and very helpful and kind. I'm not real tech savvy but Hayden not only gave us a good deal but transferred the phones seamlessly and seemed like a genuinely good person who was pleasant to be around. A special thank you as well to his manager Ant who went out of his way for us waiving a fee for us and was also very knowledgeable and personable and again was a very genuinely good person who was very nice as well. Thank you both Hayden and Ant for making our visit today a pleasant and very good experience. I highly recommend this place!”
“Kara was very patient and helpful in getting the transfer from my old phone to my new phone set up. Prior to that she explained all of our options to help us decide which phone and package to choose. I have Resound hearing aids and got a Samsung 26. It took 24 hours to successfully pair up my hearing aids with the phone. Just an FYI to other Resound Hearing Aid wearers.”
“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”
“Sagar exceeded expectations with excellent performance and outstanding service. He consistently delivers high quality work and truly cares about providing the best experience for his clients. I highly recommend this place, ask for Sagar!”
“I came in to switch from Verizon to T-Mobile Eva was very good on decisions options on phone in good price range for me and my family will be coming back great costumer service.
Thanks Eva ?”
“I called in the morning saying that I was out of Internet service, And a gentleman named Cornell Looked up my address to make sure T-Mobile was available where I live. I went to the store. He was very helpful very nice and I walked out with my modem for Internet and it was very easy to set up and I’m thoroughly happy!!!”
“I went in to get a replacement for my phone that broke on me. Matthew the store manager with the help of his associates shay and april, made the process and experience great. I got all my questions answered and some. The experience deff made me want to stay with T Mobile as i was thinking of switching carriers. They made the decision for me with the phenomenal customer service!! Give them all a raise”
“Great internet and great service overall. I’ve been a client for 5+ years and have received such great care. Apps Corp has been assisting me with all my needs and more recently with some web design. I’m grateful for how helpful they’ve been and how reliable my internet is. If you’re thinking about switching providers, DO IT. You won’t be disappointed.”
10:00 AM - 8:00 PM
15896 South La Grange Road, Orland Park
Internet Service Providers
“I went to have fiber installed in a new second home near our family. Wireless customers are supposed to get a monthly discount on new fiber installation. I was denied because our existing wireless service is registered at a different address. I reminded them about AT&Ts pledge that existing and new customers are treated the same. Tiffany assisted me. She understood my point and persisted in pursuing my claim until I was satisfied. Tiffany was an excellent customer advocate who is experienced and knowledgeable. What could have been a bad experience became positive. Thank you Tiffany!!”
“Couldn’t have asked or paid for better service. I wish I got the names of those who helped me today 3-6-26. These guys were amazing. Great experience, will absolutely be going back if I have any issues.”
“I just wanted to give a huge shoutout to Penny, the manager at your location. She was absolutely amazing—super helpful, supportive, and made the whole process of getting new devices for myself and my son, as well as setting up new Internet service, incredibly smooth and stress-free. Thank you, Penny, for your outstanding service!”
“Great pricing, company, service etc. For those leaving bad reviews, you must have never dealt with xfinity or at&t. Kraus is way better. While my dad complains about his internet out again (xfinity), i’m gaming, on the computer, on my phone, no issues! I’ve had their service for years”
“I had a problem with my service & Johnny was on the spot. Great experience & I recommend this store. I went to the Orland Park store at 15615 S LaGrange Rd first & they wouldn’t help me because I ordered it over the phone.”
“This store is usually busy - but they work quickly and efficiently to get things done. Very pleasant staff and nice selection of products. My sales associate, Hill, was incredibly knowledgeable, very patient and also made excellent suggestions for products and services. I highly recommend visiting this location and ask for Hill! She's the best! Thank you for the excellent service!”
“Since my previous review, I had a much better experience with a DIFFERENT Customer Service Technician at this location with excellent customer service.
Frank answered all of my questions, uncovered the phone issue and completed the process. Along with the manager's assistance, I felt heard and now I am on the road to correcting my phone/watch issue!!”
“We weren’t sure about switching over to xfinity from Verizon, but the guys at this store were amazing. At first, the company wouldn’t let us get our phones for some weird Byzantine reason, and Noah worked on it for an entire day. Eventually, after being on the phone with their costumer service, he told us he couldn’t help out. A week later, Noah reached out and told us that he figured out how to get us our phones! He finished the process and got us signed up with no problems after that.
If you’re on the fence about getting xfinity, make sure to speak with Noah at this store. He goes above and beyond!”
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“We dropped into the New Lenox location after a frustrating turn of events via the phone customer service thru T-Mobile. As brand new customers to your company, I am thrilled to say my first in person encounter was with Kyle C. and let me tell you, if I could give this young man 10+ stars, I would!! What a joy it was to work with him. He was smart, kind, professional, patient, and a wonderful personality for this position! He made me even more glad we left AT&T! We now have 2 phone lines and home internet, all set up thanks again, to Kyle! This young man deserves a raise in my opinion and should be training others in customer service too! Well done Kyle and thank you. If you're considering switching providers, go see Kyle!”