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“I’ve been a Verizon customer for decades and have always had a good experience at the New Lenox store but my recent visit was outstanding. I had a complicated issue on a Sunday afternoon and Hayden went above and beyond resolving it, even coming in on what should have been his morning off the next day to complete the job.I am very appreciative of his assistance and dedication.
⭐ ⭐⭐⭐⭐”
“Kara was very patient and helpful in getting the transfer from my old phone to my new phone set up. Prior to that she explained all of our options to help us decide which phone and package to choose. I have Resound hearing aids and got a Samsung 26. It took 24 hours to successfully pair up my hearing aids with the phone. Just an FYI to other Resound Hearing Aid wearers.”
“The girl that works here is a very polite human being. She helped me with my new phone and was very patient. Thank you. Sorry I don't remember your name but I'll catch it next time.”
“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”
“I came in to switch from Verizon to T-Mobile Eva was very good on decisions options on phone in good price range for me and my family will be coming back great costumer service.
Thanks Eva ?”
“I went in to get a replacement for my phone that broke on me. Matthew the store manager with the help of his associates shay and april, made the process and experience great. I got all my questions answered and some. The experience deff made me want to stay with T Mobile as i was thinking of switching carriers. They made the decision for me with the phenomenal customer service!! Give them all a raise”
“Great internet and great service overall. I’ve been a client for 5+ years and have received such great care. Apps Corp has been assisting me with all my needs and more recently with some web design. I’m grateful for how helpful they’ve been and how reliable my internet is. If you’re thinking about switching providers, DO IT. You won’t be disappointed.”
10:00 AM - 6:00 PM
15896 LaGrange Road, Orland Park
Internet Service Providers
“I went to have fiber installed in a new second home near our family. Wireless customers are supposed to get a monthly discount on new fiber installation. I was denied because our existing wireless service is registered at a different address. I reminded them about AT&Ts pledge that existing and new customers are treated the same. Tiffany assisted me. She understood my point and persisted in pursuing my claim until I was satisfied. Tiffany was an excellent customer advocate who is experienced and knowledgeable. What could have been a bad experience became positive. Thank you Tiffany!!”
“went in to get an apple watch as i just recently switched over to ios after being on android for 20 years or whatever. worked w ashlie and she was amazing. very personable and helpful.”
“Couldn’t have asked or paid for better service. I wish I got the names of those who helped me today 3-6-26. These guys were amazing. Great experience, will absolutely be going back if I have any issues.”
“I just wanted to give a huge shoutout to Penny, the manager at your location. She was absolutely amazing—super helpful, supportive, and made the whole process of getting new devices for myself and my son, as well as setting up new Internet service, incredibly smooth and stress-free. Thank you, Penny, for your outstanding service!”
“Great pricing, company, service etc. For those leaving bad reviews, you must have never dealt with xfinity or at&t. Kraus is way better. While my dad complains about his internet out again (xfinity), i’m gaming, on the computer, on my phone, no issues! I’ve had their service for years”
“I had a problem with my service & Johnny was on the spot. Great experience & I recommend this store. I went to the Orland Park store at 15615 S LaGrange Rd first & they wouldn’t help me because I ordered it over the phone.”
“I've been to this store twice. Each time it was the perfect customer experience. Very friendly and knowledgeable staff. Whenever I need to exchange Xfinity equipment, I drive out of my way to this location because they offer the best service.”
“Doug helped me out and no one could’ve done a better job he was fast , professional and polite the store was clean and I was amazed by Doug’s performance be sure to ask for him thanks again”
“We weren’t sure about switching over to xfinity from Verizon, but the guys at this store were amazing. At first, the company wouldn’t let us get our phones for some weird Byzantine reason, and Noah worked on it for an entire day. Eventually, after being on the phone with their costumer service, he told us he couldn’t help out. A week later, Noah reached out and told us that he figured out how to get us our phones! He finished the process and got us signed up with no problems after that.
If you’re on the fence about getting xfinity, make sure to speak with Noah at this store. He goes above and beyond!”
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“Kyle the store manager, was a huge help when transferring my old phone over to my new one. He went above and beyond explaining everything and all the new features on my new phone also.”