{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“We’ve been a loyal customer of this store for years, relying on them for parts and units. The staff is always ready to assist us whenever we need it, and they’re incredibly kind and helpful, especially Elaine. She’s been instrumental in helping me through several challenging situations, and I’m incredibly grateful for her support. We’ve never had any trouble sourcing parts from them, and they always provide us with what we need.”
“I had an amazing customer service experience at Whitmore Ace Hardware located at 24604 Lockport St. in Plainfield. Brittany, the manager, went above and beyond to help me fix my tiered fruit platter. I originally thought I just needed a screw to stop it from wobbling, but Brittany quickly realized there was more to the issue.
Instead of giving up, she was relentless in finding a solution. She asked if I could leave the fruit tray with her so she could take a closer look. Later that same day, I received a phone call letting me know that Brittany and co-manager Patrick had figured out the problem and fixed my wobbly tiered fruit tray.
I honestly thought customer service like this was long gone, but Brittany and Patrick reminded me of what true, first-class customer service looks like. They were patient, kind, determined, and helpful from start to finish.
Thank you, Brittany and Patrick! I love my fruit tray, and I truly appreciate the care you both showed.”
“Today I was buying paint at this location today and was helped by Tammy, who was not only fantastic, but super helpful and extremely patient with me because I kept choosing the wrong base paints for the colors I was choosing. I am so grateful for her help and she was amazing!!”
“Our interior design firm works closely with Studio 41 on all of our projects, and Arlene is truly exceptional. Over the years, I’ve worked with many companies and sales associates, and she is by far the best in the business. Arlene is knowledgeable, approachable, and consistently responsive. Qualities that make every project run smoothly. Thank you, Studio 41, and thank you, Arlene, for your outstanding service.”
“David was very friendly and extremely helpful. Has loads of knowledge and was interested in my project to make sure I got all the right supplies. Buy that kind man a lunch, he deserves it!!!”
“I live a hour away from this Ace Hardware, I couldn’t find a drip pan for a XL Big Green Egg, finally I called this store and Bob checked, at first he said he didn’t have it but after telling him the Ace website said they did he went out of his way to check further and found two of them, I drove out to Oswego from Hickory Hills and picked it up! Lucky you people have a great hardware store to help out in Oswego! PS I was smoking baby back ribs hence the emergency! They were excellent !”
“Our go to hardware store! The staff at the Yorkville Menards are so kind and helpful! It’s always our first stop when working on a project. And of course we love the rebates! Our favorite is when the Christmas trees are on display in the center of the store! It creates a beautiful winter wonderland that is sure to put anyone in the holiday spirit.”
“Fantastic Experience at Sugar Grove Ace Hardware!
I had an excellent experience renting a carpet cleaner from this location. The rental process for the Bissell machine was incredibly easy, and the Bissell cleaning solution worked wonders—it completely revived our carpets, turning them from a worn-out gray back to their original white!
A huge shoutout to Irene, who was extremely helpful and knowledgeable about the machine. She took the time to explain how everything worked and clearly outlined the expectations for returning it clean, which I really appreciated.
Great customer service and top-tier equipment. I will definitely be back to this store for future projects!”
“Great employee experience. Andy was super helpful and kind. I've gone back so many times that now he knows my name. and the Pittsburgh warranty is amazing. But Andy is the real hero”
“I love going to this location lots of parking, friendly people, everything I need is there , lots of sales, clean, and believe it or not, but no dust on products.”
“Tom is GREAT !!!!
Super guy to do business with.
Got me out of many jams.
Super knowledgeable, lots of specialized tooling, and plenty of inventory .
My go to guy !!!”
7:30AM - 4:30PM
1100 Jericho Rd, Aurora
Hardware Stores
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
“We ordered 2 lights for the outside of our home. We wanted them delivered. Prior to delivery, Donovan- the new dept manager of pick up order- reached out and told us the display was going to be sent and that the screws were of different color and sent a picture- it was nice to know that we were told this before being sent. The item is going to be discontinued so it was all that was left. We just appreciated the customer service and honesty. Thank you, Donovan!”
“So I was happy working with Home Depot and it appears that the install of the backsplash was done properly but I was not impressed with the installer from GS FLOORING who did not do a great job cleaning up after. Wasn’t happy that the installer did not protect the area he was working on with a drop cloth or something.”
“Joe was a pleasure! Very helpful and friendly! Appreciate his great service and very pleasant demeanor. Fast and efficient. Store was also very clean and organized. Much better than a big box chain store!”
“Saved my booty! I needed a key copied and the other place I tried with the automated kiosk was pretty pathetic and couldn't find the blank, hung and wasn't responsive and when it finally worked the 3rd time it wanted to ship me a house key for my scooter key blank.
Contrast with Buikema's Ace where they had 3 different blanks in stock of varying length and I could pick my size and their computer aided key machine made it flawlessly the first time. WELL DONE Ace!”
“Knowledgeable and very nice to work with. Has a great variety of tools and trucks to use and have been going here for a few years now. Will assist with any issues you have and have pretty good rates compared to other competitors.”
“Top notch sales and installation crew! Sales walked me through process. She was sympathetic we didn't have hot water in weeks! I believe the installation was the next day. The installation crew were very professional. They were in out! Talked to me and made sure I was satisfied!”
“There is a greeter as you enter where you can find what you want by asking right when you enter. The selection is quite extensive with different price points. I will definitely return when I am in the market for a new product.”
“Cashier Michael is just trying to do his job. There is no reason for rude customers (Iike I experienced ahead of me). Be kind people. I hope he had a better day.”
“My wife and I came to buy paint for our house because we started a new project together. We decided to choose Home Depot since we had bought paint here before in the past.
When we went to the paint department, Mauricio helped us. He gave us excellent service and very good recommendations. The paint was not enough, so we came back 3 days later, and once again Mauricio helped us. This time it went even better because he recommended a paint that was on sale and helped us save a lot of money.
Mauricio has outstanding customer service and deserves to be recognized for his excellent help and professionalism. Thank you, Mauricio!”
“I would like to take a moment to recognize Susan Garrett, Department Supervisor in the Window & Door Department at The Home Depot on Randall Road in Geneva, Illinois.
My husband and I came to the store after our garage doors broke, and from the very beginning, Susan was absolutely exceptional. We were genuinely impressed by her professionalism, knowledge, patience, and, most importantly, by the way she treated us as people.
Susan spent a great deal of time with us, carefully listening to what we needed and helping us choose the right size, color, and design. She explained everything clearly, including how the different options work and what we should consider. She never made us feel rushed or like we were just another customer. She took the time to make sure we truly understood our choices and felt confident about our decision.
What impressed us most was how knowledgeable and professional she was while still being incredibly warm, friendly, open, and genuinely caring. It is rare to meet someone who is so clearly dedicated to their work and who truly enjoys helping people.
Susan is an outstanding representative of The Home Depot. She is knowledgeable, professional, compassionate, and simply wonderful to work with. My husband and I left the store genuinely impressed and grateful that we had the opportunity to work with her.
Susan, thank you so much for your time, patience, kindness, and professionalism. You made what could have been a very stressful experience so much easier. Employees like you are what make a company stand out. We highly recommend Susan and hope The Home Depot recognizes what an exceptional employee they have in her.
Thank you, Susan!”
“Needed an item off the top rack and Malique and Alex were very nice and helpful getting it down for us. These 2 young men made our shopping experience an absolute pleasure. I wish more people were as polite and helpful at other stores. We will definitely be back to this store even tho its a bit of a drive. 10/10 experience shopping here.”
“Just wanted to leave a review to appreciate the help from Bill at the power tools section. He went above and beyond trying to locate a Milwaukee set that I was in search for. Both of us were looking everywhere until we ultimately found it. Very satisfied with his customer service and his ability to help me find this kit.”
“Brittany at Home Depot doesn't just sell flooring; she curates a seamless, stress-free experience from start to finish. Navigating floor materials, subfloor preparation, and layout options can quickly feel overwhelming, but Brittany completely turned that around with her exceptional expertise and genuine care. She took the time to listen to my vision, walked me through the pros and cons of different materials for my space, and offered invaluable advice that saved both my budget and my project timeline. Her positive energy and deep product knowledge made the entire process collaborative and enjoyable, elevating what could have been a routine hardware store run into a top-tier customer service experience. If you’re planning any flooring project, go see Brittany—she is an absolute standout professional who genuinely cares about getting the job done right!”
“Went to get my first impact wrench and Jose kindly let me know the battery I choose wouldn’t fit and let me know the right type, saved what he already rang up so when I got back in like we were ready to go and let me know of the warranties and upcoming tent sale! Thanks! 5 stars!”
“We went there at 9:35 pm ish it was 29 mins to close but everyone seemed so chill, we went there to buy the flush lever and return the pain the employees were so sweet and respectful!”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Menards is best compared to Home Depot, as they have good service compared to Home Depot. People can get all varieties of products hardware, chemicals, pool items, furniture , wood, every thing specic to home .”