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“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“Ed was terrific. Cell phone store visits are normally a nightmare but working with Ed was so smooth and the best Verizon experience we’ve had. He was patient with us and very knowledgeable. 10/10 recommend making this your primary phone store”
“This location is always awesome and you always walk out with answers and deals. Daniel was amazing very quick and helpful with everything we needed as to our last visit there we walked out very satisfied!!!”
“I had an issue with my work iPad yesterday that kept me from working at a time when I really couldn’t afford to be “down”! My company provider is Verizon but I was in front of this store and it was nasty storming outside. I walked in and in under 3 minutes Raj got my iPad to reset and he got me on the road. No charge by the way. Raj was just there to help! Exceptional customer service and kindness Raj! T-Mobile needs to give you a raise! If you need T-Mobile service… go see Raj!”
“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“Went to the T-Mobile on 59 in Naperville Yusuf took care of me. I've had T-Mobile for 20 years and my family has t-mobile. Yusuf was the best service I ever had through your company!”
“Had a wonderful experience at this location. Chris is awesome. He took me from old phone to new phone in minutes. He made sure my new phone was loaded with all my old info and APPS. Very helpful and I recommend this location. Thank you Chris and team!!”
“They speak Spanish and are very helpful. Fortune is very nice and goes above and beyond.
And just like you shouldn't go to a restaurant 30 mins before close, definitely don't go 10 mins before a store closes either, just because you think it's going to take 5 minutes, doesn't mean there won't be technical issues, and it might take longer.”
“Came in to store location to upgrade phone. Evelyn was very helpful and answered all my questions. Checkout was quick and easy. Would recommend you come here if need a new phone or want to switch to boost they have the best deals.”
“Helped solve the problem. Due to the actions of fraudsters, a large debt arose. The specialist solved the problem and wrote off part of the debt. Thank you very much, it is a pleasure to work with such staff.”
“Stopped in here to investigate watch options for my nine year old today. Got quick, thorough information. The young guy (w/ dark curly hair) told me UP FRONT about the related fees! He also didn't put any pressure on with "limited time deal" gimmicks. Just normal, good service. I probably wouldn't be so impressed if I had never been to the Russell owned store in Sugar Grove in the past, but here we are. Thanks for being good and normal.”
“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”
“I went into this location not a happy camper. My phone was no longer charging and this is the 2nd time now I've had to replace it. Alex was the person who helped me, and I greatly appreciate his patience and kindness, even though I was quite upset that I'm replacing a phone that is less than 2 years old.
You can tell he's the kind that really does like his job and will do what he can to make the customer happy.
Thanks Alex, I very much appreciate all your help these past few days.”
“Stopped in today to get my phone upgraded and I was met with the best phone experience of my life and one of the best customer service experiences ever. I believe his name was Andy, he was extremely helpful, fun to chat with, and worked through every question or issue that came up. He had said he worked for t-mobile for 17 years and I am honestly blown away with this employee as a business owner myself. I might be the first person to ever say every hour I waited there was enjoyable solely thanks to him. He is the gold standard and management should be proud to have him there.”
“I just want to personally thank Valerie at this store. She was so friendly, helpful & definitely knows her stuff! She suggested a different idea on how to retrieve some sentimental photos & video on my damaged phone to transfer over to a different phone after the screen was unswipeable. She was successful in doing so & helped me save money in the process by allowing me more options as a result. Now I can take my time in purchasing a new phone, tablet & smartwatch without the pressure of losing my important data from my old phone. Havng that as a peace of mind meant so much to me & I will personally go back to that store for my next, new purchases.”
10AM - 8PM
2730 US-34, Oswego
Internet Service Providers
“We came in Sunday morning and Joe from the beginning was able to help get us a new phone and the issues we had our previous one. Joe was respectful and very knowledgeable to help us explain our concerns. Give Joe a raise!!”
Open 24 hours
603 Discovery Dr, West Chicago
Internet Service Providers
“I have been with this data center for over 7 years and had the pleasure of visiting the center. As a QSA auditor for the PCI-PSA I have to say this datacenter is top notch and they follow all security protocols. I was very impressed. The IT support is beyond reproach, during the 7 years I cannot recall any substantial outage, I feel they were up well over 99.9 %. But... my only issue is that consider your gear to be on a one way trip, since there is no process in place that will make easy to retrieve equipment you are on your own. I myself had to fly to the datacenter to retrieve our servers.”
“Had a major hiccup getting my number transferred from one plan to my very own plan after Verizon messed some stuff up on their end. Had to leave work early, came in and was helped by Kevin. He was exceptionally helpful and very nice as we tried to figure out how to fix the problem. Took just under 2.5 hours on the phone with customer service to get everything fixed. As we waited he did a great job installing a screen protector on my new phone! I now know who to go to when I'm having issues with anything!”
“I am new to town, and I was looking for to join another phone company (prior Comcast, I was a customer for many years with another phone company). Anyhow, as soon as I came inside this X-Finity store, I was greatly welcome by Jenny. Jenny has amazing customer skills! She was agreably professional, knowledgeable, courteous, very kind, and she showed great listening and interpersonal skills. Thanks to Jenny, I am very happy with my internet/phone connection. Additionally, I sincerely appreciated X-Finity's transparency in prices, and all the options that were presented to me to best fit my expectations. Again, Jenny possesses incredible customer skills!! Then, Kenny, helped me to transfer my data from my previous phone to my new one. He also, was very professional, courteous, kind, and very patient! I was treated very well there, and I am so thankful to Jenny and Kenny for their consideration and compassion. Also, thank you so much Jenny for taking the time to share few forest preserves for my dog and I to walk in. So far, we love them all! I wish this entire team the very best! Sincerely, TL”
“I decided to switch to Verizon after being with another company for 17 years due to poor customer service, each customer service person telling you something different each time. My biggest concern regarding switching was keeping my number the same. I walked into this store and was helped by Jesus and Adam. It took me less than 30 minutes to switch to this company! They were respectful and helpful explaining everything to me. What they said what would happen, happened the 1st time! I'm not the greatest with technology but Adam made sure everything worked prior to leaving the store! Thank you both for making this transition easy for me because I was stressed out and dealing with a lot of anxiety about keeping my phone number!”
“Angel was very knowledgable, and helpful with canceling my previous service and starting new service for me. Very fast. This store is nice 5/5. If you try to call xfinity support. It is terrible for now. Impossible to tell a machine what you want done sometimes and can be difficult to speak to a live person/agent. In store Angel = 5/5. Xfinity support number before angel 1-2/5”
“The tech came over yesterday and diagnosed the problem. He told me that it was the outside equipment that needed to fixed and that he would put in an order for that. He also gave me his supervisor's card and told me that if the problem persists, to call him directly. He also came in and checked out my equipment and agreed that my router/modem was a very good one and was not involved with my service issues. The tech worked for wow-way before the merger and assured me that my issue would be resolved. He was the best tech that has been out and showed me where the problem was and explained what needed to be done to fix the issue. I'll update this review after they have been out to fix the problem with the outside box.”
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“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”