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“Le-sa J. is knowledgeable, patient, relatable, and her assistance in opening my accounts and auto loan documents was impeccable and seamless! She's definitely my point of contact at the Matteson branch!”
“This is a great bank to do business with. I've been purchasing my license plate stickers here for years, which is an added bonus. The staff is amazing and helpful. However, Jeremy went way above and beyond his duties. He noticed an issue after I left and got in contact with me right away to rectify the situation. He is an outstanding employee who cares about the customer. Thanks again for the great service from this branch. The staff is amazing.”
9AM - 5PM
195 W Joe Orr Rd, Chicago Heights
Banks
“I’ve banked with this bank for awhile now and they have always been super helpful and trustworthy. Whenever I come to my local OldSecond bank I have full trust when it comes to anything finance, I feel that my account is always protected and I will always get notified whenever there’s a possible scam that has accrued. When I first banked here it was a fast and easy process I didn’t have to wait long periods of times it was a simple in and out and my account has been set up within minutes. 10/10 would recommend bank”
“What can I say about Markham Bank Of Trust Stephanie Kendrick is such pleasant person. She’s helping me with the new mobile app. I cannot transfer money from the mobile app. Can you guys please help her with the mobile app?Other than that, you guys are terrific keep up the good work.Thanks”
10AM - 1:30PM 2 - 7PM
9245 W 159th St, Orland Hills
Banks
“I had the pleasure of working with Florence at the Woodforest National Bank branch in Orland Hills, Illinois, and I can't express enough how exceptional her performance has been. Her dedication and professionalism have made a lasting impression on me.Florence consistently goes above and beyond to assist both customers and colleagues. Florence’s & Kyle’s deep understanding of banking operations and regulations is evident in the way they handle complex transactions and offer valuable insights to clients. They create a warm and welcoming atmosphere within the branch, making every visit a positive experience.What truly sets Florence and Kyle apart is their commitment to teamwork. They foster a collaborative environment, encouraging staff to excel and supporting their professional growth. Their leadership skills are remarkable, and they lead by example, always maintaining a positive and approachable demeanor.In my interactions with Florence, I have found her to be a problem-solver and a true asset to Woodforest National Bank. Her passion for delivering top-notch customer service is evident, and she handles even challenging situations with grace and composure.I am grateful for the opportunity to work with Florence, and I believe her dedication and expertise make her an invaluable member of the Woodforest National Bank team. I do not doubt that her contributions will continue to positively impact the branch and its customers.”
“Jamilah Salem is absolutely the greatest! Not only did she take care of my immediate banking need's. She also assisted me with future planning. THANKS JAMILEH!!!”
“John M. At Old Plank Trail on Exchange is the best help I have received. He is intelligent, thoughtful and caring. Importantly, he knows varied aspects of banking which few youngDr. Zenobiabankers know. You are fortunate to have him represent Old Plank trail.A suggestion:Ask John to do in service support teaching sessions for bankers who are supposed to help customers. Very few know the intricacies required. John knows.Thank youDr. Zenobia Mistri”
“This is a wonderful branch, which should be the model for all other branches. It is clean, calm, welcoming-and everyone is masked. The teller was efficient and helpful. The manager, Bill, is the nicest banker that I have ever met. It's too bad that one person gave it one star. It's my 'go to' when I need to go into a Byline branch”
“I had an issue with my debit card being compromised to the tune of $450.00. Brian, the manager, made the process painless, and my loss was reversed quickly. Always receive great service there from everyone.”
9AM - 5:30PM
15533 S Cicero Ave, Oak Forest
Banks
“My Father and I had made countless visits to two other 5/3 branches to resolve a simple issue of why he couldn't see his own account on his phone. Went to Oak Forest branch, Gloria Jaime resolved issue in less than 30 minutes.”
8:30AM - 5PM
8001 W 159th St, Tinley Park
Banks
“We have been doing banking with NuMark for over 25 years. We’ve have multiple car loans, checking, & savings. In-person transactions have always been great but a recent experience with fraud against our main account has solidified keeping our personal business with NuMark. Irma phoned me after 5 pm on Friday night with a potential fraudulent transaction with an altered check. That alone saved us a lot of problems snowballing from the altered check. Rhonda followed up with me the following business day and gave us specific steps of how to resolve this. At the Tinley Park location, Meghan professionally walked us through each step getting us back in business with our account. Way to go, NuMark!”
“Bank employees were friendly and helpful I only wish thier computer software was as helpful. We needed to add one person to a business account and it took 45 mins and at one point 3 people working on the screen. Otherwise a good experience”
“Branch Manager Nichole Cage at the Chicago Heights location is phenomenal. She was able to help me with a transaction that I desperately needed to take care of. I have been a long standing customer since the bank was Austin Bank of Chicago in the 80's, then later became ABC Bank, now Old Second Bank. I know there're not as large as Chase, Boa, Us Bank to name a few, I can't imagine transferring to some other institution, I have always been satisfied with the service I receive there, and was more so when the chgo hts location switched over so that I didn't have to travel to the 92nd street lication..location. Thank you Nichole and 02 Bank for your service!!!!”
“Has always felt valued & employees try hard to always excel at customer service but can really appreciate how great they are when you compare to old national bank, the other bank in peotone. They are just Atrocious. Thanks to FCBT for giving peotone residents a great banking option”
“I been with this bank for over 25 years I want change banks i love how the service is and the people are great only thing is in wish they would stay open until 1 or 2 on saturdays like they use to othêr then that I love the bank”
9AM - 5:30PM
21403 Cicero Ave, Matteson
Banks
“India and the other workers there are so helpful and professional. India has work ethics that reflect respect, integrity and professionalism for Fifth Third which makes me a very satisfied customer to continue banking with them. They are the reason why I do.”
10AM - 5PM
1779 River Oaks Dr, Calumet City
Banks
“I must admit 2 years ago I would’ve have given a 1 star. Grace (I think that’s her name) was nasty and not helpful. But Tricia and ( I truly forgot the guy name). But the service was on point. They went the extra mile. Thank you for your good customer service.”
“Went through drive thru only to discover they were closed at 1:20 pm for lunch. Very disappointed that I could not access my funds when needed Is this standard procedure for a quality bank?”
9AM - 5:30PM
550 Sibley Blvd, Dolton
Banks
“I’ve had my business account for over 3 years now with Fifth third and the Dolton was very helpful, and I met the branch manager Tiffany, that went above and beyond to service my needs. I will definitely be using this branch more often.”
“Alec Gadomski is the greatest professional banker in chase bank. He's really very helpful when I asked him so many questions. So thanks again Alec appreciate your help ?”
“Wonderful. Wonderful. People working at this banking institution. The serve is great and friendly. It’s like walking in the sitcom “Cheers” once the know you they greet you instantly by your name. I would recommend.”
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“came to deposit a check, can do it with the cash station but I still prefer to do this type of transaction in person. they recognize regular customers, greet you by name and provide fast efficient service. I do mostly online transactions but it's good to know you can still take it to the bank.”