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“Lars was fantastic.He got my text so I could receive them again. When I changed to the new plan I could Not receive. He was so patient with me and friendly. I can't say enough about him. He's been great. I will only see him. Thank you Lars.Lee Manzuk”
“Isaiah did an excellent job for me working through some very technical issues. I'm impressed with this technical and customer service ability. He's one of the reasons I'm still with Verizon”
“I went in this store thinking here I go again. Gonna be walking upset. Let me just try it out. And omg was shocked. Met an employee name Jazmin and she was exstreamly patient with me. Gave me what I needed answered all my questions and round up getting more stuff and even better stuff. No pressure at all. Wow! Definitely go back to her and the store in butterfield Rd. Aurora. Ask for JASMIN!! You won’t regret it..”
“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
“Crystal was such a big help to me she took me step by step to work my new upgrade and a good deal on adding a sec line. She was patient and kind. Great customer service!!❤️ Thank you ? Crystal”
“Thank you Gabe and Crystal for outstanding customer service and itemized bill transparency.They diligently helped us troubleshoot our concerns and make sure we got all the equipment needed to transfer from Verizon.”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
9:30 AM - 7:30 PM
17 N State St, Elgin
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“Always Excellent Customer Service! Rapid Services will do all they can to help you with your packages and reduce your costs, saving you money. Highly appreciated!”
“Went in with a phone issue and got educated on what was going on with my phone and decided it was better to upgrade. Thank you to the staff at the store for being patient and courteous throughout the entire process.”
“Mom's sim died. They could not help me. They tried but without her being physically there they could not help me. They were very polite and professional. They did try a couple ways of setting up a virtual sim and etc. I understand it was for security reasons that they could not help me and I do not hold that against them. Very nice people to do business with”
“Christina is the first person who has helped us with our customer service issues; we've been trying to get help since September. If we'd known how wonderful Christina would be, we would have come straight to her, first! Dr. Amanda Goldman (Aurora, Illinois)”
“Great customer service will be coming back love the way I was treated and just paid my bill and I already want to activate another line very sweet and very professional definitely come see Maria she's the best”
“Kelly the Mobile Expert & Andrew Haddad helped a good friend get setup with service. A long process, but they explained each step in detail and weren’t pressured into anything. Recommend this store to all my friends and family.”
“Great store to deal with. While driving home from a road trip my phone would not work properly, called Verizon tech service with the wife's phone. Spent 2.5 hours on the phone with them while driving and even stopped in a store in Wisconsin, nothing worked. Stopped in my hometown store and tim was great, fixed it in about 4 minutes. Tim gave us great customer service. We will continue to do business there”
“Amazing service from Aliyah!!! She went above & beyond our expectations by providing us with Outstanding Customer Service!!! Her in-depth knowledge on new phones and the best plan to fit our budget made our decision that much easier to switch over from our current carrier that we have been with for several years!! Thank you for being so thorough and kind, Aliyah! T-Mobile, Aliyah is a "ROCKSTAR" employee!!!!”
“Brittney is awesome! She handles anything you need. Old customers, new customers whatever it is. I have had a great experience here. They should be glad to have her.”
“Leslie the store manager greeted me with a smile as did all the other employees in the store. She asked me how could she help me. I said it's a long story. She said no problem let's see what we need to do to help you. Her help and knowledge of all the aspects of helping me went as smooth and quick as any service at any time at any t-mobile I have ever been to in my 8 years of being with t mobile.Thank you that experience.”
“I made some big changes that were frustrating, but David and Vanesa took care of everything for me. Everyone else wuz great props to all for being efficient with a great vibe. ThX YALL ROCK!!!”
“Stephanie the associate there was great she was really informative and descriptive about what to expect regarding their new promotion.Danny, the store manager, always has great staff working for him. He's been there since I moved into the area, almost 5 years now, and always has a positive attitude, and great interpersonal skills. He always tells you how it is, and tries to make sure you have the best deal and experience possible. Never tries to pressure you to do anything you don't want.Great job all! Keep it up!!”
“The tech came over yesterday and diagnosed the problem. He told me that it was the outside equipment that needed to fixed and that he would put in an order for that. He also gave me his supervisor's card and told me that if the problem persists, to call him directly. He also came in and checked out my equipment and agreed that my router/modem was a very good one and was not involved with my service issues. The tech worked for wow-way before the merger and assured me that my issue would be resolved. He was the best tech that has been out and showed me where the problem was and explained what needed to be done to fix the issue. I'll update this review after they have been out to fix the problem with the outside box.”
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“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”