Self Storage in Waukegan, IL

“Amazing! They were extremely professional, helpful, friendly and efficient. Everyone from the guys working, assessing, unloading and unpacking to the friendly office staff. We had a very complicated moving situation and they were very helpful and went above and beyond. Highly recommend using them!”

“Warm welcome and informative. The process was quick and easy and the storage is plenty of room! The staff went above and beyond to ensure I was happy with the price and space.”

“I walked into the front desk asking for Jessica.l hadn't met her before, but because she has so many great reviews on the website I wanted the same. She didn't disappoint. She offered suggestions, no pressure. Got the perfect lease for my storage needs. Great job!”

“(Apologies in advance for any misspelled names)

I want to take a moment to recognize D’kwon and Sebail at the Waukegan U-Haul location for providing an exceptional level of customer service throughout my rental experience.

My reservation changed several times due to circumstances on my end, which could have easily made an already stressful situation much more difficult. Instead, D’kwon and Sebail met every change with patience, professionalism, flexibility, and genuine care. At every turn, they adjusted my reservation, helped me navigate what was needed, and remained focused on making sure my experience was as smooth and stress-free as possible.

What impressed me most was that I never felt like an inconvenience. Even as my needs changed, they continued to be accommodating and solution-oriented. They didn’t simply process a transaction—they paid attention, listened, adapted, and made sure I was taken care of. That level of service makes an enormous difference when a customer is managing the many moving pieces and unexpected changes that can come with a move.

D’kwon and Sebail truly went above and beyond the call of duty. Their commitment to customer care reflects extremely well on the Waukegan U-Haul location and on U-Haul as a company. Employees who consistently demonstrate this kind of patience, professionalism, and dedication deserve to be recognized by their leadership.
To anyone considering this location: you can feel confident knowing there are people here who genuinely care about getting things right for their customers.

And to D’kwon and Sebail: thank you. Your kindness, patience, flexibility, and professionalism did not go unnoticed or unappreciated. You turned what could have been a very stressful rental experience into an excellent one, and I am sincerely grateful for the care you provided.

Five stars without hesitation”

“The ladies in the office are amazingly down to earth!
I'd like to mention BARBARA for being an angel, not only does she do a great job of being a representative she goes out of her job duties to help.
For some reason my day is amazing. The car seemed it would darken my day by not starting for some odd reason.
Miss BARBARA came to the rescue and helped with giving my car a charge to start it!
Not any body does this with busy schedule days. She put on a smile and the help was sincere. These are the kind of business friends i appreciate.
CUBE SMART, shes a great help to the business.”

“I want to take the time to thank Priscilla for helping me on my storage unit. Very precise, accommodating and explained everything. Thank you for making everything so smoothly and with EXCELLENT customer service. 100% recommend.”

“I’M Storage has a great location! It’s a gated and secure clean property. Mike is very accommodating and prices are very competitive. I highly recommend I’M Storage!”