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“Knowledgeable, and very helpful.
I have very hard feet to fit into shoes since one foot is size nine and a half and the other is six and a half. The representative was very helpful and found the right pair of shoes on the very first try.”
“Joel is the man! He got me in and out within 40 minutes, I work out here over the summers and have an event on Saturday I wasn't aware of. Today is Wednesday... He threw everything together marked everything out and I was gone looking forward to picking it up Friday afternoon all said and done! Thank you sir for your help and keep being amazing at your job!”
“Where else can you get one on one attention for an hour during a custom fitting at no charge or request for tips?! Certainly not Amazon! It’s a great feeling to support your local small businesses who are open to support you!”
“I am so impressed with receiving real customer service at a business. It is so rare in this day and age. The expert care and kindness was really exceptional. This will be my only shoe and boot store from now on.You made my day. Thank you.”
“Visited this place today and it did not disappoint! Got a couple of items and this shirt was one of them and I fell in love! The owner was the sweetest! Will be going back to get more shirts and heels! ”
“I live in between Indianapolis and Fort Wayne and visit both DXL stores regularly. While the Indy store is bigger, I enjoy the Fort Wayne store visits more because of the great customer service. Tiffany is amazing at her job and brings a level of genuine care that is sorely missing in retail these days. Once she understands what I’m looking for she always delivers time and time again with constructive ideas and honest fashion sense.”
“I came here looking for a certain style of shoes and the person working was very helpful! The socks I wanted were out in my size, but they checked in the back and found some!”
“⸻
⭐⭐⭐⭐⭐ (for John – unfortunately not the whole experience)
I want to give a big thank you to John in the service department. He was extremely quick, professional, and genuinely helpful. From the moment he stepped in, he made sure everything was handled efficiently and treated the situation like it actually mattered. It’s rare to run into someone who clearly cares about doing their job well and helping customers, and John absolutely did that.
Unfortunately, the experience before John stepped in was the complete opposite. Mark seemed completely uninterested in helping customers. He ignored the situation and didn’t notice or respond to people needing assistance. It was frustrating standing there while someone who is supposed to be helping customers acted like we weren’t even there.
If it wasn’t for John stepping up and actually doing his job well, this would have been a very negative experience overall. He saved the situation and deserves recognition for the way he handles customers.”
10 AM - 8 PM
1108 E Pontiac St Suite 2, Fort Wayne
Shoe Stores
“Customer service was great, Adel was helping us the whole time!!!! He was really helpful and he was providing us with a lot of good service. Would definitely stop again!!”
“Paul and the gang are absolutely the best in the business!! I've never gotten better customer service anywhere!! The staff is very honest about what they can and can not do with product as well.”
“I absolutely had a FANTASTIC experience at J.Jill. My mom and I went in a few weeks back, and the staff were absolutely wonderful, helping me select items and making suggestions, but not doing too much to make me feel pressured. It has been over a month, and I still get compliments on the clothing!!! Love that they have talls too!!!”
“The team here is very friendly and knowledgeable. They answered all of my questions and helped me choose the shoe best suited for my training goals. I’m currently training for a half and full marathon later this year and am in love with my new Brooks Hyperion Max 2’s. I would recommend this location to anyone looking for their next pair of running shoes.”
“Best experience ever!!! Limited selection of shoes but I found a pair. If you want high quality shoes and the best service in fort wayne, go here!!!! I will come back and let everyone know about this place.Tried 3 rivers, worst place!!!UPDATE 2 MONTHS LATERQuick update on my shoes. I'm glad I made this purchase. No aches or pains. I'm heading back for another insole for my work shoes. Thank you foot solutions!”
“You Will Find Great Deals At Macy's Backstage In Fort Wayne , Indiana . Love Shopping The Whole Store And The Staff Is Super Helpful Plus The Store Is Very Clean .”
“Thank you SO much to the staff! You made me enjoy my time shopping! You guys are the best! I'm ready for our Florida trip thanks to you! I'm looking forward to my next visit!”
“Footlocker sent me over to kids footlocker for a pair of shoes i was looking for. Tony their associate was able to find the exact shoes and price match them as well! My kiddos also wanted to try shoes on and Tony was extremely helpful, very polite and patient with the little one! He really went above and beyond we walked out of there with 3 pairs all together!
Thank you Tony !!!”
“Little bit of a mix up. I needed the display shoes since it was the size I needed. They couldn't find the shoe. She took my name and number but never called me. She took the number down wrong. I called and they found the shoe right after I left. I went back and got the shoes. Shoes are cool though. Worker was friendly.”
“Great customer service and great selection of sneakers, streetwear! They carry Awoken Dreams one of my favorite brands & have really cool selection of their own stores merchandise! Would definitely shop here again! 5/5 ⭐️”
“Great value for money, but the staffing could really be improved, especially on busy days. The cashier, David, took about 10-12 minutes just to make change for a customer, and the other employee took around 15 minutes to locate a shoe size. While the products are great, the service could definitely be faster with more efficient staffing during peak times”
“My daughter is going to start nursing school and I went with her to help her get scrubs and items needed. I believe her name was Kayla, was extremely helpful and friendly. Thank you so much. We will be back in the future. Great customer service.”
“Nice selection of childrens clothing. Reasonable prices, helpful staff. If you cannot find the right size, it can be ordered. Order online with in store pickup is available.”
“First and foremost, Willie was beyond patient, understanding, and accommodating!!! I have never experienced such a detailed and thorough customer service! I would strongly recommend your shoes here and request Willie ? This was the first experience with Fred Toenges and the absolute best shoe experience hands down! Willie genuinely considered every need of concern that there was. He deserves a raise/promotion for all of the efforts and attention to detail he put forth.”
“Pros: awesome boots, the best around. Ask for Drew Franklin-he knows Redwings and is extremely helpful and knowledgeable.
Cons: this store is always out of the most common sizes and boot models..poor inventory selection. Employee knowledge is hit or miss..ask for Drew Franklin, he’s given the best service I’ve experienced at this store.”
“Very friendly staff and found the exact shoes i was looking for. They were even nice enough to let me throw out my old shoes that were just falling apart and walk out with the new ones”
“Went in looking for nike shox. Was helped by a very kind employee, he didn't hesitate to help me try on several pairs. He was kind and had a great attitude!”
“Samantha greeting my boyfriend and I right when we walked through the doors! She gave us a run down on what the current deals were and the new product coming into the store, super knowledgeable! Give this girl a raise!”
“The customer service in this store is incredible, Landon is very knowledgeable on shoes and overall life experience, I did not even know I needed sketchers but he made me realize they were what my life was missing. I love this store and all the employees but it could use some dudes with long hair.”
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“Conveniently located near the mall entrance, this small store, run by a fascinating couple, is by far the best shoe store I have ever shopped. My family discovered this wonderful place just a few years ago, and we have never once regretted our decision to buy shoes from here. The first time we walked in, they sat us down, took measurements of our feet, asked about our history and any pain we had been experiencing, and then guided us through trying on shoes. It was an experience I will never forget. I tried on several different pairs of shoes before finding the ones I liked the best, and then they had me try out a special type of insole meant to help relieve the pain in my feet and help repair that damage I had done to them. The whole process took about an hour, but the employees were incredibly patient, kind, and willing to help. Since that time, I have only bought tennis shoes from them, and recently my first pair of dress shoes. The customer service here is the best I have ever experienced, and my feet feel better than they have in years.”