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“The amazing employee who took care of me today is named Kiki (apologies if spelled wrong!) She did an amazing job! It was my first time setting up a P.O. Box and so naturally, I had a lot of questions so it took quite a while before it everything finally got set up. Kiki was very helpful and I couldn’t thank her enough for being very patient with me, considering I was asking a lot of questions haha. Anyway, thank you Kiki for being such a helpful person, I really appreciate it :)”
“My experience with this postal office is excellent. Customer service representative took care of my needs while we didnt have power due to recent tornado storm that affected power and had hardly access to an open post office that had power.”
“I moved to Lansing from the North Side of Chicago about 8 months ago, and I visit this post office all the time now. I absolutely love it here! The workers are always so friendly, helpful, and willing to take the time to explain things to me whenever I have questions. One staff member, Cindy, is especially fantastic, she is always pleasant and greets me with a warm smile. This is truly the most pleasant post office I have ever visited in my entire life!”
“Last month I came by to receive my two packages and first off, why are the opening hours so inconvenient? But the lady behind the counter was nice enough and I did end up receiving my packages so it wasn't too bad.”
9AM - 12PM 1:15 - 5PM
3813 Main St, East Chicago
Post Offices
“This is an updated review, from my previous 1-star, negative review. I am happy to say that the other individuals from both East Chicago locations, have now retired!! Now, we have new younger staff. Forgive me if that’s a horrible comparison, but then generation we will in today encourages proper communication. These new people carry on a conversation, they are friendly, and they are definitely there to help you; they are not upset or bitter (yet)! I hope these individuals continue being the familiar faces for the years to come, even if I don’t go to the post office that many times in a year. Thank you, upper management, for taking the time to see who was already working for you, and hopefully see this position as a promotion… customer service, is not easy!! Thanks again — PS, thank you for taking the extra time for finding the black envelope that my dad said was to be returned to sender! -FC”
“I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald”
8AM - 1PM 2:30 - 5PM
2407 W 11th Ave, Gary
Post Offices
“I personally never had a problem since I've been going there which I have been going for the past several months 7 months to be exact and I never had a problem the only concern I have is that the post office is so small when it is a lot of people in there they stand too close to you that's why I go as early as I can to get in I've never had a problem anytime I go in there I'm not in there for a very long I'm going to get the guy's name and post it here when I go in there today have a wonderful day everyone if that doesn't work for you maybe you should find another post office”
“Parking can be a challenge at times since it’s located between resident homes. Best to use your hazard lights when parked in a non parking spot. The closer it gets to 3pm and closing time theres more traffic due to 2 schools being let out so be patient. The full time employee that works there is amazing. She’s very informative and is straight to the point. Treat her with respect and kindness & you’ll get treated the same.”
8:30 am - 7:00 pm
18525 Torrence Ave, Lansing
Post Offices
“Service is very quick and employees are pretty knowledgeable of services offered. Every time I come to this location, even when there is a line I'm always in and out. Among many this is by far the best post office that I've visited yet.”
“Henry was absolutely amazing! He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all of our questions, provided clear guidance, and made sure everything was handled smoothly. Excellent customer service, great communication, and a genuinely positive attitude. Employees like Henry make a huge difference. Thank you for all your help and outstanding support!”
“Last week, I had to send some important documents off. I usually go to Highland, but didn't want to drive that far. My experiences at the Tolleston branch were soooo horrible, just got tired of the rudeness. This was at least 2 to 3 years ago. My parents used money orders, it's just what they believed in. So when I'd go, the machine would always break down. It was terrible. One lady was so horribly rude, it was ridiculous. When I'd come in she'd roll her eyes, and just be surly!! Then she'd whisper about me to her collegues. This was the 15th & Broadway mostly. Just got tired of horrible service. When I walked in the post office, Teala, hope I spelled it right, was helping another customer. She was so pleasant, conversing with the customer, not rushing her away, answering all her questions. Then the next customer she did the same, accepting her box with no problem. Then it was my turn. I explained what I needed, she explained the process, and even printed my receipt without me having to ask or press the button. She was very thorough and that was definitely A1 customer service. Now I also agree with another persons review. The post offices are waaayyyyy out of date. No self service machines, dark and dingy, still using the old money order machine, and the look is still from the 70's. Not sure what we need to do to get an upgrade, but hopefully it will happen soon!! But thank you Teala, I lost hope in my local post office, and now considering returning.?”
“This is the only local post office I ever want to go to. The two women at the desk have been incredibly helpful every time I go in. My dad has a type of dementia and they are incredibly kind and patient with him. I ended up here after having a horrible experience at Hammond and still needing to mail something and I’m so glad I did.”
8:30AM - 4:30PM
19 W Main St, Glenwood
Post Offices
“I’ve been shipping so many packages from back to college shopping, since I was not able to send them directly to my college, and the staff here has been so helpful and accommodating! Prices are also very reasonable.”
“I gave a UPS package to USPS. I realized 3 days later the situation, so I went to go check the post office. Although the package was not there, the front desk lady assured me that it was being rerouted to the right destination. Not saying that these other comments aren't valid in their concerns, because they have good points. However, I would like to point out that USPS has a policy that they can destroy mail that's not theirs. This post office didn't do that, thankfully. To anyone selling on Ebay/Mecari and made this same mistake recently, don't worry too much about it. Everything should get sorted out by itself, but you should still check and ask the post office.”
“they do the best they can. i used to work in the post office in Germany in the Army. and unless youve ever had that job you couldnt know how hard it gets. when you have people who expect you to mail things with the wrong info, etc, and then get mad if something theyre expecting in the mail gets delivered later than they think. it all takes TIME PATIENCE AND ACCURACY in order for a item to be mailed to someone, if this country would realize that ,mayb there would be less anger and more understanding.,”
8:30AM - 5PM
14212 Cottage Grove Ave, Dolton
Post Offices
“So far I have no complaints is never a lot of people there but when it's more than two or three is only one person there I have waited but they're pretty good in professional”
8:30AM - 3:30PM
7142 Calumet Ave, Hammond
Post Offices
“The woman working inside the post office is very friendly and extremely helpful. I really appreciate the excellent customer service—it's hard to find these days.”
“Mr. Steven Gutierrez assisted me with a delivery that I needed to make, which included several packages. He offered to help me without hesitation and was extremely courteous, kind, and efficient. He also directed me on how to make future drop offs more easy for myself. Hats off to Steven! Thank you so very much!!”
“The office looks like it's been there since 1910, but the service is as up-to-date and efficient as possible, always a pleasure of visiting here to get things done”
8:30AM - 5PM
661 West 138th Street, Riverdale
Post Offices
“I been here a few times to mail a few things and each time the experience was great,the lady at the front desk deserves a raise lolbs, idk her name but she’s always nice everytime I go there,keep up the great work:)”
8:30AM - 4PM
701 Holbrook Rd, Glenwood
Post Offices
“A shout out to Frank at this facility for being very pleasant, informative and helpful! No, they don't have anyone to answer the phone. Carriers are working 12+ hour days. It's going to be 95 degrees and sunny today and 20 employees out of 39 called off. Thank you to those who show up and do their best!”
8:30AM - 5PM
9308 S South Chicago Ave, Chicago
Post Offices
“It’s been twice that someone has sent me something to the wrong address and this staff always tracks it down asap and corrects my mistake. Not sure why all the negative reviews but I’ve been here for 3 years and haven’t had one issue with our mail, thanks for the great service, from the post office team to the delivery team ?? .”
9:30AM - 5PM
11033 South State Street, Chicago
Post Offices
“The staff has always been friendly and helpful to me. I think some of these reviews are unfair and unjust. Some things are out of the control and they are being blamed for them. I will continue to come here because I’m in and out in a timely manner. Yall keep up the good work”
“I usually dread going to the post office because of the long lines and customer service. But today was different, and it’s all thanks to Monique.
From the moment I stepped into her line, I noticed something refreshing: every single person who left her counter walked away smiling. When it was my turn, I quickly understood why. Monique greeted me with a warm smile, treated me like a person instead of just another transaction, and made the entire experience feel surprisingly pleasant.
She was friendly, personable, and genuinely kind which goes a long way when you are running errands. She even gave me a helpful reminder to track an online order with a tricky name, which was thoughtful and smart. Monique reminded me how big of a difference great customer service can make. I shop and ship often, so having someone like her on the other side of the counter creates a calmer, happier experience. I know it’s not an easy job, and people can be overwhelming, but her energy truly stood out and it deserves to be recognized.
Thank you Monique! And continue doing a wonderful job”
“In a rush after work, thankfully this post office is open after 5pm. Clerk, named Monique I believe, helped me and she was multitasking and had the most pleasant demeanor. She got about five people taken care of while I was in the building and didn’t miss a beat when met with questions while handling the customer in front of her. God bless her!”
8:30AM - 5:30PM
7715 S Cottage Grove Ave Ste 1, Chicago
Post Offices
“It's a post office ?♀️. I will say every time I visit the agents are courteous, and helpful. I get my citizen newspaper here too, free and informative; current events and neighborhood news.”
“**United States Postal Service**
A surprisingly pleasant experience!
**Key Features:**
- Friendly and helpful staff
- Clean and organized environment
- Quick and efficient service
**Services:**
- Mail and package shipping
- Post office boxes
- Money orders and stamps
**Amenities:**
- Self-service kiosks
- Free parking
- Wheelchair accessibility
**Recommended by:**
Jeshawn Jones
**Mail with a smile, mon amour! ?**”
“The front desk rep did a great job managing customer needs. While I was there, some complained about only one window being open—but the rep efficiently handled multiple tasks and cut the line down by 75%. My visit was longer due to a mail hold mistake I made, but thankfully everything's back on track. Dealing with customers face-to-face isn’t easy, (especially during heatwaves) so I really appreciate the effort from both the in-store staff and my reliable mail carrier. I’m sad to be moving, but grateful for three years of consistent service”
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“These are my people I love this Post office. I'm cool with all the people there. The post master is cool and all the people who work there. And I ship a lot. I have shipped over 20000 package out of the post office. I'm sure they know who I am.”