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“Came in for a battery replacement. The staff were friendly, knowledgeable, and efficient—no unnecessary fluff. They charged a fair price for the battery replacement. I dropped off my phone in the morning, and it was ready for pickup in about 2 hours. Excellent service overall, and I highly recommend them.”
“Alexa was by far the most knowledgeable employee at any retail business I have seen in a long time ! She really knew her stuff and was great at troubleshooting & good attitude! We had a complicated transaction and she rocked it !!! Give her a raise ! I wish I could have tipped her !!!”
“Probably the best experience I've had at a phone store. Erica was personable, knowledgeable and really listened and problem solved our specific scenario. She was a whiz, thank you!”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“I had the pleasure of working with Emily this evening at the AT&T store at 4100 University Ave. in West Des Moines, Iowa. She was a great help and very kind and patient. She went above and beyond her requirements as an employee to meet my needs as a customer. She was much appreciated and I will look forward to working with her for any of my future cellular needs.”
“We went to your store to get a new I-Phone and transfer service from my husband's Samsong phone to my old I-phone.
The process became complicated because we didn't bring several of our passwords and account numbers with us (our fault ).
Shelby Jay took care of us and her patientce with us and diligence in finding our passwords and account numbers
was so appreciated!
We are an older couple and electronics are sometime difficult for us but Shelby took the time to explain everything in detail and in a way we could understand.
We couldn't have been happier with the service we received!”
“Thank you, Mario, for cleaning my phone's charging port and for giving me a port plug. I appreciate your help and your commentary—it was both helpful and appreciated.”
“I had an excellent experience at the AT&T store on Merle hay Road if you ever need anything in your AT&T, please go there and ask for Diego. He is one knowledgeable young man. he helped me with everything I needed even explained some things to me that I didn’t understand went over even the fact that they carry in-home Internet now that’s not interruptible. It’s a wonderful store now that he’s there again ask for Diego he’s excellent.”
“I had an amazing experience at this location! I called ahead to compare the online price of the iPhone 16e, and the staff over the phone was so helpful. When I arrived, the service only got better the representative was incredibly professional and truly went above and beyond to make sure I was taken care of. If you’re looking to switch to Cricket or upgrade your phone, I highly recommend this store”
“I absolutely love coming to this Cricket Location I have fantastic rapport with the guy that works at this location. He is nothing but respectable and is always willing to help me with all my needs. I have never had a bad experience coming to this location. Ira is fantastic employee and does an amazing job and I'm glad to someone who is attentive to everything he does. Great listener and very helpful.”
“Hannah was awesome to work with. Helped me set up my new phone and showed me some tricks for the new phone. Friendly and very helpful. Glad we still have a store to go to get things done.”
“Really glad I chose to go to this location. It wasn’t super busy and overwhelming and it made making my decision easier. And I appreciate the honesty of the sales person. Also helped make an easy decision. Thanks for your help!”
“Not this store's fault, but lots of issues getting new phone and watch. Was there 3.5 hrs and then had to come back due to no Google Pixel 4 watch to be had online or anywhere. I had to buy the Pixel phone ahead of knowing this as they thought it was just a software issue. I was later told there were no Pixel 4 watches anywhere. So now I have to buy a Samsung watch. I would have bought a Samsung phone had I have known that prior. Frustrating. Guys at the store tried to help but were unable to. So now I will have a Google Pixel 10 Pro XL phone and a Samsung watch. Ugh!”
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“I had my phone stolen. It was a big set back. The staff at the Grimes store were wonderful! They helped identify the best plan and phone without any sales pitch. They listened considerately to my needs and helped me find the best solution for me. Thank you, guys!”