UScellular connects millions with its award-winning network and communication services. The store in Urbandale offers the latest smartphones, accessories, high-speed internet, and connected home solutions. Reviews consistently highlight exceptional service from real humans, noting staff who are fantastic, friendly, personable, knowledgeable, professional, and relatable. A particular team member is repeatedly praised for going well beyond duty, providing clear, accurate information and assistance, even using personal time to resolve issues. This superior customer service is a key reason for long-term customer loyalty. The staff handles multiple concerns simultaneously in a timely fashion, leading customers to happily recommend the store to family and friends.
DeShaun Wright was so extremely helpful and patient in getting my phone to work again. He even helped to find ways to save money on our bill Thank you
August 2024
Dymonte was fantastic! Very friendly, personable, knowledgeable and a pleasure to work with! He is an asset to Cellular Advantage and US Cellular!
April 2024
Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many... read full comment
