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“The store was very busy today so there was a wait to see an agent/technician. I was greeted by staff and they told me my approximate wait time. Once my name was called, my phone needs were addresses. (Setting up a new phone/transferring all the data). It took a long time (no fault of theirs). They were attentive to the issue and made me aware of what was happening. Hopefully it's all resolved and I can start using my new phone soon.”
“I had such a great experience at the Verizon - Waukee location! Cody was amazing to work with! Super patient, friendly, & genuinely helpful. He made switching over & getting my new phone so easy. It’s rare to get customer service that good these days, & he really went above & beyond to make sure everything was set up perfectly.”
“Let me tell y’all about this place right here. On a breezy Saturday morning. I sat in my son’s room and stared at his Xbox that had not been working for nearly 5 months. I wanted to take it to the place that previously worked on it. But, they were closed due to new hours of operation. My wife, thankfully found this place. And to my surprise, they not only were able to repair the Xbox for a reasonable price. They fixed it the same day!!! Store opens at 9 am. And I got the call at 10:30 am to pick up the Xbox. It is working perfectly now and my kid couldn’t be happier!! I will definitely be going back for repairs on other technology devices. Thank you CPR. Y’all are awesome in my book!”
“This store has been one of the best experiences I've had with getting a phone. Nick was an amazing employee patient and helpful. If I could I would give 10 stars.”
“I needed a repair claim filed. I did my own online & it said it was denied. That we didn't have coverage. Went into the Douglas T Mobile location. The Manager Jen N was a huge help! She contacted Assurant & spent a significant amount of time ensuring that the claim was entered correctly & that I was able to get local repair, as I am allowed per our insurance plan, instead of a new phone which would have included a deductible.
Thank you Jen!!”
“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“Probably the best experience I've had at a phone store. Erica was personable, knowledgeable and really listened and problem solved our specific scenario. She was a whiz, thank you!”
“Heather was amazing to say the least. She answered all our questions with ease and was very friendly. I had an awesome experience with her. I hope to see her there again.”
“Went in to look at the new version of the flip phone. The customer service is always amazing at this location. As usual very helpful on every point. Can't say enough good ?”
“Called the store and spoke with Jordan. Wasn’t able to get a critical alert box off my friends iPhone unable to select any options on the screen. We had been trying all day and he helped us in 2 minutes over the phone. Favorite person today thank you Jordan!!!!”
“I had the pleasure of working with Emily this evening at the AT&T store at 4100 University Ave. in West Des Moines, Iowa. She was a great help and very kind and patient. She went above and beyond her requirements as an employee to meet my needs as a customer. She was much appreciated and I will look forward to working with her for any of my future cellular needs.”
“i went to metro the other day to activate a phone for my son adri did so wonderful giving me my options and helping me get the best phone for the best price and adri was just incredible”
“I've been with US Cell since '99...I've dealt with several different stores over the years. We've all had our dealings with US Cell over the years (yes, you, too) and sometimes they aren't all pleasant experiences. Happened to be in the big city today (70 miles away from my home) and decided that today was the day that I was finally going to upgrade my phone so US Cell and T-Mobile would stop sending me letters and texts telling me I needed to upgrade.
I have never been in this store before, I'm not sure why I even picked this store instead of the more popular ones, but I checked reviews and thought I'd like this one. Gotta say...I was verrry satisfed with my experience. Jennie took care of everything, showed me the new phones, explained everything perfectly and was even able to transfer over all my shtuff from my old Cat S62. I even let Jennie sell me almost everything she recommended...I did spend more than I expected and more than I wanted to, but I can honestly say that the great experience that I had in this store was worth every penny.”
“I had an excellent experience at the AT&T store on Merle hay Road if you ever need anything in your AT&T, please go there and ask for Diego. He is one knowledgeable young man. he helped me with everything I needed even explained some things to me that I didn’t understand went over even the fact that they carry in-home Internet now that’s not interruptible. It’s a wonderful store now that he’s there again ask for Diego he’s excellent.”
“I went into U.S.Cellular at the north Ankeny location. Kobe quickly asked my needs and got me setup with a new phone within an hour. It was an effortless and easy process.”
“Professional and quick. He helped fixed a replacement phone for a reasonable price and same day after it had been damaged. I didn't have my old damaged phone backed up either and he helped me it to a point where it would be able to backup contacts, phone numbers, and messages so I could transfer them to my new phone. I'd definitely recommend him to anyone who has a cracked screen.”
“Every time I go in there, Sarah helps me. She comes up with a smiling face and is so friendly!!! Usually places like this are tough to go into. But when I walk in the door, I feel like my business is appreciated! This is the EZ Money store I prefer. Whenever I'm in a pinch, you are a life saver!!! Thank you so much!! And thank you, Sarah!!!”
“If you’re thinking about upgrading your phone or checking out new promotions, definitely stop by this store! Anjelica was amazing she greeted me politely, worked quickly, and really knew her stuff when it came to the deals and promotions. . Great customer! I highly recommend asking for Anjelica when you visit.”
“Target Merle Hay is a-ok. Smaller version of the "super" Target that is only 5 min away. The layout of this location is different from the rest. It's also located and attached to the mall. Grocery can be found here. This location had some items in stock that others would be fully stocked. Nice collection of everything that a larger store would have: Opalhouse, Hearth and Hand, seasonal clothing brands, vegan items, electronics, bikes. I can tell they stock less of the items due to space. Service is ok. I tend to see same cashiers and customer service managers. I hardly come here but I have found that if other locations are out of something, I can find it here via Target app. Drive up pick up is offered here. Parking lot can be crazy. Layout is similar to others in DSM but just smaller.”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
10AM - 7PM
`, 3512 Merle Hay Rd, Des Moines
Mobile Phones
“Heather did great fixing my phone. We dropped it off ran to an appointment came back and it was good to go. Having people that can be trusted is few and far in between and Heather at boost is one of the good ones. Thanks for helping”
“I went into this store today to upgrade my cell phone and the man who helped me was extremely nice and knowledgeable. He even stayed late to help me set up my phone and make sure everything was working. He even helped me get a great deal on my new phone!”
“Very good communication about my options. The repair went flawlessly, the screen looks/works great, and it cost about 2/3 what the "competition" quoted me.”
“Thank you for your attention, I bought my iPhone 14 plus, they were very pleasant, they helped me with the payment plan. Ingrid is very attentive and helpful. She added a discount of 25 dollars for referring a friend, a highly recommended place.”
“I've been a customer with Metro by t-moble since 2020 and I've had my share of ups and downs with this service but Jose is the best employee I've ever worked with in the store!!! He always takes the time to properly assist me and my family and his dedication to providing exceptional customer service is unmatched. Thank you so much for all you do Jose!!!!”
“I came in today because after switching my phone service to T Mobile I wasn't told that it was going to disconnect my internet as well. So I came in to see what options I had and DeAndre was amazing! He was very informative about everything, and went above and beyond to make sure I got the best deal possible. I will be returning. With customer service like that who would want to go anywhere else!”
“Devon was extremely helpful and very knowledgeable. We encountered a lot of hiccups with the system and it took a long time to fix, but Devon handled everything beautifully and was so kind, courteous, and respectful along the way. We bounced so many numbers at him trying to figure out costs including suddenly adding another person into the plan, and he was extremely adaptable and efficient. He made the process as smooth as he could given the circumstances and overall provided a level of service that I haven’t experienced in a long time, especially at a place like a phone store. I sincerely hope he gets some sort of recognition for being professional, personable, adaptable, and an expert in his field.”
10AM - 7PM
1800 NW 86th St STE 23, Clive
Mobile Phones
“I had an amazing experience at this location! I called ahead to compare the online price of the iPhone 16e, and the staff over the phone was so helpful. When I arrived, the service only got better the representative was incredibly professional and truly went above and beyond to make sure I was taken care of. If you’re looking to switch to Cricket or upgrade your phone, I highly recommend this store”
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“Came in for a battery replacement. The staff were friendly, knowledgeable, and efficient—no unnecessary fluff. They charged a fair price for the battery replacement. I dropped off my phone in the morning, and it was ready for pickup in about 2 hours. Excellent service overall, and I highly recommend them.”