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“My husband is 6’5 so we don’t have many options for him in the DSM metro so we frequent this store a lot! We love the location and Jim and Eli are great and always so helpful! We wish we could find more Vineyard Vines and TravisMathew options in the store since they are sold exclusively through DXL!”
“Mr. Halberstadt is fantastic to work with and has exceptional customer service. Fantastic selection and great pieces. I cannot recommend him enough for all of your clothing needs.”
“Colby was amazing at helping us pick out my finances suit for our wedding! A lot of custom options to pick from and for a reasonable price for such a customized suit! Will definitely be back for other suits!”
“I went to Halberstadt’s for my first suit years ago and i’ve had a great experience every time I walk into this store. From business casual to full on suits, Clayton and his crew always get me taken care of. There’s been times where I needed a quick turn around on tailoring and they always make it happen. Not to mention their prices are competitive with places in the area. Whether it’s your first time buying a suit or you wear a suit everyday of the week, this is the place to go. The customer service here is outstanding and that’s hard to find nowadays.”
“As a person using a mobility device, aka a rolling walker, I struggle going into stores that have lots of little items. This store’s aisles and places to walk through were immaculate snd easy to navigate. A lot of times, I skip shopping in similar stores, because my mobility device is a hinderance, and I can’t safely shop the store. When I was there on April 4th, 2025, I was able to safely shop and look with no issues or assistance needed, which rarely happens. The people working were extremely helpful and kind. I hope this continues and spreads to other places. This store is proof that ADA compliance is possible, and fun items are for everyone!”
“Came in today to buy a pair of pink vans.
I believe the managers name was Ashley, she was very kind, sweet, and helpful and helped me pick out a pair. Whoever the GM is should give her a raise.”
“Let me just start with saying CJ has been MORE than helpful every single time we come to this location. I have never had someone so respectful, mindful, helpful & caring in retail whether it is 4 hours or 4 minutes to close.
In no way have I ever had someone go so out of their way to find different sizes for my hot topic loving 9 year old. He deserves a raise & all of the recognition in the world - if he has not yet been named employee of the year he very much should be!!
I cannot express my gratitude, always looking out for us for deals, coupons & recommendations. I could keep going on & on & it still wouldn't be enough. Thank you CJ for being so incredible, you ARE our FAVORITE. You not only always make our visit unforgettable, but it’s one-of-a-kind and wouldn’t be the same if you weren’t there!
Thanks for being you,
Your biggest fans
Xoxo
Toria & Brittany Dukes”
“Incredibly impressed with my experience throughout the whole process as Stephanie took very good care of me. I would highly recommend Tom James for anyone looking for a top tier custom suit in the Des Moines area that won’t break the bank. Thanks for everything, Stephanie!”
“Kayla ROCKS! All the people working there had fantastic attitudes, and made me feel so welcome. I had a specific wardrobe issue, and Kayla was ON IT. She cared, and filled my dressing room with GREAT options! She even knew my size better than I did. I couldn't have asked for a better experience. Thank you Buckle and thank you Kayla!!”
“I was on the hunt for something specific. While one employee told me the item was in “storage.”Jackie, the store manager, went above and beyond looking through several boxes to locate the item I was looking to purchase. She didn’t have to do that on a busy Friday evening, but she did! It’s the little things that matter. She was very personable and has the customer- first mindset. (I’m a customer care manager myself)”
“My wife and I were at Old Navy yesterday and the individual that helped us out treated us like we were king and queen with respect he loved his job and he was just totally awesome. Keep up the good work I would buy a lot of clothes there but you guys have too many holes in jeans and I’m not paying that kind of price. Thanks for everything.”
“J Crew recently rolled out a new credit card which I applied for the first day it was available at a store in Kansa City. There were all sorts of issues and the card was not able to be used that day. I was able to go to our local store in West Des Moines and get everything transferred from another card to the new J Crew card thanks to the help of Karlie. Very impressed with the customer service!!”
“I always love shopping at the downtown Boot Barn in Des Moines, Ia. I stop there whenever I travel to Des Moines. Their selection exceeds all of the other Boot Barn stores and they always have some great deals. The staff is very family oriented which is endearing to me.”
“After having a bad experience at J Jill, we were fortunate enough to be helped by a girl named Emma. She was amazing! Despite it being busy, Emma was super sweet and energetic. She went out of her way to assist us and made our shopping experience so much better. Her positive attitude and helpfulness really stood out. Thank you, Emma!”
“I needed to drop in here to do an online return and the associates were very friendly and helpful! Lots of styles offered hereand there’s a wide array of accessories from jewelry to socks to scents.”
“I placed an order online. I received everything I ordered and it was delivered when they said it would be. All the items were just as described and I would buy them again.”
“I needed to order an item that was no longer in stocks at the store location. Last time I did that, there were kiosks that you placed your order on! I went to customer service and the supervisory gal helped me get my order placed on my smartphone & I was able to use my gift card balance before finding out the total I needed to pay! Easy, peasy!! Now I know how to do it going forward. Thank you!”
“Amazing experience, employee greeted me instantly and offered to help find clothes my size. He found some really cool shirts, and was very friendly the whole time. Shoutout to Brayton!”
“Isaac who helped fit me for my suit was excellent. I had a group code for a wedding party I am in and it was all a seamless process. I was in and out of there in under 20 minutes which is what I like!”
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“Austin the store manager at the jordan creek mall is the best along with his staff. They go out of their way no matter how busy they are and take care of each person with the highest respect and professionalism. Would highly refer anyone to this store.”