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“Our experience at this store was excellent! The sales staff is knowledgeable and they were able to help us with our specific needs. I highly recommend using this store!”
Open 24 hours
9669 Lackman Rd, Lenexa
Internet Service Providers
“Best deal for Internet I found for my area and have been very happy with the service. Install and set up was so easy. Brian and CJ accommodated my work schedule to fit me into their install schedule and did a great job getting me up and running. They were really down to earth and great to chat with too! Internet has been running really smoothly, better than my phone network currently. Great experience overall so far!”
“Edrese, sorry if I spelt your name wrong.
He is FANTASTIC. Worked with my dad and I for several hours. Made sure we understood our options and plans. Gave step by step of payments and processes. Was kind the whole time.
He was even able to do all the upgrading and transfer of the phones while holding great conversation.
All the employees here are amazing but I give 5 stars because of Edrese!”
“I was dreading getting a required SIM card replacement dealt with and was down to the wire on verge of losing service so stopped by this Boost Mobile location with my son today. To my surprise I had a fantastic outing. The free SIM card replacement was just the start. I asked Kay about adding hot spot service and by the time we wrapped up he gotten our 3 family phones pulled together on a 3/$100 plan, added hot spots to all AND our new plan is less than what I was paying prior. More features, less $ and efficient service with a smile and lots of laughs. Couldn't ask for more. You've earned a loyal customer and I will gladly share my experience with others. WELL DONE, YOU MADE MY DAY! THANK YOU!!!!!”
“This is for T Mobile Ward Parkway and specifically for Jaeden S.: Complete one-hundred percent positive experience with my serious phone issue because of his expert, helpful customer service. All of my experiences at this TMobile and one in Wichita have been really good but this one with Jaeden AAAA++++.”
“Need to goHaving serious technical difficulties with hackers and something like a thing that says "radio off" in my phone sometimesTerrifiedYou would be tooBlessedLet's all be kind to each otherThank you”
“They were very helpful and well staffed. I would ask for Romandrius "Rom". He helped me transfer a lot of photos that Best Buy messed up. He also took the time to explain helpful features on my phone. He went above and beyond customer service and we even had a conversation. I am very satisfied with the service that I got.”
“Let me just say that I went in today and was helped by Sebastian, who restored my faith in T-Mobile stores! I had a previous awful experience at the 95th store, so I went out of my way to find a new store today. I am so happy I did! I arrived around 9:50 AM, not knowing they opened at 10 AM, but they allowed me to come in!
I explained that I was there to transfer a phone number to a new device, and just like that, Sebastian helped me out! There was no pressure to upsell or to change my plan when I stated I did not want any changes. He went out of his way to make sure I was completely satisfied after he finished with the transfer!
Let me add that while Sebastian was helping me, his coworker next to him was assisting an elderly lady with her phone. Even though she had many questions, he answered every single one of them with the utmost care and respect! You could tell she was super happy by the big smile on her face! Seriously, these guys are awesome!
As I said, my faith in T-Mobile stores has been restored, and I look forward to coming to this store from now on!”
“This is my second time having a really good experience at this location. Thomas specifically made me feel like he went above and beyond to help me out so I felt I should leave a review. He worked to find the best promotion to fit my needs and was extremely patient with all my questions. He wasn’t pushy with sales but let me know about some upgrades and even recommended a phone case he thought “seemed like me”. Great experience”
“I went the store because a liquid detected in the phone…it was a black young lady with long beads that helped me who was super helpful…she found out that need to send the phone back to Verizon and receive a new one the next day….I received the phone and I’m happy”
“I’m not a fan of spectrum but I will say that they were really fast and asked no questions when I needed my modem replaced. I hate to give 4 stars but I am not happy with the service. The guy that took care of me was super cool and great customer service!”
“Had an amazing experience! I had no idea whether or not I was going to be able to transfer my number on a new unlocked phone. When I arrived they were very busy but I was seen in no time and was finished quickly. I really appreciated the quality of service I saw given to everyone and the full disclosure of fees. Have been a metro PCS customer for years and this place is just another testament as to why.”
“Rafael at this location was very stellar in helping us to resolve fraudulent activity on our account. Service was timely and he was very knowledgeable and patient.”
“Luis is the best. My kids and I went in to upgrade their phones and everything was well explained, all of our questions answered as well as great guidance from him. We will return to upgrade another phone and hopefully he is available again to assist us.”
“Visited this store to upgrade my phone. Johnny was amazing and provided excellent customer service. He was friendly, knowledgeable and patient with all of the questions we had.”
“Good service, didn't take too long. The receipt for the phones, cases, etc that I got didn't have an itemized list which seems a little shady, but the employees were knowledgeable, efficient, and nice! Plus we're saving $$$ by switching to them!”
“Make an appointment, Then request that you work with Savon. He is an exceptional young man. He can make any situation a positive and workable! I would give him a double high 5 and a double fist bump! HE IS THE MAN FOR YOUR MOBILE PHONE NEEDS.”
“Chelsea helped me today buy a new iPad. She was entirely professional. It was the best experience I have ever had bang any kind of technical thing she could not have been nicer. She went over and above board to help me and I appreciate her very much. I’ll try to deal with her in the future. Every time I possibly can I can’t imagine anyone any better.”
“My wife and I upgraded both of phones and our customer service rep Jared was awesome he helped us out made sure to check on us during the transfer process from phone to phone even though he had to help other customers due to being the only employee who spoke Spanish. Really hope he’s recognize for the great employee/person he is.”
“You should definitely go see Chris. He is the kindest and most pleasant associate I have ever worked with. Definitely not pushy and helped me find everything I needed! Great experience!”
Open 24 hours
1000 E 9th St, Kansas City
Internet Service Providers
“I had amazing service. LOVED it. Prior to quarantine, I needed work-from-home internet .... FAST. Plus I was living in a really old building. Great service. Excellent speed. Never had an issue. Thanks all.”
“The staff here are excellent! Plus, they are fluent in Spanish ?? Great customer service, best TMobile location in town! The store is always clean, and if there is a wait, they are proficient. Thank you for your dedication and service, we appreciate you??”
“The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.”
“I was unfortunately never sent the survey about my experience here, but I also work in cellular and wanted to leave a good review about this location and the experts that helped me. Lee (and the associate he was training) were extremely pleasant. I loved the service while I had it, and even though I was there to cancel & return, they treated me with all the respect of a current customer. Clean interior, fast service, polite staff. Don’t believe every Karen or Ken that spouts off on here.”
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“Michelle helped me out by going above and beyond with her customer service. She cleaned my charging port and got my phone back working. She also assisted in getting a replacement phone ordered for me. Really good experience!”