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“I recently ran my cell phone over with a lawn mower. It was severely damaged. I first went to one of the chain stores that says if I break it they can fix it. Well they couldn't and referred me to this "ship away" place that would take weeks. Unfortunately I didn't have my settings set to put recent data to the cloud so I was SOL in getting some important data from it. I then went to Mr. Phone Repair & Wireless in Florence. Ahmeen was very reassuring and said that after he takes it apart, he could tell if anything could be done. If nothing could be done, no charge. Well he was able to get to the severly damaged motherboard and make it so I could retrieve the data I needed. He did so for a nominal charge. If you think all hope is lost for your damaged cell phone, first bring it to Mr. Phone Repair & Wireless. You wont regret it. I highly recommend this local business.”
“Owner Glenn was very knowledgeable and very friendly. He was able to fix a couple of issues I had with my phone and my daughter’s phone. I didn’t feel like he was trying to just make a sale like some other places do. I will definitely return when another issue arises!”
“My fiance and I needed to upgrade our phones. We both had the now ancient I-phone 11. We went into the store to do it and were greeted right away by the store manager Gil. He pulled up my account right away and explained my options in a way that was very easy to understand. I was able to upgrade to the newest I-phone only adding $10/ month to my bill. The set up and transfer was super simple. He also explained to me what I would see for the next 2 months on my bill and to not freak out that I will be credited the charges that will be on there.
My fiance was not an existing customer, but Gil was very knowledgeable. He explained the options very clearly and he was able to give my fiance a great deal. He is now a Verizon customer with a new upgraded I-Phone. He couldn't be happier with his choice.
Thanks Gil! You made our afternoon at Verizon very easy! If we continue to get service like this, we will be customers for life!”
10AM - 8PM
3065 N Bend Rd, Hebron
Mobile Phones
“Came in cause my card game wasn't working. Shawn took the time to show some options and a great new device. I have to say better service then I got at another store. Highly recommend Shawn at this location.”
“Mike was the biggest help!! Definitely pick this Verizon store for any and all cellphone needs! Would give a 20/10 if possible. Never had a better experience than this.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“James was extremely helpful when my wife got a new phone and phone number. He explained everything to us to where we understood everything available.
I have to give this man 5 stars all the way!!!!”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
10AM - 8PM
8460 US-42, Florence
Mobile Phones
“Omar was fantastic! I ran around town all day looking for a phone but he got me one so fast and at a great price! I will be back again when I need a new phone to see him! Thanks so much!”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Today I visited your store and these lovely people employees of yours were so kind to me their names are Al and tip they took very good care of calling the company to complain of my device that should have been on a recall and at the end of all of this nothing was satisfied by the company however these two gentlemen help me my replacing the phone backing it up and taking their time and we're gentle and kind and not only watch how they treated me but others as they entered their excellent employees you should be proud of them thank you Eleanor”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“Moe is one of the rare business owners who actually cares about his customers and makes things right if customers aren’t happy. His hours are extremely convenient for the working person and his prices are surprisingly inexpensive for tech items. His best quality is his willingness to work with all customers and their budgets. He’s lowered the price of three phones and their covers plus countless smoke accessories. Only criticism I will say is I wish he’d hire someone who actually does something instead of holding up counter!!!!”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati
Mobile Phones
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
9AM - 9PM
7841 A, Mall Rd, Florence
Mobile Phones
“The store was very clean and comfortable. Walter provided fast service with a very friendly attitude. He was knowledgeable and helpful and had a good answer for all of my questions. I was in and out quickly without spending an arm and a leg, excellent staff and excellent store!”
10AM - 7:30PM
3826 Winston Ave, Covington
Mobile Phones
“We were there waiting before they opened. The gentlemen who was working was GREAT! Very friendly, fast I knew what I wanted & he took care of all my questions & activating a new phone all in 15 mins. That's why I've stayed with this company now for over 2 year's & left Verizon.”
“If I could give 10 stars I genuinely would. My husband and I were previous customers with AT&T AND LORDY DID WE HAVE ISSUES. We finally had enough with AT&T that we decided to switch. Danny, Alex, and Brad were amazing. They were so patient and kind and let me tell you I wouldn’t have been. We were there two days for over 7 hours combined and not once did they make me or my husband feel like we were a hassle. I will definitely being staying with Tmobile as a customer for the pure factor of how these three young men handled our situation and helped us not deal with anymore stress.”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
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“having trouble with my boost moto 5g combo (i know big suprise) the old no sim card stuff lol took it in he got it working which i know it will hapen again phones 4yrs old but he didnt even try to sell me noting bill me wasnt till imentioned old phone and maybe looking for new one didnt offer me some stupid expensive worthless iphone 16 guess he read me well showed me a kool galaxy a15 real cheap right up my alley great expereince”