My experience on Saturday was pleasant. Justin is a polite advisor. After a grueling time of trying to get an appointment for a brake recall, he took the pressure off. Thank you Justin ?
November 2023
Jay Stewart is by far the best service advisor ever. I've been going to Koons for more than 9 years and I have not been disappointed. I wish it wasn't so pricey but I give it 5 stars because of Jay. He is friendly, knowledgeable and makes you feel at ease when you have to put your vehicle in the hands of the people at Koons.
November 2023
Jay’s, repair advisor at Koons Ford Baltimore, services is always A1. Great communicator and is attentive to the customers needs. While he does not perform the maintenance work himself, he does his part ensuring that questions I have get answers and issues are resolved.
Ford is known for building great, reliable cars, but even the best vehicles need occasional repair. We at Koons Ford of Baltimore in Baltimore know this better than anyone — that's why we house an on-site service center for all of your Ford maintenance and repair needs.
We're able to deliver such quick and effective service thanks to our expert staff of factory-trained technicians. Whether it's replacing the oxygen sensor or repairing the fuel cap, they'll know how to tailor each procedure to your car's needs. And whether you drive a Ford or not, our tech crew will help you quickly get to the bottom of your car's problems.
Enjoy the quality service of our factory-trained technicians by getting your vehicle serviced with us in Baltimore