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“Very clean, quiet, organized and immediately greeted by employees.
Employees are courteous,and knowledgeable. A very good or bad quality depending if you're being help for waiting is when they help you they are very thorough and will make sure you understand everything before you leave.”
“Brought my PS5 in because it kept shutting off from overheating. Art was extremely professional, honest, and helpful. He explained everything clearly, cleaned the fan, replaced the thermal lining, and made sure the system was running properly instead of recommending unnecessary repairs.
He even gave me $20 off, which I really appreciated. Great customer service and quality work. Highly recommend asking for Art if you need tech or console rep”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Was just there and was warmly greeted by both Michael and Obi. They went on to help me with what I needed and went above and beyond to make sure they took care of everything and checked with me to make sure there weren't issues. Great experience overall and I'd definitely come back for my AT&T related concerns.”
“Absolutely recommend ron was super helpful and made sure to provide us with a time frame as well as let us know the price before they repaired my phone screen in less than 20 minutes.Highly recommend ?”
“Today I visited this store and I am so happy with the good service .this girl gave me from now on this store is my favorite store ,thank you for your patience and all your kindness.”
“Anthony the Manager at this location helped me correct my phone data issue. With his assistance , I am able to navigate to the hospital to visit my great grandaughter.
I will co tinue to use Cricket and visit this store on 8500 Annapolis, rd because of Anthony's professionalism.”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
10:30AM - 9:30PM
1592 Annapolis Rd, Odenton
Mobile Phone Accessories
“Came here to get a vape a week ago, forgot to leave a review but the dude behind the counter was really cool and explained the pricing without up-selling me. Highly recommend this place.”
“Thank you so much for excellent customer service. Will helped me switch my phone and transfer my information and showed so much patience. The absolute best experience I've ever had. He is amazing!”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“Great service. Aaron was knowledgeable on the products and had many options. Ended up getting a laptop and he gave a lot of insight on the product and its capabilities. Will be back for more items”
“fernando was the best ever really helping polite caring and respectful and he did his job really good he deserves a raise or employment of month thank you so much”
“The ONLY reason I gave this location 5 stars is because of the nice gentleman named Ian that helped me last evening (7/8/24). I was really frustrated once I came in and realized that it was only 1 person working and that was Ian. Once I was helped by Ian he gave me and my son tip top service!!! That man helped about 5 or 6 people this evening all by himself and never once showed any frustration, aggravation, irritation or was rude to anyone one of us. He was extremely pleasant and very apologetic to all of us every step of the way! Give Ian some help in that store! It’s ridiculous that a mobile store that makes that kind of revenue can’t pay employees enough to come to work. No employee should be left in a store alone, servicing multiple customers in a store that has visual damage of a recent robbery. AT&T management you should be ashamed to leave anyone in a store alone after such an incident. Ian, I wish you nothing but the best on your journey with AT&T or your next career move. Good luck to you and thank you for your EXCELLENT ATTITUDE AND CUSTOMER SERVICE!!! It did not go unnoticed! And to the management and overseers at this location if you think I’m lying I beg you to run the cameras.”
“Excellent service. Very professional and highly skilled at resolving issues and questions quickly. Kenneth is a very kind and respectful agent, making for a quality Cricket experience.”
“Hello. The place is very welcoming and well-organized, with a wide variety of mobile devices, headphones, and watches. Oh, and it's in a great location in the mall. The staff is very friendly and helpful.”
“Very helpful and patient staff. Recommend same day, in store trade in + data transfer to new phone. 1-time additional charge for adding new phone on monthly bill ? worth it.”
“Desmond, thank you for providing such outstanding customer service! As a result of your great professional and friendly service, I look forward to continuing my relationship with the Watkins Park Verizon location and I will strongly recommend to others.
Again, thank you for the positive customer service experience!”
“Sam at the boost mobile, just activated and service that he rendered was awesome. Keep Sam around because he shows great. Customer service is very respectful.. he helped me with getting all my pictures back all of my apps back. Sam is awesome. I recommend Sam give him five stars two stars whatever it takes. He is an awesome guy. He has patience. I’m in love with my new iPhone because of Sam. This is my first iPhone that I purchased on my own. I have a work iPhone so now I’ll be able to be compatible with everyone else. Sam is the man.”
“Great customer service! I went in to switch my phone number to a different device and was greeted by Rebeca, a very knowledgeable, skilled, and friendly sales clerk. Good customer service is hard to find these days, and she is definitely outstanding.”
“I just have got to share my experiences at this cricket with a worker his name is Donny Seto. He is an outstanding man, I really appreciate him without him there is no cricket store, he amazes me the way he takes good care of all his customers and no one leaves that store unhappy, he makes sure everyone is happy before they leave the store and he has alot of patience. This is the best people person ever so come to this store to buy all your phones, chargers, headset and so on, I promise you won't regret it, you will get the best service ever again his name is Donny Seto.”
“Alex is the representative who works Friday--Monday. He is very knowledgeable, thorough, courteous, and helpful. He is honest with a lot of integrity and good advice. I highly recommend him.”
“I want to appreciate the customer service of Mr. Raul, Miss. Rosa and Miss. Leslye they provided me great services. I would surely refer Cricket to my friends and family.”
“Carmen Velasquez at Total Wireless was very patient, helpful, and informed. She gave me exactly what I asked for, did not try to sell me items I did not need, informed me of the deals, and helped transfer my data from old phone to my new phone. I came in thinking I was paying $400 and turned out to be a lot less.”
10AM - 8:30PM
920 Largo Center Dr, Upper Marlboro
Mobile Phone Accessories
“Really awesome store. I came here to buy a charger and ended up getting a great deal. I purchased an Apple battery pack for $30 — the original price was between $80–$100. I’m super satisfied with their customer service and willingness to negotiate. Highly recommend!”
“Mr. Al was absolutely outstanding during my very first visit to the branch! From start to finish, he went above and beyond to make sure I understood every single account option available to me. He took the time to thoroughly explain each service in a way that was clear, detailed, and incredibly helpful. I left feeling confident, informed, and genuinely excited about my decision. The level of professionalism, care, and world-class service Al provided truly exceeded my expectations. I couldn’t be more satisfied with my experience!”
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“The young lady name Toni was just the tech I needed and such a refreshing experience from the one I had a year ago at this same store. My cell was stolen and she went beyond my capabilities to help me reboot and reloading of my infro .Being somewhat technically challenged she was patient and reassuring.”