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“I went in there knowing I was doing the “up next anytime” thing. I thought I’d be there for HOURS, but Keonna was VERY knowledgeable and had me up and running with a new phone. Trading in my old one, setting up the new one, getting a few accessories, and I was out the door in under an hour!! Great job Keonna!!
I HIGHLY recommend the White Marsh location for ANYTHING AT&T!”
“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”
“Went to this store because I didn't have any service today and the worker explained the network was down and helped me understand what was going on with my phone”
“CHRISTIAN WAS VERY HELPFUL AND PATIENT WITH ME AND MY HUSBAND SETTING UP MY PHONE AND CONNECTING THE PHONE TO MY CAR. GREAT TECHINAL SKILLS AND SERVICE. THANKS.”
“I had a wonderful experience with Ms. Darla. She took care of my needs from the moment I walked into the shop's doors. She was very patient and helped me get good deals and set up my new devices. We had small hitches but she made sure everything was sorted.Her professionalism is on another level. I have so many good things to say about her. I'M a happy customer.Keep up with the good work Ms. Darla!”
“I want to thank Josh Wood for his professionalism, patience and sense of humor. He spent FOURS working with me and my phone. During the four hours he entertained my daughter and myself. Good people! Thanks”
“Great experience to say the least. Very nice ! Very informative. This is a stand up company that guarantees its work. So happy to have found this place. Highly recommended”
“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“Very nice helpful representative getting our new phone activated. The problem is there's only one person servicing four or five customers That's the only issue I see but everything else turned out okay”
“My wife needed a new phone and Austin made the whole experience painless. Great customer service while we were there. Two new phones, can't complain. Kudos to Austin!”
“I came to this location to upgrade my mom's phone. Henry and Brandon were extremely patient and helpful in ensuring that all my mom's questions were answered. We were able to get her a new phone and had a very positive experience.”
“I went to this store because I needed help transferring my esim from my iPhone to my OnePlus 13. It literally took less than 10 minutes and I was setup with a physical sim too. The guys who assisted were awesome and saved me from a weekend without a phone!!!”
“Our representative was very helpful and he was fast to activate our s24+. Much faster than any other cell phone carrier we've ever been to. Highly recommend att corporate store in white marsh mall!”
“Mr. Gabe Beach is a phenomenal professional that gets things done! His customer service, business acumen and technical expertise were impressive and second to none! Gabe’s savant-like knowledge makes him the subject matter expert that deserves the financial resourcing consummate to his knowledge and potential performance. Please be sure to retain such a talented and gifted professional!”
“This is such a great T-Mobile location. Employees are always helpful and friendly. Today, Tyler assisted me with an issue with my iPhone text messaging. He was patient and solved the problem in a few moments. I always recommend this particular location. They’re the best!!”
“In spite of my issue being one of the Apple operating system, Stephon worked diligently for many hours to rectify my problem. I really appreciated him and Jay as well. They all were very friendly.”
10AM - 8PM
602 Boulton St, Bel Air
Mobile Phones
“I went to the Bel Air Best Buy today to buy a Switch OLED and walked out with a new OLED switch + an open box tv (LG QNED class 80). The two guys that helped me (& my mom who came with me) were awesome. I wish we got their names before leaving but didn't think of it til we were already on our way home. But the two guys there were super helpful while I was deciding which model to purchase and were also honest as well which is super important for those of us who rarely drop $900 on a single purchase. They were friendly as well. I work in customer service too, so I truly appreciate when the staff are kind and don't feel like you're a bother when you ask them for help. The open box tag said no accessories; however, they checked in the back as it was a display tv and were able to find the mount and remote which was a huge help and saved me from having to buy those in addition to the tv. Great store with good deals and wonderful staff as far as I could tell from this experience. I'll be back for future purchases.”
“I went in to get help my phone was not able to make or receive calls no internet on and off for most of the day turned out to be something very simple Tina store manager assisted me she was very professional and attentive.”
“I literally only go to one Metro store in Edgewood (next to Foodlion) because it seem like all the other ones are no help. I went in for a shattered phone and when I tell you Danielle absolutely spent 2 hours with me and on the phone with customer service, she went above and beyond to make sure I left that store satisfied and with what I needed. I appreciate her and her help never met a customer service representative like her!!!! I wish I could give more stars ?”
10AM - 7PM
2 Bel Air S Pkwy, Bel Air
Mobile Phones
“Came in today after having a horrible experience at the third party store down the street. Jessica was by far amazing she was able to pull up the transaction I started online she was even able to honor the online discounts service was great and customer service was also great. If you are looking to join VZW I highly recommend Jessica.”
“Just bought a Samsung TV. Geek squad support from Chris Perouty of the Bel Air store was exceptional. Knowledgeable, personable, concise, organized, and efficient.”
“They were refurbishing, redecorating store when I stopped in about phone plans. Rep I spoke to was knowledgeable and helpful although he was handicapped by the disruption going on in store.”
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“I was helped by a young man named Jason who provided outstanding service compared to recent visits to other Verizon locations providing me with a upgrade that was very much needed”