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“The staff here really is for the customers! They are very professional and work to make sure you get the best service. Asani and David really assist all customers to the highest level! They are great!”
“These guys are so professional! For the past year or so I have returned dozens of items back to Amazon and they are always patient and helpful, even when your wifi does not work in their store they add you to thier system. Could not be happier.”
“I 've been using Cotonou Direct International Shipping for my shipping needs for over a years now, and I'm consistently impressed with their service. Their team is highly efficient, responsive, and always goes above and beyond to ensure that my shipments are handled with care and delivered on time. I highly recommend Cotonou Direct International Shipping to anyone looking for reliable and professional logistics services.”
“I had an excellent experience from start to finish. The customer service team was knowledgeable, patient, and went above and beyond to make sure all my questions were answered. It’s rare to find service this attentive and efficient. Thank you for making the process so easy and stress-free!”
“Neyda, the manager, and her staff are ALL outstanding. We’ve been [apologetic] problem customers on a few occasions, and they have gone above and beyond to take care of us. Phenomenal team here!”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
“I give it a 4 because I support small businesses. I also give it a 4 because the manager, I didn’t get his name, maybe isn’t a morning person. I understand mechanical issues can cause delays but using words like “did you expect me to magically know about the mechanical issues” isn’t very customer friendly then trying to make it seem like I am the problem isn’t okay. Anyway, I don’t take it personal, maybe he’s not a morning person or is having a bad day.”
“Leshawn and team were amazing! We had a short term mailbox rental and had a large influx of shipments for that month. When we had shipment delays and lost packages, Leshawn went above and beyond in her communication and assistance. Each day we went in for pickups they were always so willing to help. We are so thankful for the customer service and team effort!”
“The place and the people work well together and have items that the residents, tourists, and local businesses need. They have help so many people with value and service.
Carlos Coutin”
“I’ve been using Parcel Plus for years and always appreciated the service and friendliness of everyone I encountered. But this past experience went so above and beyond that I had to write a review and thank Mozique in particular. I dropped off a package on Wednesday night to be mailed Priority for tracking bc I was mailing my son’s passport for his upcoming trip. On Friday morning, I went to pull up the tracking and it still said, “Awaiting Pickup”—what??! I called Parcel Plus in a panic worried it was still sitting there or worse lost/stolen. Mozique looked up my transaction and tracking and said he needed to investigate more and would call me back. Now I’m really panicking! He called about 20 min later to say he’d pulled up the security camera footage and saw that USPS had picked up my package but they must not have scanned it. Most people would then say, Not our fault, good luck! But Mozique said, I’m going to call USPS and find out what happened. Later that day, he called me back to say it was in Merrifield and that the tracking should update soon. I was relieved to know someone had found it in Merrifield but it was still frustrating that the tracking said “Awaiting pickup” as of Friday night! I paid extra for the tracking for a reason. The next morning before I even hit refresh on the tracking, Mozique called me to say the status had updated to “Out for Delivery” between 9 am and 1 pm. I was so thankful! He kept checking on the status and calling me with updates, which is way more than USPS or another packaging place would do. Thank you so much, Mozique! The Belle View Parcel Plus will have my business for as long as I live here!”
“Andres! My friend! Thank you so much for providing such amazing service even though we were not in the right place. You went above and beyond not only to wrap up my package but to also provide me other options to drop off since my package said USPS. You didn’t have to provide the extra help but you did. Thank you!!!”
“I’m really impressed with Staples. They quickly addressed the problem with the carrier and made sure my documents got delivered to the court! The support was friendly and kept me updated. I appreciate their willingness to resolve issues. Definitely a five star experience.”
10AM - 4PM
5145 Duke St Suite D, Alexandria
Shipping Centers
“Hello this is Abraham Remington and I just wanted to say Nitin (The Owner)went above and beyond with all requests and anwsered all my questions clearly and professionally. He was very sure of himself and his services and was knowledgeable and one step ahead of any questions or concerns I had.I highly recommend his services and I will be back:)!”
“KNC Marketing does a fantastic job for promotional items and silk screening. Heather and her team are extremely knowledgeable, helpful and they always meet my deadlines! Recently, I placed a large order for a military conference and a non-profit 5k. Everything was high quality, the quantities accurate and the quality exceptional. I have worked together with KNC for over 35 years and they always do a great job at a very fair price! I highly recommend!”
“The staff at the store is always friendly, professional and extremely efficient. I take all my amazon returns to them and have never had a bad experience. They are very customer service driven at that location.”
“Great staff, great service. Have been using this mail center for years and all employees are very helpful and respectful even when line is out the door waiting for assistance.”
“Finding myself in a critical situation with an urgent need for professional printing, I was directed by a colleague to the FedEx Office in Waldorf, Maryland, promising exceptional service and timely delivery. The moment I stepped in, I was enveloped in a welcoming atmosphere, and Shanell Proctor, a beacon of professionalism, greeted me with warmth and immediate attention. Shanell dedicated her time to meticulously walk me through each aspect of my printing project, ensuring not a single detail was overlooked. With patience and expertise, she explained the options, guiding me toward the best choices for quality, cost-efficiency, and swift completion. To set my mind at ease, she offered a proof of the job, a gesture that not only demonstrated FedEx’s commitment to customer satisfaction but also showcased the exceptional quality of their work. I was utterly astounded by the outcome. The quality of the print job far surpassed my expectations, reflecting Shanell’s exceptional dedication and the high standards FedEx upholds. This experience wasn't just about getting a print job done; it was a testament to the unparalleled customer service and professionalism at the FedEx Office in Waldorf, Maryland, spearheaded by the remarkable Shanell Proctor. Shanell isn't just an excellent employee; she's a true professional who elevates the entire FedEx brand with her commitment to excellence. Thanks to her, FedEx Office has earned my unwavering loyalty for all future printing needs. Their blend of quality, efficiency, and customer-centric service is simply unmatched. For anyone in need of printing services that exceed expectations, look no further than FedEx Office in Waldorf, Maryland. Your search ends here with guaranteed satisfaction.”
“I had an amazing experience at this Staples location in Oxon Hill! The entire staff was incredibly friendly, welcoming, and eager to help from the moment I walked through the door.
A huge shoutout to Zee, who went above and beyond to help me get my rewards membership all set up. Thanks to Zee's patience and quick assistance, I was able to get my rewards account going right then and there and instantly save on my printer ink.
It is rare to find this level of genuine customer service these days. If you need office supplies or printing needs, this is definitely the location to go to. Thank you, Zee, and the rest of the Oxon Hill team—I will definitely be back!”
“I needed to ship a package overnight and called to be sure they could ship it. The manager was very helpful and made the process of creating a label and getting the package in the mail quick and painless. A refreshing mailing experience!”
10AM - 6PM
3232 Crain Hwy Suite A, Waldorf
Shipping Centers
“In and out! Super easy and the staff were friendly ? thanks yall! I was just dropping off an item I sold and they were able to print out the label for me too.”
“Trying to get Mail Forwarding straightened out… the carriers and managers here are BEYOND professional. They did in 5 minutes what the computers couldn’t in 5 days of trying. Very grateful to have great folks treating you like you’re on the same team. Thank you USPS carriers and managers!”
“Had a last minute print request and while other locations turned me down. Victor in Largo accepted my print job. He was kind and understanding.We were very appreciative.”
“Had a great experience, wife was looking for a new office chair. Jaime offers assistance and insight. He was also very helpful in our purchasing a new laptop and monitor. However the monitor was defective and we returned it the next day and he helped find a comparative one. Thanks Jaime for the help.”
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“The customer service here is always top tier. I also love all of the services offered here so much so as of today, I now have a business mailbox with this location.”