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9AM - 2PM
19215 Frederick Rd, Germantown
Banks
“Friendly and knowledgeable personnel. Very helpful. I had car my financed through them. Sherry Sekyere helped me with all my paperwork. She answered all my questions and made sure I undersood. Told me about options.It was a pleasant experience.”
“I can’t say enough great things about Samantha Arthur. From start to finish—and even beyond—she has been an absolute gem to work with.
Samantha went above and beyond to ensure I fully understood every aspect of my loan. She took the time to break down every detail in a way that was easy to digest, no matter how big or small my question was. Her patience, professionalism, and clarity made a potentially stressful process feel smooth and manageable.
What truly sets Samantha apart is that her customer service didn’t stop the moment we finalized the loan. She has remained a reliable and thoughtful resource for all of my banking and loan-related questions. She’s the kind of person who genuinely cares about your financial well-being, and it shows in every interaction.
She has a way of making you feel at ease, confident, and fully supported in your decisions—something that’s incredibly valuable when dealing with important financial matters.
If you’re looking for someone who will guide you with care, knowledge, and outstanding service, look no further than Samantha Arthur. PNC is lucky to have her, and so was I.”
“I've been a customer for 18 years and I love that Sandy Spring is a true community bank who knows and values their long-term customers. I find the online banking to be very user friendly and they have great options for student banking as well-- much better than the big national banks!”
“I wanted to express my sincere gratitude to Josh Hoffman for his positive attitude and genuine interest in my banking goals, he made the experience truly enjoyable.From the moment I stepped into the branch, Josh was friendly, professional, and incredibly helpful. He answered all of my questions in detail and made the entire process smooth and efficient.Thanks Josh”
“Yesterday I attended this branch to apply to refinance my Auto loan & Lexi was amazing! She was very nice and informative on what i needed to do on my application and she made my stress go away! Thank you Lexi Again :)”
“Definitely give Carlos a promotion he deserves it!!! He gave fantastic service definitely representing the company in a fantastic way if you live in the Germantown area definitely set up a bank account with Truist your money will be save never have any issues ?”
“Had a very positive experience with two bankers today who quickly solved a time sensitive issue with a wire and provided great customer service including waiving some fees for me.”
“Opened and account with Sky Point and had the help of Jamie.and she did not disappoint she helped and explained everything to me despite all my questions. Request her 100%”
“I want to say a big THANK YOU to Shamli and her manager Bryant for their amazing customer service. Even though I didn’t have an appointment, they took the time to listen to all my questions and gave me great advice.
They explained how to protect my transaction from fraud, especially when sending money to a company I don’t know. They shared smart tips like doing a proper company background check, visiting the company in person, talking to real representatives, and checking reviews on different platforms. Their suggestions really helped me feel more confident and safe.
I truly appreciate their support, kindness, and care. This is why I’ve been a happy client for over 10 years, and I always recommend this bank to others. Thank you again, Shamli and Bryant!”
9AM - 2PM
19707 Germantown Rd, Germantown
Banks
“Excellent service from (Angie) helped me with my problem and we verified my problem and she helped me with everything I am super satisfied with her service I recommend this bank and they speak Spanish 10/10”
“Big Shout out to Anjani Pachai- Jaigobin (Angie), She is great banker, Great customer oriented approach, If google have option of 10000 star rating she deserves it, She is helping me in HELOC and lots of other financial wellness she have made me aware. Effective and immediate in response and very great in explaining financial terms, in easy and understandable to person with zero finches background.”
“Just left capital one I just wanted to note that the teller Joseph was awesome he helped double and triple explain things to me I am an autistic adult and unfortunately I was not taught certain skills as an child I truly did appreciate the help”
9AM - 12PM
21006 Frederick Rd, Germantown
Banks
“Friendly staff, excellent customer service. I always feel so welcomed and enjoy visiting this branch. The manager is very understanding and handles situations the best of his abilities, despite of the demanding customers.”
“Update 10.10.2020 - Spoke to Sam on the phone to ask for guidance on how to deposit money into my IRA account because my account doesn't allow Mobil deposit. I already knew that they are different td bank vs ameritrade. She replied "Its our sister company but we have nothing do with those accounts". Again, I stated that I know its not the same but could at least guide me to the right direction. She replied " call them". I asked would you by any chance know their main line since the office is closed and She replied "ugh I can Google it". She was just short, snarky, and probably not the best person to be answering phones. 1 star reduction for attitude.
1st time I came was on a Saturday and nobody greeted or spoke with us for about 32 min. Then we left BUT this time Matt, the store manager, greeted me as soon as I walked in and sent my information to the Frederick location for my specific account. He helped me with my questions and was very nice!! Great save for the team Matt!!”
“I had an amazing experience with the branch manager and his associate yesterday. Their attention to detail and follow-up regarding a concern with my account were like a breath of fresh air. They went above and beyond to resolve my issue the same day and called me later to ensure everything was fixed.”
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“Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service”