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“Excellent experience today with Vinny and Morgan, who handled my phone battery issues and many questions with professionalism and tact. They teamed up to provide outstanding customer service, which was much appreciated.”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Big shout out to dhamel We came into the store initially unsatisfied this guy walked in and brought great energy and completed a cell and under five minutes when we were waiting before for over 30 minutes appreciate this guy attention to the customer”
“This is by far the best Verizon store in the area! I’ve had quite a few visits for new phones, help with phones, etc. and they have been friendly and helpful each time. I was just in yesterday to replace a phone, upgrade a phone, and switch our account from a consumer line to a business line and Lexi was incredible throughout the process, even when we encountered a few hiccups with the system. Changing our account from consumer to business was quite the time consuming task but Lexi was extremely patient and explained the process thoroughly.”
“Merelyn and Miss Nerah was the best! They assisted me with all my needs and even told me about the home Internet that I will be looking into! Thanks for hiring great people !”
“Justin at waugh chapel AT&T was super helpful for our phone upgrades. He helped make suggestions to get the most for our money. He also sent my husband home with the accessories we needed to protect our new phones. Very glad we went to the store instead of trying on our own online. My phone was here in less than 24 hours.”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“I went to the Severna Park Location to get a new phone, switch to TM from V and get a new net router. LONG STORY BUT Christian C. and Brian D. were ABSOLUTELY PHENOMENAL in assisting me with process. Their patience, kindness, professionalism and knowledge were impressive and appreciated more than they know.”
“I came in with my newborn and 1 year old when the store was very busy. The man working alone kept his cool and let customers know there may be a wait. Then they were able to get another employee to come in, Adrianna. She took care of my request for a new phone with ease, a smile, and a great personality. She engaged with my babies, was very personal, and grabbed a selection of cases/screen protectors for me to choose from while I chased my 1 year old around. She had everything done quickly and efficiently. Thank you!!”
“Manager was very helpful and friendly. Did not mind going over the deals and explaining in detail. I wanted to upgrade phone but the deals did not benefit during that time. She suggested I come back at a later date to see if the deal is any better.
I’d recommend this location. It was busy though. I did have to wait for about 20mins.”
“Was very pleased with this shop. The person who works the counter was very nice and knowledgeable. He quickly figured out the on/off button had fallen off my Samsung S10+ phone. He didn't have any in stock (he checked) and quickly ordered 1 for me. Once it arrived, he called me to let me know. When I arrived, he promptly fixed my phone 📱 and phone 📱 case.
The shop doesn't look very impressive and has limited parking (I would guess no more than 6 spaces) BUT, they do good work 👍 👏 at reasonable prices. I'd recommend them if you live in the Glen Burnie area.”
“Peppermint Vodka Birthday shots for Jesus...Yay! And Vanilla (all the flavors stocked) Jim Beam, a nicehuge selection of popular booze for gifting, etc?, always attentive & friendly staff who know their stock for the + years I've patronized this little neighborhood business.Merry Christmas folks. Stay healthy & Be kind?✌ Blessed Be”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Joshua was such an incredible help today. He was super professional, kept me informed, got me a great deal, and had me in and out of the store quickly. Exceptional customer service and very knowledgeable.”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“The service was very professional
and the time needed to correct the complex problems on my account was handled with outstanding customer service and
Expertise.”
“Where i come for electronics all the time Open 2643 Housley Rd11.6 mi0:060:08Frequently praised for being clean, organized, and having helpful staff in the appliance and gaming departments. Provides a large inventory and is generally considered the best-performing Baltimore Ave15.8 mi0:030:06Highly rated for well-organized, stocked inventory, especially for customers looking for laptops and monitors. Features patient and professional staff who are frequently commended for making the shopping experience easy. nearby location, though phone communication can be difficult. ..”
“I can see that Kendall Biak gets plenty of good reviews. Totally justified. After the first visit I am reassured that for any repair / accessories needs it is the first place to go. Kendall knew within seconds which kind of protective case I need and installed it within minutes. She recommended the item which works great and suits my needs. Let me add that my phone is my work tool + I am doing a lot travelling so the protective cover has to be reliable. This small store has a lot of choice of other items, like for example phone attachment for vehicle. I was purchasing before protective cases and other accessories on internet - not anymore. They may be cheaper, but you do not know exactly what you are getting + installing protective screen was not easy. It needs expertise and experience what Kendall displays. Kendall should be the coach for other cellular stores. Please relate this to Kendall - You are great . Thank you - Margaret H.”
“My experience with this Verizon and the manager Nya was ABSOLUTELY EXCEPTIONAL! Nya was by far the most skilled and efficient person I have ever worked with in my 20+ years of being with Verizon wireless. She went above and beyond in every aspect!”
“Demetrius at this location was extremely helpful, Efficient and professional. I was very thankful he was able to resolve my issue of activating a replacement phone quite quickly. Keep up the good work. CW”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“I wanted to share some praise for the hard-working team at this location. What caught my eye immediately was Ty helping an elderly woman with the door- a small gesture that speaks volumes about their culture. Juan handled my transaction purchasing the ultra 3 with total professionalism, making the process completely seamless. After 15 years with T-Mobile, it’s experiences like this that keep me loyal. Exceptional service!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
9:30AM - 9PM
1914 Forest Drive Suite 1B, Annapolis
Mobile Phones
“I've been frequenting this location for many years. It's like the neighborhood go to cell phone spot. They have plenty of in stock items. The best thing about this store is Alma. She's an angel. Trust this place.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“I come into this store alot and they give me the best experience. Professional customer service and best suggestions. Anytime I have an issue they are quick to fix it and quick succession. I recommend this store”
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“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”