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“Came to Verizon of Ellicott City for an issue. The technician was knowledgeable and courteous. He helped with several troubleshooting issues and did not attempt to sell me a replacement phone. I appreciate his kindness and transparency. Great employee (Raghav)”
“Natalie was exceptional! Her customer service skills were top notch. She was patient and kept a calm demeanor even when I became frustrated. Natalie successfully fixed a factory reset on my Google pixel phone even though it took about 45 minutes. Thank you Natalie!”
“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“DAYANNA (T MOBILE EXPERT) WAS VERY HELPFUL, EXPLICIT AND PATIENT IN HELPING ME. I HIGHLY RECOMMEND THIS STORE TO THE COMMUNITY 🎉🎊✌”
“I have always received the best of service from T-Mobile and I'm sure it will continue. Those that help me are always kind, considerate, Pleasant and courteous. Thank You For Preparing your employees for people skills it is a plus...”
“I switch from T mobile too boost and Sara help me to make the process very fast and easy she has great costumer service and boost mobile prices are way better than T-Mobile”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I am so pleased with Andrew. His service was over the top. He was very patient was my mother who is almost 80 years old. Four star's and a rise for this young man. We appreciate you Andrew 🤩”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“I love T Mobile. The techs at every location are highly competent and knowledgeable. Especially good is their 5G to the home… no more waiting for the cable guy for the install, and if there is a problem you don’t get served by a robot or shunted to Pakistan.”
“Great store, came in and got service. Tmobile is changing and sometimes we as customers have to adapt to the new rules, I really didn’t like taking a selfie but I got a great deal on an iPad and a watch and a phone !!! Definitely will be coming back!! And Tmobile customer service on the phone is trash, because they don’t barely speak English, but come in store instead, will definitely be back!”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“This is one of the best Verizon stores that I have visited. They have kiosk to check in and let you know how many people are in front of you. Mariah handled my transaction very well. She was able to complete a return and answer other questions that I had about bundle deals that they are running. Even after I left, she was very responsive and professional. Experiences such as this one, makes me happy to be a Verizon customer. Nice work Mariah!”
“The T-Mobile manager and staff at this store are exceptionally knowledgeable, helpful and friendly. They assisted me with upgrading to a nee phone by exploring the best option for me and explaining everything in terms I could easily understand. They were extremely friendly and patient and worked together well. I enjoyed and appreciated my visit and love my new phone. The customer service there is top notch.”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
“The absolute best customer service hands down will go out of their way to see that you are satisfied and a happy customer your met with smiles and can do attitudes”
“Jauan was so helpful. I had been an ATT customer for over a decade and he helped me change over to TMobile. He was patient, knowledgeable, and made a stressful day a lot better. Highly recommend!”
“Go see Jason! Go see Jason! Went in to get my new middle schooler a phone upgrade with LTE pixel watch. Walked in on a Tuesday afternoon, I didn't have everything I needed, when I came back Wednesday he had EVERYTHING we talked about prepped and ready for when I said I would be back. After the care and time he spent with me we upgraded 2 phone lines two pixel 11s with new pixel 5 watches for wife and I, we added 2 LTE watches (daughter and M-Inlaw). Was expecting a 4 digit bill, ended up spending with less then dinner for 4 at decent restaurant.
I've used this store multiple times. Walk in with a clue about what you want and they will get you taken care of!
Please forgive him for being an Apple Guy. Jason is great!”
“my experience is at the place were excellent. I have no problems with customer relations. The problems that I am having has to do a lot of times with my service itself often times I receive buffing on my service more than once, but often that needs to be corrected and I repeatedly tried to do that. Haven’t been so successful with it yet. Customer service is great.”
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“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”