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“Came to Verizon of Ellicott City for an issue. The technician was knowledgeable and courteous. He helped with several troubleshooting issues and did not attempt to sell me a replacement phone. I appreciate his kindness and transparency. Great employee (Raghav)”
“Boram was wonderful! I wasn't having the best of days when I went into the store. His kindness and intuitive nature distracted me and helped me pop right out of my gloomy mood. I had a great experience because of him!”
“Don did an amazing job helping me set up a new phone! Super quick and easy! He helped explore phone options thats would work for me and answer any questions i had!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“Divine went above and beyond to help me with my phone transfer and the entire process. The best customer service and assistance I have had in a while. Truly, thank you.”
10:30AM - 9:30PM
1592 Annapolis Rd, Odenton
Mobile Phone Accessories
“Came here to get a vape a week ago, forgot to leave a review but the dude behind the counter was really cool and explained the pricing without up-selling me. Highly recommend this place.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“Excellent service. Very professional and highly skilled at resolving issues and questions quickly. Kenneth is a very kind and respectful agent, making for a quality Cricket experience.”
“I answered wrong on the first question. I was and still am very satisfied with Yeabu's service. And I believe that she is a benefit to that store she was very knowledgeable, helpful and patient while helping me navigate the issues pertaining to my situation. And made it a less burdensome experience.”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“I can see that Kendall Biak gets plenty of good reviews. Totally justified. After the first visit I am reassured that for any repair / accessories needs it is the first place to go. Kendall knew within seconds which kind of protective case I need and installed it within minutes. She recommended the item which works great and suits my needs. Let me add that my phone is my work tool + I am doing a lot travelling so the protective cover has to be reliable. This small store has a lot of choice of other items, like for example phone attachment for vehicle. I was purchasing before protective cases and other accessories on internet - not anymore. They may be cheaper, but you do not know exactly what you are getting + installing protective screen was not easy. It needs expertise and experience what Kendall displays. Kendall should be the coach for other cellular stores. Please relate this to Kendall - You are great . Thank you - Margaret H.”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“Great customer service! I went in to switch my phone number to a different device and was greeted by Rebeca, a very knowledgeable, skilled, and friendly sales clerk. Good customer service is hard to find these days, and she is definitely outstanding.”
“Mr. Jake Darling provided me A+ customer service. He greeted my husband and I the moment we walked into the store. He was very pleasant, and knowledgeable of his job. He is an outstanding and valuable employee with Verizon.”
“Chris and John were absolutely fantastic! They were friendly, knowledgeable, and incredibly helpful throughout the entire process. What is usually a stressful experience was smooth and easy thanks to their patience and professionalism. They went above and beyond to make sure everything was taken care of. Excellent customer service! I highly recommend working with them, and choosing this AT&T location for assistance.”
“Today I met Dimitric. He was awesome!!!
My mom needed her phone on the accessibility mode and wanted password off and wanted the speaker function. He was able to complete everything and explain it and was the friendliest representative I’ve probably ever run across.
There was no sale involved. He was so helpful and I so appreciate him getting my mom’s phone exactly how she wants it and more importantly needs it ?!!! He was so friendly, fast, helpful, etc. I had to come here and tell hopefully his manager and everyone.”
“Absolutely the best representatives! Every time I go there I get the best help and support. Very knowledgeable, very patient with all my questions, professional, and polite. I go out of my way to travel to this store from Catonsville, Maryland.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“Best service in a long time. Walked in Ms. Joss took good care of me w/upgrade. She was very calm and patient and knew everything accordingly to my answered questions. All the staff was so nice. I would recommend to this site again. Thank you”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“I want to give a huge thank you to Micha for helping me solve my problem. After 7 years with T-Mobile, I had pretty much decided to cancel my service because of two terrible phone support experiences — over an hour on the line each time, with no one truly trying to help. On the last call, they even told me Apple was to blame for my issues.
Micha went step by step with me and was essential in getting everything resolved — she even ran the troubleshooting herself right there in the store. Thanks to her, we got it all fixed quickly and efficiently. I left extremely happy with the service.
For any future issue or recommendation, this is the store I’ll always be talking about. Thank you, Micha Black!”
“Glen at this location did an excellent job at resolving some frustrations with my Internet service, helped get me to the right techs, and ensured my issue was taken care of fully before I departed. Thanks Glen!”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Top notch customer service. As some who lost their phone, it makes life tough to deal with due to reviving login pins.
I feel extremely fortunate to have met Mamudu as he was extremely helpful, patient and caring for getting me back up and running. I will be referring many friends to them for sure”
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“Jaime provided great customer service! My dad came in frustrated, Jaime was patient and very helpful! My dad left with a smile. The phone my dad wanted was available and the promotions are unbeatable! Jaime helped my dad transfer all of the information needed from his old phone. Thank you Jaime!”