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“Jian, the store manager, is fantastic. I've had several great experiences in the past, from the Waugh Chapel store to now the Severna Park store. I tell everyone I know what a great job she does.”
“They were very helpful to me here when I needed my e-sim replaced. I didn’t realized they closed at 8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. It was great service.”
“Went to the store today because Xfinity main call line was useless when trying to get my new modem hooked up. We went to this Xfinity location and spoke with Henry who immediately let us know our router was not compatible with our upgraded wifi which no one on the main line let us know. We then went on to get an Xfinity router and Henry worked diligently and happily helped us set this up even once the store closed. I absolutely appreciate everyone at this Xfinity especially Henry who solved my problem in 5 minutes that Xfinity 's main line couldn't solve in 6 phone calls. Thank you Henry!!!”
“Torian worked with me over 2 days and I must say, he has given me the absolute best service at TMobile. So patient, so informative, and willing to help any way that he could to fix/transfer data from my phone.
Thank you so much Torian.”
“We came in to activate my new iphone 15 pro because we were having some problems with doing it at apple and needed some assistance from Verizon directly. Dylan was more than happy to help us and did an amazing job assisting us through the process. Will definitely come back here! If you need help with anything, ask for Dylan he’s great!!”
“Great service, I was helped by Kennard. He was professional, polite and very knowledgeable. He knew exactly what we wanted and was kind and helpful all throughout our time there. Would definitely recommend him and the store.”
“We just went there to resolve a misunderstand. Yesterday, we went to add 3 lines and something got mixed up with the info. We went back today and Rodney help us. He was very nice and explained and answer all my questions. We solve the problem and left we what we were looking for.”
“Samad was the absolute best - sorry if I messed up the spelling of your name but my husband said you were the most helpful rep he’s worked with in awhile. You were able to answer his question, resolve his issue, and help him with better plan options. Thank you so much!”
“Two different days with two different customer service. Went in to Tmobile on Sunday, 4/21/24; though they were almost closing, I did not get welcomed. And what they told me could not be done I was able to do today. Thanks to Jonathan and Naziah. These two employees are the most customer friendly, and most knowledgeable I have ever met. Though Naziah was hungry and needed a break, she stood with me all the time. I had to keep telling her to go eat while transferring information one phone to the other. Please make sure you keep these two employees. They are rare comodities. It was a joy being at Tmobile today.”
“Super friendly welcome, they even opened the door for us 8 minutes BEFORE the official opening time!The service we got was respectful, courteous, and remarkably efficient, going so far as checking whether any better promos were available.The store is super clean and well sticked with every device anyone might want from T-Mobile.ABSOLUTELY FANTASTIC, THANK YOU ??”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“The people in this place are super friendly, they make you feel like you are in your living room. I was able to see and hear while waiting for my daughter to change her cell phone to the young man (Dejon) who was so friendly to her, helping her with everything she needed. But I could also see that the other people were very kind to the people they served. I loved coming here. I will return with pleasure.”
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“Have required a number of service calls over time. All have resulted in positive results. Cable internet is highly reliable as has been cable service. Customer for 20 years. Rates have been very reasonable when compared and I have hookups for 2 cable companies and other options.”