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“Jocelyn M.
Was the BEST Boost Mobil consultant ever!! She's really familiar with the Boost Mobil phone issues and really fast,kind and polite, i'll definitely refer people to her!.
Great customer service 5 ⭐️”
“Great idea having a store where you can replace your screen protector after making the expensive purchase for only $10. And this includes my phone case as well. It’s done instantly unheard of”
10AM - 7:30PM
2102 Veirs Mill Rd, Rockville
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“I would like to sincerely recognize Wilbur at the Cricket store for providing truly exceptional customer service. He went above and beyond to help me successfully port my number from Boost Mobile, a process that turned out to be far more complicated than expected. We worked through this for nearly five days, and throughout the entire experience, Wilbur remained patient, persistent, and fully committed to resolving the issue.
He even went as far as allowing me to leave my phone with him while he personally contacted customer service multiple times to obtain the necessary code and ensure everything was properly handled. His dedication and willingness to take ownership of the situation made all the difference. I had been trying to complete this port since Sunday, and by Friday, thanks to Wilbur’s determination, everything was finally resolved.
Wilbur exemplifies what outstanding customer service should look like. If more businesses had employees with his level of professionalism, care, and commitment, they would undoubtedly thrive. Thank you, Wilbur, for going the extra mile and for making a frustrating process a positive experience. Your effort is truly appreciated.”
“Very friendly and professional. Had miserable experience at AT&T at shady grove office, found this location on google maps by its rating - have to say the crew is the best - quick, friendly, professional!”
“I called Lee and told him about my broken iPad and Phone screens. He took them the same day and repaired in under 2 hours! Just like brand new and it was affordable!”
“Great customer service! Kelvin, Francisco, and Carlos were great! Super friendly and helpful to me and my family! They helped me save money and my experiences were stress-free and super quick!”
“Super chill spot. The staff was really friendly and helped me find exactly what I need. Quick service, great prices, and good vibes around. Definitely coming back. Thank you Jesus.”
“Hands down the best experience I’ve ever had at Verizon (or any phone store). Jason was the guy who helped me and he was everything you need in customer service: looking out for what you want/need, not trying to overcomplicate things, and giving clear explanations about cost and what to expect. I’d briefly talked to another Verizon employee at a different store about a promotion I was seeing on my Verizon app that allowed me to keep my plan, trade in my phone and pay a really low monthly amount. That person immediately dismissed it and dismissed that I could get any trade in value for my phone because of a retired plan I was on. Jason quickly confirmed I was not only eligible but that the other person was mistakenly thinking of the national offer and not my actual account’s offers. Such an easy process and it made me that much more willing to jump on the opportunity. Thank you Jason!”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“I bought a Samsung s10 at a good price and the best thing was they helped me transfer all my information, super good service, thank you Karen for the good service”
“Genuine good people who don't scam or do anything dishonest, they work honestly. I took my phone, which had charging issues, and they found that it was simply dust covering the charging port.”
“Came in before they closed because me and wife needed to fix a problem with a phone, Carlos and the lady in the store with him were very helpful and helped make our situation so much better!! They had such great customer service!”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“Great customer service. Hands down the best ATT in the area. I forgot the name of the manager , starts with a Y , I think it was Yabun ( sorry if I got it wrong). He was great , highly recommend this ATT.”
“It took a week, but they were able to repair my 7 year old grandson’s dead Nintendo Switch for only $30. He wanted me to drive him back to the store to give them a tip with his own money.”
“it’s been very helpful seeing how dedicated Brandon is on helping me upgrade my phone. He takes the time to help me understand the different plans, promotions, and store products. He’s patient & genuinely cares about giving honest guidance instead of just making a quick sale. His kind of integrity makes a big difference in sales.”
“Stopped at ATT store. Greeted by Shah. It wasn't that busy and Shah solved my problem but he also spent extra time trying to help me lower my bill from ATT. He also gave me information on a portable internet devise. He Provided excellent customer service. Explained his answers so I didn't have to asked the same question. It was the best experience I have had at an ATT store.”
“They were great! Phone got wet and I needed a new one ASAP. They were so fast to set up a replacement and get it transfered and was done in 20 minutes. Thanks dudes”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
“Javier was very patient and helped me set up new phone when I accidentally damaged my old phone and needed to urgently get a new phone. A big thank you to Javier.”
“I have been an AT&T customer for many years. I had a new IPhone 17 mailed to me. I could not get it to sync with my Apple Watch. I took it into the AT&T store on Rockville Pike and was lucky enough to have Charley Novoa wait on me. He immediately rest assured me that he could solve the problem in no time at all. Sure enough a few minutes later problem solved. Charley was fast, nice, polite and couldn’t have been more helpful. If you go to this AT&T store I strongly recommend you see Charley for all your phone needs. Thank you Charley. Terri”
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“Boost is among the best network providers for me. I have another network provider but in some areas, I will not have service from that network whilst my boost works. They staff are amazing, smiling faces and very helpful”