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“Upgraded my phone at this location and honestly, if I could give 10 stars I would. The moment I walked in, I was greeted by Andy who was very attentive and helpful. No complaints.”
“Zagg is a very dope place love the customer service and the products are very high quality.
I can truly say I was skeptical about the original deal when I bought a screen protector and the replacement always be $12 after. They have kept their word and the service is very fast.”
“Great idea having a store where you can replace your screen protector after making the expensive purchase for only $10. And this includes my phone case as well. It’s done instantly unheard of”
“I drove off with my phone on top of my car, which ended up launching it into Rhode Island ave where it likely got run over by a car. Thanks to my otterbox and the team here, it was a straight forward screen replacement without the sticker shock I expected! The team was friendly and fast. Would definitely use their services again (but praying I won’t need to)”
“Very friendly and professional. Had miserable experience at AT&T at shady grove office, found this location on google maps by its rating - have to say the crew is the best - quick, friendly, professional!”
10AM - 7:30PM
2102 Veirs Mill Rd, Rockville
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“I would like to sincerely recognize Wilbur at the Cricket store for providing truly exceptional customer service. He went above and beyond to help me successfully port my number from Boost Mobile, a process that turned out to be far more complicated than expected. We worked through this for nearly five days, and throughout the entire experience, Wilbur remained patient, persistent, and fully committed to resolving the issue.
He even went as far as allowing me to leave my phone with him while he personally contacted customer service multiple times to obtain the necessary code and ensure everything was properly handled. His dedication and willingness to take ownership of the situation made all the difference. I had been trying to complete this port since Sunday, and by Friday, thanks to Wilbur’s determination, everything was finally resolved.
Wilbur exemplifies what outstanding customer service should look like. If more businesses had employees with his level of professionalism, care, and commitment, they would undoubtedly thrive. Thank you, Wilbur, for going the extra mile and for making a frustrating process a positive experience. Your effort is truly appreciated.”
“Hands down the best experience I’ve ever had at Verizon (or any phone store). Jason was the guy who helped me and he was everything you need in customer service: looking out for what you want/need, not trying to overcomplicate things, and giving clear explanations about cost and what to expect. I’d briefly talked to another Verizon employee at a different store about a promotion I was seeing on my Verizon app that allowed me to keep my plan, trade in my phone and pay a really low monthly amount. That person immediately dismissed it and dismissed that I could get any trade in value for my phone because of a retired plan I was on. Jason quickly confirmed I was not only eligible but that the other person was mistakenly thinking of the national offer and not my actual account’s offers. Such an easy process and it made me that much more willing to jump on the opportunity. Thank you Jason!”
“Super chill spot. The staff was really friendly and helped me find exactly what I need. Quick service, great prices, and good vibes around. Definitely coming back. Thank you Jesus.”
“Boost is among the best network providers for me. I have another network provider but in some areas, I will not have service from that network whilst my boost works. They staff are amazing, smiling faces and very helpful”
“I highly recommend AT&T internet service.The staff was really helpful, providing valuable advice on an Apple Watch purchase and guiding us to a teacher based discount. The service we got was really great.?✨”
“Jocelyn M.
Was the BEST Boost Mobil consultant ever!! She's really familiar with the Boost Mobil phone issues and really fast,kind and polite, i'll definitely refer people to her!.
Great customer service 5 ⭐️”
“I recently brought my Samsun A12 for replacement of a cracked screen and received fast, professional service at a reasonable price - and they kindly added a screen protector with the repair. There are several phone repair businesses in the mall, but I recommend this team.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“Maria was so helpful in helping me pick out a phone and helping me set up the phone she was really patient with me with putting all my information in the the new phone really great customer service.”
“Spent 2 1/2 hour with very patient Milton who got us out of a tricky situation - thankful for his help and the support of his manager Michael who worked together to resolve an issue that didn’t seem possible to resolve. Very impressed with how they balanced their workload and managed priorities to take care of us.”
“I bought a Samsung s10 at a good price and the best thing was they helped me transfer all my information, super good service, thank you Karen for the good service”
“Great customer service. Hands down the best ATT in the area. I forgot the name of the manager , starts with a Y , I think it was Yabun ( sorry if I got it wrong). He was great , highly recommend this ATT.”
“Came in before they closed because me and wife needed to fix a problem with a phone, Carlos and the lady in the store with him were very helpful and helped make our situation so much better!! They had such great customer service!”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“Reliable place. I went for the first time last Sunday and they really helped me out a ton. Was overall an excellent experience, very quick and great customer service.”
“Jahayra was extremely helpful and made a very stressful situation with my phone easy to take care of. She was informative, attentive and friendly. She provided me with great service!”
“it’s been very helpful seeing how dedicated Brandon is on helping me upgrade my phone. He takes the time to help me understand the different plans, promotions, and store products. He’s patient & genuinely cares about giving honest guidance instead of just making a quick sale. His kind of integrity makes a big difference in sales.”
“My phone screen was broken today and I made a call to them and the gentleman very nicely answering all my questions and let me know how much will it cost to repair it all. I came right after I call and it only take him less than 20 mins to repair my screen and battery. Very efficient and awesome guy working! ?”
“Tio took the time to assist me and my husband set up our phones, computers, tablets - everything! Service like this truly makes me proud to call myself a Verizon customer! He deserves a raise he is truly amazing!”
“Thanks to Hassan, he is a great, honest and kind person. More than that, he is a friend. I'm pretty sure that he has knowledge about cellphone and all other devices, his place looks great.”
“Javier was very patient and helped me set up new phone when I accidentally damaged my old phone and needed to urgently get a new phone. A big thank you to Javier.”
“I went into this store on Monday February 9, 2026 and the Representative Nelson helped me out a lot. He was kind, pleasant, very very helpful. He took care of me right away and got the job done. Need more people in Customer Service like him. Great Job Nelson.”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
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“Great customer service! Kelvin, Francisco, and Carlos were great! Super friendly and helpful to me and my family! They helped me save money and my experiences were stress-free and super quick!”