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“Thank you, Donna, for providing the information that I needed to assure that my shipment would be trackable and reach the recipient. This location is so convenient--right in the parking lot--that I came back the following week to bring flowers. I hope that the owner will provide a fan and seating for customers as it is hot with the windows closed. TIP: Use the DHL website to check if there is an outlet near the destination website. A customer came in while I was there and we were all trying to help him find a shippable destination in Haiti. I learned that shipping is like a puzzle and has several pieces that need to fit together.”
“Excellent experience working with Marquez at the DHL location in Gaithersburg. His professionalism was outstanding. He knows his job inside and out. Made every customer feel appreciated and valued”
8:30AM - 5:30PM
2381 Lewis Ave, Rockville
Shipping Centers
“The business has a really great experience moving about 150 cartons of books from Virginia to the book warehouse in Pennsylvania. Timely responses from Roy and the movers were real gentlemen. Did a great job and never complained. The delivery was made on time. Highly recommend!”
“Have to give the best rating since Thomas and Nita, always got me when I come in. They're precise, swift and charismatic. I always appreciate their service.”
“Excellent service! Went there a couple of times in the past few weeks to get documents notarized. They have multiple notaries on site from 9 am through 6 pm (save for lunch break), which is rare. Costs $5 per signature.
Prompt, professional, and no fuss involved. Highly recommended!”
“Faith goes above and beyond to help me and other customers. She displays patience and professionalism whenever she assists anyone. I am always grateful for her help.”
8:30AM - 7:30PM
509 Quince Orchard Rd, Gaithersburg
Shipping Centers
“The UPS Store in London turned my “how on earth do I ship electronics to NYC?” panic into a smooth, smile-filled experience. The staff were super friendly and helpful—though I’ll admit their charming British accents briefly made me wonder if I was in a high-end period drama about parcel delivery. They handled my shipment like it was the crown jewels, packing everything securely and walking me through the process with patience (and tea-worthy politeness). Prices were fair, service was quick, and I left grinning. If you ever need to ship something overseas from London, these folks will treat your package—and you—right. Brilliant!”
“Can’t say enough about the staff here. Always incredibly pleasant, very efficient, and even willing to help me unload boxes from my vehicle. The kind of place that makes it a pleasure to have to mail something.”
“The staff here are courteous and friendly. They've been very helpful, even while managing several customers at a time. I appreciate their customer service and patience. It is wonderful to have such a great small, family-owned business within walking distance.”
8:30AM - 7PM
12154 Darnestown Rd, Gaithersburg
Shipping Centers
“Excellent experience here. The counter sales clerk was on point, quickly taped the package and processed my return to Amazon within minutes.
Store is very organized and clean.
5/5”
“Love this place it’s conveniently close and people are so welcoming. I go there to return my online purchases (very often) no need to pack the items they’ll do it for you, Junior is so kind he is always there to help!”
“I never thought I'd write a review of a UPS Store but here we are. The service in the L Street store is always outstanding: quick, friendly and helpful. Shipping items can be a bit of a pain but the team in this store always takes of everything, from packing to getting you the best shipping rates for your needs. And everyone is friendly, funny, and helpful without ever being solicitous or scripted. Just genuine great service.”
“The nicest UPS store I've ever been to. I needed to get something notarized and mailed and the gentleman there was kind and helpful. The whole staff was nice actually!”
“I have been here countless times and never met an unfriendly employee. Very helpful, the line can get a bit long but they are always staffed well from what I can tell and get through it pretty quickly.
May I suggest having a dedicated individual for printing services and one for shipping services? Not sure if corporate allows it but it would perhaps streamline things for everyone.”
“They’re the best. Went to two ups and 1 usps they were slow not nice and helpful. David is the best. He works fast and respectful. Overall professional. Thank you”
8:30AM - 6:30PM
3220 N St NW, Washington
Shipping Centers
“The people here are so nice! It’s my neighborhood UPS store and it’s always a pleasure going in. I’m there pretty often with returns and they always offer to help - try to make everything quick and easy.”
“I went to this particular UPS store on Monday and encountered 2 employees, Spencer and Zaheer! They were so knowledgeable, helpful, respectful and friendly. I had a lovely experience and have decided to use this particular UPS store over the one that is closest to my home. I hope that these 2 young men will be at work when I need to use their services!”
“I use this location pretty often. Leonard helped with last minute shipments I needed to get out on a Friday for arrival on Saturday back in September. Most of the shipments made it, 2 were delayed (no fault of the store). The store team helped me sort out a partial refund.”
“Had to pick up some Amazon packages and thought I'd gotten everything, one of the employees ran me down like half a block away outside on one of the hottest days of the year to make sure I got another package. Way above and beyond expectations.”
“I visited this store on Friday, walked in, waited in line, waited for the associates to help me…no one was paying attention… Mike walked out, called me down, and took care of everything I needed so fast. Greatful to Mike for his outstanding customer service!!”
“I came in for fingerprinting and also had another task to return my price through FedEx. They were very efficient and very helpful. It’s a personal shop here in McLean.”
“This place is awesome. Friendly and helpful. Will take your package and make sure you get the best rate for shipping. Nice store, lots of variety. If you're shipping for Christmas, they even have a deadline schedule you can take with you. Kudos to a great owner and staff.”
“They take care of all your printing and shipping needs. Yorky is amazing Retail Associate. Yorky has Wonderful people skills with the knowledge to solve your printing and shipping needs. Yorky is an asset to the location and FedEx! Please find way to promote this young person to manager and beyond. Yorky has a bright future.”
“While this is a smaller UPS store, they have the basic services we need, decent parking, short wait times, and very good service, especially Matthew who invested time to make sure our needs were met and experience was good.”
“Store employ was helpful. He kindly pointed of my mistake of thinking package had shipping label for UPS but it was USPS. This store was nice and easy to ship out from.”
“I had an amazing experience at this location and they were super helpful specially Juno he was such a nice guy and very helpful, super kind and patient. He had experience with everything. He made everything so smooth and easy with a smile . I highly recommend this place. My husband and I were happy and satisfied and I was impressed . Thank you so much for helping me fishing my paperwork and got everything done. I appreciate it.”
“The Parcel ETC in Hillandale has been a blessing to me. I have been coming there for years. The gentleman that runs it always so pleasant and always greets you with a smile. I tell all my friends and family to go there. Many many Thanks!!!”
“I visited the M St. location for the first time today -- wow! The friendly clerk took my package, walked me through printing my drop-off receipt, and wished me a blessed day. I was in the store maybe two minutes. Thank you for an easy, pleasant experience.”
“This place is so convenient for me and my family. They make many services quick and easy, always with a smile. I'm lucky I can walk over from my home office, but I think it's worth a drive.”
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“This place is really a good place and great service. I can compare with the store at Potomac Village ups store which they are rude and not polite at all.
Nick is a good person, he cares and help and gives the customer a quality service.
High recommended!!!!”