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10:30AM - 9PM
1592 Annapolis Rd, Odenton
Mobile Phone Accessories
“Wanted to upgrade phones and Dimetric Devy was an immense help! He helped us through the trade in and when our kids’ Gizmo watches wouldn’t work right he spent a lot of time troubleshooting with Verizon our behalf. Give this man a raise! He’s awesome!”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“I want to send a shout out to Joshua and Hunter for doing a wonderful repair job on my Samsung Galaxy s22 ultra made it look brand new just like the day I bought it”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Worked with Brandon, extremely helpful. Came in for a new phone, he worked with me to ascertain battery deficiency and kept my current phone. Rather than simply shove an upsell on me he assisted for the best outcome of the customer.
Excellent service”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
“Will was very pleasant, he was very knowledgeable with products and services provided. Good customer service and he acknowledge every client as they entered the store with smile. I would recommend verizon to family and friends.”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“Cameron was very knowledgeable and professional. I am new to doing everything on your phone. He was patient with me showing me what my phone can do. I was amazed, his integrity and personal commitment to excellence showed. Thank you so much Cameron for making my experience with your company so much better than any T-Mobile experience that I've had with them in 15 years of interaction. You should be rewarded not every person in customer service has your outstanding ability to make a great impression.”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“Rico was my service Rep. Rico is the epitome of professional and excellent customer service. Nice, curteous, knowledgeable, helpful, and displayed patience and integrity. He was easy to communicate with. Because of his excellent service, I not only purchased the product that I came to purchase but also purchased 2 additional products.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“Best Verizon store in the area. Shaun was incredibly helpful, personable, and patient with all our questions. He made the process smooth, saved us money, and treated us with genuine respect. Highly recommend!”
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“It’s rare to find someone who truly prioritizes customer satisfaction the way this agent did. Their friendly attitude and clear communication made the whole process smooth and stress-free. I highly recommend this AT&T location and especially this sales agent Nia, if you’re looking for top-tier service!”
“Divine and Kyle both went way above expectations, when it came to our experience. They were both very professional, friendly and helpful. We've been with AT&T for probably 15 years and this was the best experience we've had in purchasing and upgrading.”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“I went into cricket on Ordance Rd in Glen Burnie MD and The worker by the name of Robin was so nice and very kind for helping me and my husband out with our phone/Service Thank you so very much Robin, there were things we did not understand and you were so very helpful, the way you were so caring and smiling, I know if we need help you would not mind Thank you again, you have a great employee”
“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”
“Top notch customer service. As some who lost their phone, it makes life tough to deal with due to reviving login pins.
I feel extremely fortunate to have met Mamudu as he was extremely helpful, patient and caring for getting me back up and running. I will be referring many friends to them for sure”
“Thomas the store manager was most definitely the best phone buying experience I've had in a very long time. Helped me understand every single offer Verizon had for me and was unbelievably patient when describing them. Helped me realize if I waited 2 days Verizon would offer me better deals and didn't try to force me to buy that day over making an informed decision and buying from them just a few days later. Genuinely not a salesman just another man trying to help everyone get the best prices and deals possible!”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Boost Mobile is the best mobile company I have ever used Very friendly staff and fair on prices for phones. Staff really goes above and beyond for a customers. I highly recommend them and I have been with them several years now. Same monthly payments. Never goes up.”
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“They have a wide selection and their prices are the best in the area. They have such kind staff willing to help me get all I need. It's also very clean which is nice.”