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“On Friday afternoon, UPS patched me through to Jason’s number by accident. I live in New Orleans. He had no reason to be helpful to me whatsoever, but he patiently offered to look into my tracking issues where an Access Point had refused my package and gave me advice how to solve the problem. It almost brought me to tears how kind and patient he was, especially given that he was not poised to benefit from this interaction. That kind of service is particularly rare in this day and age, and it won’t be forgotten. Clarksville customers: you’re lucky to have a businessperson like this in your town. Thank you, Jason, for going over and beyond.”
“This location is fantastic always excellent service whenever I visit this location. Everyone is always friendly and there is never a long wait line. Excellent keep up the good work guys”
“Robert & Kayla are outstanding employees. I am opening my own business and depend on them assisting with my marketing and shipping. Frequently I walk in with multiple returns. Robert always understands what I’m trying to accomplish and quickly executes the process efficiently with the an encouraging attitude. Today I had a massive return and I arrived disorganized and confused with how Amazon had grouped my items. Robert got straight to work organizing to efficiently and accurately prepare everything for shipping. I couldn’t have done it without him. Kayla designed my marketing road signs & even worked on her day off for a revision. I also created a pamphlet for marketing. When I brought it for printing I had not properly formatted the material. Robert worked very hard helping us fit our text into the templet. Robert even looked at what we had done and made important suggestions to help us meet our goal. Both Robert & Kayla touched base with us during our sign and pamphlet creation to ensure all our needs were met & our products were outstanding. I will never use online sites for mass production even if the rate is better because Robert is my point person and with him I know I’m in good hands. Kayla had heard my concern that I mentioned to my business partner about visibility of signs in the evening drive time. When I walked in the store to pick up pamphlets, she was there with suggested solutions. Even when not at work, Kayla is still working hard for ups costumers. Her desire to achieve success is evident throughout the process. Both are outstanding employees. I’ve had years working with Robert for our family shipping needs & now I don’t know what I’d do without him in my business needs. He never shows any frustration. I see him interact with many costumers who brought their stress into the store. Robert makes everyone feel heard and valued. He goes the extra mile in every situation maintains professionalism & bring positive energy into every situation.”
1 - 5:30PM
1 Research Ct #450, Rockville
Mailbox Centers
“I've had a great experience working with Intelligent Office Rockville.
The team has been professional, responsive, and incredibly helpful, especially while hosting webinars and business meetings. The meeting space is clean and well-maintained, and the staff goes out of their way to make sure everything runs smoothly.
I especially appreciate the level of customer service and attention to detail they provide. It's clear they genuinely care about their clients' success.
I would highly recommend Intelligent Office Rockville to any business owner, entrepreneur, or professional looking for office space, meeting rooms, or administrative support.
Special thanks to Leslie and Kaitlyn!!!”
“Representatives went above and beyond that, in order to custom package my delicate item for delivery. They even stayed a little beyond closing to secure the package. Even the pickup driver was more than gracious and waited. #UPSBELPRE! They EACH deserve a raise. Will return there again and again and again….!!!”
“It's a nice locally owned place to drop off a return package. They have 2 parking spaces marked reserved for customers of this store just outside the entrance (in this photo), plus they validate parking in the garage that's attached. My big question before coming here was about the parking situation so answering it here for others!”
“I was so pleased with the excellent customer service here. My family went there to get our passports. Michael and Z were so helpful. Michael walked us through every step of the process and what to expect, answering the many questions we had. We found him to be very thorough and knowledgeable. Best experience I have ever had in using postal services.”
8:30AM - 7PM
451 Hungerford Drive Suite 119, Rockville
Mailbox Centers
“Very good and convenient. I use this UPS store for drop offs when I am in the area. They have a self service kiosk which makes it easy as you can skip the line and scan packages in for a receipt yourself. Staff always seem friendly and polite.”
“Quick and professional. Love that it’s conveniently located in my neighborhood, the store is always well staffed, the line is short and they are very easy and efficient. Top for returns, way better than Staples.”
“The woman at the front desk working 6:30pm on Wednesday was truly amazing! I was sending out four gifts for today air and she held the UPS driver until she could finish processing my gifts and I really appreciated that and she was very nice”
“I have been coming to this UPS store for a while so the positive review is overdue! Lovely, well-informed, and helpful customer service. From notary services to passport photographs to regular mail to Amazon returns, this is an ‘everything’ store. Most recently I was helped by Shrutika who took passport photos. Overall a great experience!”
“I had to simply drop off a package for delivery so didn't need extensive services. The gentleman behind the counter was patient and efficient with three different customers all at once (the other two had far more complicated packages to ship)!”
“I went to this location and received fast, excellent, friendly notary public and shipping services, even though there were many other customers in and out during that mid-afternoon time, Don't believe the bad reviews. They are highly recommended!”
“UPS consistently delivers exceptional service with timely and secure shipments. Their tracking system is reliable, and their drivers are always professional and courteous. With outstanding customer support UPS sets the gold standard for shipping excellence.”
“I would take these negative reviews with a grain of salt. Potomac has become full of rude and 'entitled' people. I use this store for shipping packages a lot and have always found the staff (owners) friendly, helpful, and willing to take the time to provide shipping options.”
“The proprietor had a very busy store with one particularly complicated customer mailing lots of boxes overseas, and he handled it with grace and patience and politeness”
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“I have to drop off packages for my job quite frequently and the staff at this location is always so friendly not only to me, but to the other customers in the store. I have seen several instances where customers are not always being the most polite and the staff handles it with grace and kindness.”