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“Most of the time I have no idea what I’m doing, but the staff there are ready to help at all time. Great suggestions and saved a lot of my time going back and forth for parts etc. highly recommended!”
“Great customer service!!! I needed a 25 ft roll of a specific type of wire fencing, but was unable to find it at Home Depot, Lowe’s or Amazon. Park Hardware was the only place that could get it for me. I went to Park Hardware on a Tuesday to order it and I picked it up at the store Friday morning just 3 days later. Chris is the gentleman who helped me and he was fantastic. He even provided a much appreciated military discount.”
“Standard trip to HFT. Found the small hand tools I was looking for rather quickly. Scissors, caliper, utility storage bag, AAA batteries. With coupons & tax right around $10. Thanks Harbor Freight Tools!!”
“Just purchased an EGO electric riding mower from Cape Ace. Great service. They put it together and delivered to my home! The mower is the gray one which is close to the profile of my old mower, compact. It has a steering wheel that is very responsive turning tight curves. The power is impressive as well as being quiet. The only thing different ( besides not needing gas, oil changes, etc.) is that the blade will not operate in reverse. You need to line up going forward for blade cutting. Not a problem. It drives like a kiddie car. The charger is easy to use with a standard 110 outlet. The cord is long enough. Nice compartment for your phone or other things. Cup holder. Adjustable seat. Percentage of battery power on the dash. Nice mower! Check it out.”
“I went to Park hardware today and no one greeted me. No one asked if they could help me. When I went to the one associate and asked where drain cleaner was. She told me three different spots to find it, come to find they had none to begin with. Went to Ace Hardware in Severna Park was greeted as soon as I came in. I walked past the first aisle and a nice gentleman came out and asked if I needed anything and he took me right where I needed to go chatted with me for a few Minutes. Great service, fully stocked!”
“A visit was made there because we were looking for unique, contemporary hardware for our newly purchased doors.Sophie was patient with scattered inquiries regarding door pulls, shower heads, and hammered sinks. A quote was provided for our wish list. Once we stain the doors, we'll submit an order for our fabulous choices.”
“I had a great experience with a gentleman named Richard who made my experience really great. The computer wasn’t working right away but went IT specialist mode and got it working. I really appreciate the lady who greeted me and got me to the correct person. I will definitely recommend coming here to everyone I know hands down great service.”
“While traveling, my partner’s wheelchair lost a caster axle screw. Bruce’s supplied a replacement and spare (hand-cut to right size!)—and wouldn’t accept payment! “I’m not here to make money, but to help people.” ❤️”
“My son went to Johnson Lumber to purchase materials for his Eagle Scout Project. The staff were extremely helpful, answering all of my son's questions and giving him advice on how to build his project. They even gave him a discount and donated some of the materials for the project. I can't say enough good things about the team there. Thank you so much for helping my son and supporting Scouting!”
“I have been using Ferguson for years. The Ordnance Rd location is our companies ‘go to branch’. Pete always has that location stocked and organized. Isaiah and Frank are great to deal with and ALWAYS give us the best info and customer support. We’re glad that our pros have Ferguson’s pros at Ordnance, to go to when we need the help.”
8AM - 7PM
7936 Crain Hwy S, Glen Burnie
Hardware Stores
“I LOVE this place! Friendly and knowledgeable staff. Not in a hurry and have time to speak with you and offer suggestions and help you find the right item! Outstanding customer service all the time!”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
6AM - 9PM
3750 Commerce Dr, Halethorpe
Hardware Stores
“I was so bummed when i went to tool rental because Nae didn't assist me and walked away instead of saying she didn't know...but Scott came for the rescue and helped me and even apologized for the bad experience with Nae's unnecessary attitude...idk why she works there if she cant provide decent customer service”
“I ended up at my local Glen Burnie store and didn’t have my wallet. The local customer service is always on point.
I’m grateful that they knew me and they helped me through the check out process with my Tractor Supply membership account.
Hands down the BEST CUSTOMER SERVICE AROUND!”
6:00 AM - 9:00 PM
6650 Ritchie Hwy Route 2, Glen Burnie
Hardware Stores
“Doing a review for someone else.A worker named ms Debbie was GREAT, she wwnt above and beyond when none of the other workers could help. He( shopper/customer) went to customer service and they couldnt help, tools peeson couldnt help. Ms debbie found the item that was being looked for, went back to recieving, pulled the items and then brought them out. She was supwe nice and professional, she knew what she was doing. Need more people like this.”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
“This one has it all! There are two stores fairly close together but this one has everything! The only drawback is the staff members. Not friendly, don’t seem happy with their jobs. Decent selection of sprinklers and parts, (what I was looking for today) plants, especially their outdoor lot selection, loads of grills, great selection of hard flooring and so much more!!”
“Logan stopped us from grabbing the wrong supplies for a tool rental. He went a huge step further and helped us pick out another piece of equipment that had the sanding pads we needed. We greatly appreciate his friendliness and willingness to help!”
“Tim at Arbutus Johnstone is the goat, always a pleasure to talk with and goes above and beyond to assist with contractor needs. Zach and the rest of the staff also very helpful.”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
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“Went to buy a shovel. I did get it and at a great price. I was happy with my trip. I found the shovel easy. I couldn't use the vip number didn't come up but received a discount price. Chasher was very pleasant gave me information about a plant water can. That's it last a long time had for 10 years.”