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“Singh the owner was very kind and helpful when helping me with my finger prints. I had an appointment but forgot my second form of ID and he kept the store open for me and made sure I was taken care of. Thank you Singh!”
“The men who work here are incredibly friendly, professional, and helpful. They do a fantastic job keeping the shop running smoothly and always provide excellent customer service. It's clear they take pride in what they do!”
“Owings mills Red Run location is amazing! Anthony and Jake are fantastic and will take great care of all your needs! A+++++ for. Customer Service...highly recommend!”
“I’m glad that I picked this UPS Store to ship from unlike others that are in my area. I love that I was able to walk in to return my Verizon Settop Boxes without having to wait in a long line. The staff was very polite and friendly. I will definitely use this location again.”
“Great service, a major contribution to the neighborhood, and not to mention the convenience! They are courteous and available to answer all questions if any doubt.”
“Kim is absolutely a GOAT!! She was the only worker in the store with a line of 10+ and growing. She was professional courteous and gave everyone exceptional customer service. She deserves a raise or a significant bonus!! She is truly a rock star!”
“When an inattentive driver took out our mailbox in Annapolis, we weren't sure where to turn. Thankfully, we found Top Notch Mailbox Company of Maryland. Carol walked us through our replacement options, worked with us to find the best fit, and answered all our many questions. She made great suggestions that were economical and practical. The installation crew couldn't have been more efficient or professional. They had the new post installed in no time flat - and in the rain! We were super impressed that when finished, they wiped down the new post and even reinstalled our Christmas bow. Wow! This company is just the best!”
“Outstanding customer service from Nuha! She was patient, professional and very welcoming from the moment I walked in. She helped me with everything I needed and made the process smooth and stress-free. It's rare to find someone who is both efficient and genuinely kind. Thank you Nuha for making my experience at The UPS Store such a positive one. I'll definitely be returning!”
“Since the new ownership from Jan 2026, you can definitely see a big improvement! The office is cleaner, better organized, and staffed, OPEN ON Sundays!
I definitely love the new management!”
“Ms. Gloria Robinson who took care of me was great. It’s a very busy time of year and she was still so friendly and courteous. I really appreciate her positive attitude!”
“This is my neighborhood UPS and I have been using it since it opened. Raj, the manager, is one of the sweetest kindest people that I have had the pleasure of doing business with. Yes, the store is crowded sometimes but the staff is adept at handling business and keeping line moving. There has never been a problem that Raj was not able to solve. I think if I ever moved out of the neighborhood I would come back to use this UPS store.”
“Great service from Shannon at UPS Timonium/Ridgely Rd. She was super helpful, efficient, friendly, and knowledgeable. She went above and beyond to ensure the notarizing for my document was correct. Will return to this location for notary services. Thank you, Shannon!”
“EXTREMELY PLEASANT EXPERIENCES the last FEW Visits!! While ALL of the staff have been Awesome, the one constant has been Mr. Bob who I've interacted with on several occassions. Keep up the Great Work and Thank You!”
“When I moved to Baltimore I stopped by (being the closest to my home), got a PO Box. The person there that helped me was friendly and did a good job. Had to stop by a couple of weeks later to do an identity verification, same thing - service was great. Every experience I've had there has been positive.”
“I've always had a pleasant experience at this store. Very close to my home, convenient parking and the owner, Mr. YANG has always been very respectful and kind.”
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“This afternoon I had the pleasure of working with Jadyn and Tre’ at the Pikesville store. They were extremely helpful, nice and went above and beyond to help. Please make sure you stop by and say hello”