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“Amazing customer service from Tanya. She was so friendly and nice. Could tell she actually wanted to help rather than sell products.
Cory was also amazing helping us locate the perfect type of bed we were looking for when we first came in. We came back a second time after checking other places the customer service alone reeled us back in.”
“This experience was exactly how buying a mattress should be. 1) get greeted by the associate (Ian was great). 2) Associate listens to what you need and shows three options. 3) you pick the mattress and proceed to checkout. 4) every item you need is double checked with you before you leave the store.
I was in the store for less than 20 minutes and was never pressured on up sells, but was simply asked if we were interested in any of the extras, which we did take the mattress protector.
Well done!”
10AM - 9PM
8125 Ritchie Hwy Ste E, Pasadena
Furniture Stores
“Mr. Masood got us a great deal on a brand new bed set and worked to get financing. The customer service was great and got everything taken care of quickly. Thank you so much!”
“Had an extremely seamless and quick experience today at Mattress Firm in Canton Crossing. Kandice welcomed me immediately and even though I had little idea what I was looking for, she set me up with the Goldilocks of mattresses and frames, perfect for me. HUGE SAVINGS and everything was loaded up in my car before I knew it. Get there now!”
10AM - 9PM
2612 Brandermill Blvd, Gambrills
Furniture Stores
“Ms Wendy was amazing. She’s helped up through the process, it took a few hours, and she’s been with us every step of the way. Wendy made this decision easy & the process seamless. Will be back & will definitely recommend”
“Kevin was a great help today, especially with the flexibility of the offer. He was able to accommodate my requests while also providing a package that included more than just a price match from the other locations we visited. Very happy we decided to close our search at this location!”
10AM - 9PM
7659 Arundel Mills Blvd, Hanover
Furniture Stores
“Josh was patient, knowledgeable, and he was not pushy. He allowed me to take my time with my purchase, gave me all the pros and cons, and answered any questions I had about the different mattresses so I could make an informed decision. He managed to get us what we wanted and more within our price range. He also acknowledged each person that came in even though he was with us. He is the true definition of customer service. Thanks Josh!”
“I had an exceptional interaction with La-Z-Boy in Columbia, MD. The salesman was super helpful. Delivery was smooth and I absolutely love my Scarlett High Back chairs. I highly recommend them for vertically challenged folks like myself!”
“Garry helped me at this store. He was incredibly kind, empathetic and actually listened to me when looking for a mattress! I couldn’t have asked for a better experience. Thank you, Garry!”
“Had a great in store experience with Lauren today! She was knowledgeable and gave a great demonstration of several beds. The pricing was fair and straightforward. Thanks so much for a great shopping experience!”
“Michele was very helpful and showed us various options for our needs. She took her time with us and she was very kind and pleasant. Highly recommend, if you can-... ask for her when you visit.”
“I’m so happy with the service I received from Matthew at Wayfair Hanover. He was friendly, knowledgeable, and very patient while helping me decide. I found exactly what I was looking for thanks to him and his amazing team.”
“We are extremely happy with the service received from Dan Eckerd and our local Ethan Allen store. I had been wanting new family room furniture for quite sometime but was reluctant to start the process for many reasons. Dan is a great representative for Ethan Allen. He is a very good listener and does not push customers to make quick decisions.
He was able to make both, my husband and I, comfortable with our decisions without one of us feeling we had to compromise too much to achieve our ideas.
It was very helpful that Dan came to our home the day our delivery was made. He looked over every inch of the new items.
The room looks beautiful! Thank you, Dan.
Ginger & Von Rawley”
“Keron was extremely thorough, knowledgeable, and helpful; he is great at his job and made it an experience. The process was easy, and the mattress warehouse is clean. I am completely satisfied and would definitely recommend the Mattress Warehouse in Columbia.”
“One of the best experiences buying furniture. We were able to secure a lot of new quality furniture and Keith is the most knowledgeable when it came to selecting a bed and new furniture. The process was streamlined and everyone was friendly and made the process easy.”
“It's fun to go to 2nd chance. You never know what you'll find? Sometimes I go there looking for one thing and I end up buying something else. Even if I don't buy anything it's always an interesting adventure. Like visiting a museum that you can touch and buy the exhibits.”
“Second time purchasing furniture at Havertys Columbia with Chris Gantos as sales person - great service and again this store had just what I was looking for at a fair price.”
“This review is for this business being used as a venue only. WOW. Amazing place. Such an awesome spot to host a party or any celebration. Walking past all the tables in production was so very cool.”
“Ive been to this shop multiple times and I enjoyed every visit. The staff was nice and I found something cool each time. This will be my last visit as Im moving out of state this month. But I wanted to leave a review so others can know about this place. Not as much stuff as before due to an unfortunate fire but still worth a visit. I wish the owners of this shop blessings and fortune for the future ?”
“This place has beautiful furniture and the sales people are very knowledgeable and helpful. Ginny was very helpful and patient when I needed a repair for one of my dining chairs. They did an excellent job with the repair and made my dining set whole again. I was completely impressed by her dedication and professionalism. I would definitely go back for more. Thanks Ginny!”
“After doing business with these folks a couple of years ago I recently needed some repairs and the result was absolutely OUTSTANDING CUSTOMER SERVICE that went well above and beyond!”
“My experience here today at Gavigan’s Glen Burnie location was awesome. Special thanks and excellent customer service from Ms.Valerie C. She was very pleasant and helpful during my time of need. Valerie made our experience easy and put me at ease. Thank you!”
10AM - 6:30PM
8895 McGaw Rd, Columbia
Furniture Stores
“Incredible experience with this store - specifically Millie, but all staff were great. We were looking for a very specific nursery chair, but we were unable to find it. I called around a lot of places, before learning that this store would be able to purchase it for us. My husband and I stopped by yesterday to look at the fabric samples. We were very overwhelmed by the large number of options available to us. We were in the store for over an hour, and Millie was so kind and patient. She helped us narrow down the fabric selections based on what would look really good in our baby room. We found one sample that we really liked, but it turns out it was just discontinued a few days ago. Despite this mentally went above and beyond to try to help us find similar patterns. We were able to find three that we narrowed it down to. She then let us take the fabric samples home so we could think about it overnight. I’m so glad she did because it really helped us make a decision. She then took our order over the phone and it couldn’t have been easier. I had no idea that this store was in Columbia. It’s super convenient and I can’t wait to shop there again and again. Thank you to Millie and the team for being so patient and kind with us, especially since we were so indecisive.”
“Service was superior as well as products in store, delivery is first class.
Experience was Superior and we won't go to any other furniture or bedding store.
We found the one place, won't or don't need any other.”
“We loved these guys! They are repairing my father’s old clock and we purchased these two clock pictures here. We can’t be happier with set up and delivery and of course, the outstanding customer service.”
“I had an excellent experience working with Oluseyi at Bob’s Discount Furniture. She was pleasant, patient, and extremely knowledgeable. She took the time to show me around, answer my questions, and help me choose bedroom furniture that fit both my space and what I was looking for. I never felt rushed or pressured, and I really appreciated her attention to detail and genuine desire to help.
Oluseyi made the entire shopping experience enjoyable and easy. She is truly an asset to Bob’s and definitely a keeper! I would highly recommend asking for her if you’re shopping at this location. Excellent customer service from start to finish!”
“TL;DR: a couch from Su Casa is an investment in an awesome local small business, American manufacturing, and the couch itself - that won't require replacement every 10 years like some intentional garbage from Ikea, joybird, lovesac, etc.
After dealing with a degrading Ikea couch for 8 years, I finally sought out a replacement. Lots of people recommended online stores, like joybird or lovesac, but so many reviews suggest they're little better quality than Ikea with a polished PR facade, and sample swatches confirmed that. I went to a few secondhand places, like second chance, but couldn't find anything in the right size. After finding some good options in their online store, I went in to Su Casa, and holy smokes it was the best decision!
Their materials were clearly higher quality/more durable than the online swatches I received, and their customer service was excellent - knowledgeable and available to sufficiently answer all of my questions. They helped me with each customization decision and even added throws to my order over the phone a few days after I placed the couch order in store and realized I should get the pillows. They kept me updated about the couch construction and even asked, after it was completed, that the packaging/shipment portion be expedited (after I called to check on progress since I had a guest coming into town who I wanted to give a not-falling-apart couch as a sleeping option). Then 2 friendly delivery guys miraculously managed to get each piece of the couch up my front steps and in through my front doors without even touching the couch or wall. The couch is fabulous and perfect and still feels and looks brand new after 3 months (with 3 rambunctious kids). It cleans up easy and seems impossible to damage with scratches.
On top of ALL of this perfection, I'm so glad to support American builders and this excellent local business. Yeah, those online companies may cost $500-1k less than a similar couch at Su Casa, but you get what you pay for - a decline in quality and service, and no American manufacturing. This couch may have cost 2-3x as much as a current, comparable IKEA couch, but I'm sure in 10 years it WON'T be anywhere near falling apart. I'm betting it'll still look great!
Thanks Su Casa for being an awesome Baltimore option for home furniture/goods!”
“My experience started a bit slow because the showroom was crowded and I had to wait before getting assistance. Once a salesperson helped me, things improved a lot. He explained the differences between engineered wood and solid wood in simple terms, which helped me choose a study desk. The price was fair compared to other stores nearby. Delivery arrived on time, but one screw kit was missing. I called them and they sent it the next morning. The desk itself is stable and works well for daily use.”
9:30AM - 9:30PM
6225 Columbia Crossing Circle, Columbia
Furniture Stores
“I walked in and received the absolute best service to date., It was a rainy Monday and Lucia helped me out of the store directly into my rental car, but to our surprise the picture that I had just purchased didn’t fit. Lucia tried 4 different angles to try to get that picture in the car. But to no avail but it was not for the lack of effort. But all hope was not lost because she made one call and scheduled a delivery for me from the most courteous mover. My picture was in my home in less the two hours.
This was an amazing experience, Lucia is an absolute asset to Homesense and I hope that corporate, management, and executives know it. And if they don’t this is my way bringing awareness!!!!”
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“The store was clean/orderly and I was almost immediately engaged by a salesperson who worked with me. I had done prior product research on their website, so I had a rough idea of what I was looking for. The salesperson brought out additional fabric colors and discussed the available options. Once I selected the product, the checkout was fairly fast and easy.”