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“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
“I explained what I was trying to do and the employee was very helpful and friendly in matching the screws I needed. You cannot get this level of customer service in most stores these days.”
“Searching for something I needed online and I found this store that I did not know was there. (I live about 30 minutes away.) The items I needed was half the price of the same item at Home Depot and Lowe's so I stopped in while I was in the area. I also found out that the employees were more helpful and friendlier then at the other 2 stores. I'll be returning next time I need an item.”
“I buy tools or items there that if they survives one use I considerate worth the price. This time I bought moving blankets and crow bars.the crow bars are working extremely well as well as the moving blankets they will all last for another project. Win / win for me.”
“Love the convenience of having a hardware store in our community. Prices are affordable and even when I have a difficult time explaining what am really looking for, they are always willing to help me out and find what I need. Very satisfied customer.”
“We usually see George at the store, and we are always very pleased with his customer service and inventory. This time, his son Dylan greeted us, and he was equally friendly, helpful and provided excellent service. We love supporting our local hardware store, and are so happy they are there.”
“I just got out of work i was tired and didn't want to go to the other side of town to get chicken feed.i went in Rockies and bingo there it is and alot more..”
“Mike is a true professional in the area. Goes above and beyond to accommodate every need I had. Can't thank him enough and his team. A huge help on every project.”
“Direct contact with an employee, help me with the lumber that I needed and measurements. Fast customer service. Not like Home Depot and you have to wait around to find somebody. Definitely will be returning to Koopman for all my needs!”
“My wife and I recently finished a kitchen remodel which included new kitchen cabinets, countertop, backsplash and appliances. After interviewing several kitchen remodel stores we chose Kelly Fradet. We have dealt with several construction projects in the past including two major additions to our house but I can honestly say this was the most seamless well organized and pleasant experience we have ever gone through. Diane B walked us through the project from day one and maintained communication throughout ensuring everything was completed in a timely fashion. She helped us with the numerous styles, paint colors, countertop selections and even hardware choices. The installer Kurt was excellent at his craft, always punctual and communicated the plans perfectly. Everything came out beautiful. We both enthusiastically recommend Kelly Fradet if you are looking for a kitchen remodel. They have excellent customer service and do phenomenal work.”
“I purchased a used welder and called for info on getting one of my tanks filled. I knew nothing about this process. Kylee (spelling?) was very helpful over the phone but really needed to see what I had to make sure they could help me. I stopped by and was very pleased with the service and information I received from Kylee and Hal. Great experience. This isn't the closest place for me to go to but I'll be sure to return.”
“Great store and excellent service! Before I went to Larry's, several other stores were visited. None of them had the shower cartridge I needed. Went to Larry's, was in and out in 15 minutes. Paid less than Amazon, over 50% less than Home Depot, both of which I would have needed to wait for.”
“I've been here a few times. A little pricier than the big box stores but the staff is attentive and very nice. Great store for when you don't want to deal with the huge stores (and who does? Not me!)Always glad to shop here when I can.”
“Never had a bad experience at any of the Rocky's stores. The employee's are always customer driven . They always seem to enjoy being there and helping you find what ever you are looking for.”
“We shopped Lowe’s and Home for bathroom vanity cabinet combo. Their products are all poor quality materials (pressed particle board), pour surface finish with paint, and no service. And local cabinet businesses where their cabinets were more than 2x the cost for the same quality as Home Oulet. And they had limited designs that we liked. When we walked into Home Outlet, we spotted this beautiful 31” cabinet that was exactly what we were looking for and more! The cabinet was good quality with upscale design cues you would in thousands of dollars cabinets. Moreover, Brendan…store manager…was so courteous and helpful throughout our entire experience. And even went above and beyond after the purchase to make us very happy customers. We went back and bought a 2nd vanity cabinet for our half bath as a result. Highly recommend this business and location!!”
“Helped me find what I needed to repair a machine. When they didn't have the part that would fit, the sales associate gave me the specs for the part that I needed. They also recommended I visit a local competitor who may have had it in stock if I needed it right away”
“Consistant staff that will remember you. Very knowledgeable of where to find things. Willing to go with you to insure that youfind what you're looking for. Hence, looking for chainsaws, tools, great work clothes, plumbing, wood stove supplies, great selection of paint and painting supplies, etc., etc., this is the place. So, to wrap this up... GOOD BEY Home Depot, hello Rocky's.”
“I always find what I'm looking for when I go to the East Longmeadow location. If by chance I need assistance, someone is always nearby to help with any and all questions I have. Highly recommended!”
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
“Bought a new Rikon lathe, stand, tools, pen supplies, etc., Got home and started turning right away. Three days later I get a flyer from Woodcraft with same lathe $150 cheaper. Manager told me he'd honor lower price. No issues. I finally got back to store about two weeks later and he gave me $150 gift card and I ended up using it that day, plus some, for more turning supplies. Don't have any real woodworking stores in Capital District of NY, so he's got my business.”
“Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked away completely satisfied with our selections. He couldn't have been more helpful! 5 stars!”
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
“Amazing engaged long-term staff at this community centered store who understand old homes, small businesses and our community. They have never failed to help me to identify whatever little "thing a ma jig" that I am looking for. I have been shopping here for years and am so grateful that they exist.”
“This review is way overdue. We received outstanding customer service from Victor S. in the paint department. Knowledgeable, friendly and professional. Very pleased, highly recommend. In addition, we were extremely pleased with the help we received from Sean K. , the service desk supervisor on 11/26/2021 who successfully resolved an issue to our satisfaction. Both were a pleasure to work with and we will continue to shop at this Home Depot over others in the area.”
“Very knowledgeable staff, always willing to go the extra mile to get you what you need. I’ve been doing business here for 20 years and I look forward to 20 more.”
“I like Home depot in Wilbraham because they always have what I need. And most of all the customer service workers are very nice and respectful and they always find a solution to the problem specially IRIS she always finds the solution...”
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“As the owner of a medium sized plumbing company I cannot speak highly enough of the assistance we receive from the folks a Pioneer Valley. They have always come through for us and always put in the extra leg work when difficult to answer questions arise.”