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“Ed did a great job helping us out today! Effortlessly bounced between customers to make sure everyone was helped at once, and was transparent with the whole process.”
“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“mark was amazing, the transfer process from t-mobile was painless, i walked in and out with a working phone in less time then it took t-mobile to get the stupid transfer pin to start the process”
“So far, I love my new phone... pixel 10 pro. I came in with a phone that couldn't be fixed...battery gone bad. Ben was VERY informative & polite. Thank you very much.”
“Mimi was great She helped me answer all my questions help me pass all my information to the new phone and I really recommended this location they are all really friendly..”
10AM - 7PM
2547 Main St Ste 101, Springfield
Mobile Phones
“Mr. T assisted us with purchasing a new Apple phone on Sunday. We came to the store in the late afternoon and he was able to set our phone up and transfer items from the old phone. He is a great ambassador for Cricket and a delight to talk with during the process. Excellent representative for the brand. Keep up the great job!!!”
“I went in early one morning after feeling dismissed by a different location, I was very content with the customer service offered at this location. I was informed that this location was a franchise and not corporate so I will be coming here in the future. A lot more friendly and helpful than the Riverdale rd location”
“My husband and I had the VERY BEST experience at this T-Mobile with Brandon!! He went above and beyond to assist us with everything we needed! He stayed late, took our phone calls when we got home multiple times to help us after the fact, and he was so personable, honest, and efficient. I highly recommend this location and Brandon to help with whatever you need.”
10AM - 7PM
856 Main St, Springfield
Mobile Phones
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
10AM - 8PM
744 Bliss Rd, Longmeadow
Mobile Phones
“Upgraded my phone here today, this was the best Verizon experience I’ve ever had! Jordan was very knowledgeable and beyond helpful! His manager Alexandra is wonderful as well, I will never shop at another Verizon store ever again! Can’t recommend this store enough!!”
“Well I was having a bad day already and out of nowhere my phone freezes yikes so I panic and drove fast to metro PCs on summer Ave in Springfield and I met by the sweetest young lady I believe heee name was Viviana she stay calmed tries to assist with frozen phone ,that didn't work but the young lady never broke a sweat nor did she give up on helping me very professional and kind made my day!”
“Had a phenomenal experience with Abdiel at this location after going to the Holyoke store to remove my husbands phone after his passing… the staff at the Holyoke store was rude and unprofessional. Had me sit there for an hour and told me the line would be cancelled and removed from my account and bill. It was never done! Unbelievable!!! So when I had to return to do phone trade ins, I went to West Springfield because I received excellent service in the past!!! They were kind and caring and made a difficult task less difficult!!! I have been an ATT customer for 20+ years because the service has always been excellent but the service in Holyoke was appalling compared to my experience at the Riverdale Road store on West Springfield,”
9AM - 9PM
495 E Main St, Westfield
Mobile Phones
“Marko was absolutely fantastic to work with. He was incredibly knowledgeable and patient, especially while helping us navigate a complicated account. He took the time to make sure everything was explained clearly and made sure we got everything completely squared away. On top of that, he helped us secure some amazing deals. We truly appreciated his professionalism and dedication — highly recommend working with him!”
“Sheila was great. She got me the best deal and I’m happy with what I got for my devices. She was very informative and efficient at her job. I’m happy with my ATT service and internet at home, your team work is great, I hope you keep it up, and I plan to be with you for a long time.”
10AM - 7PM
326 High St, Holyoke
Mobile Phones
“My wife is a victim of identity theft. Her phone was hacked and her personal info was gone. Canceling the service was necessary for us to start over. We had terrible customer service with every rep we spoke to. Terrible!!
I drove over 100 miles to this branch. The associate Pavan took the time to discuss our situation and he stepped up and took control. This man is what real customer service should always be. Thank you Pavan?. You are a kind soul”
“Fantastic customer service! I don’t catch her name but the girl working was awesome! You could tell she likes her job and was hyping her co worker up! It was a good experience!”
9:30AM - 7:30PM
754 Sumner Ave, Springfield
Mobile Phones
“Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
“I really liked the way the young woman treated me. The place was very clean and the girl informed me very well of the changes that would be made starting in October. The service was very friendly.”
“We have had three new buildings, two building expansions and numerous renovations at three other buildings performed by Precision Communications over the last five years. All the workers are professional, reliable and responsive to our requests. They work great with our employees and other building contractors. Have had unshielded and shielded twisted pair and both indoor and outdoor fiber installed. Have never gone wrong with Precision Communications.”
“Joshua didn’t get a last name , Amazing customer service! Greeted me as I came in , they were super busy and helped me the fastest and best way he could ! Great person great service!”
“Best ?local secret spot for fixing your phone and replacing the screen for YEARS… ?most affordable and efficient. Shout out to the woman who runs this!
It’s next to the buffet next door!”
“Jose and Brie went above and beyond to help my family and I switch to a family plan and add on the home Internet. They answered all our questions and were very personable ?? I will always recommend T-Mobile to anyone ? thank you guys so much!”
10AM - 6PM
327 High St, Holyoke
Mobile Phones
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“Either me coming every month to pay my phone or me coming in to ask questions JC is always going above and beyond to help me shes the best metro needs employees like her”
“My phone wasn't working correctly it was talking back to me so I brought it to the store and this lovely young gentleman called Wes helped me and fixed my phone I recommend this store to everyone”
“The woman that works here is Amazing! She always helps me to the fullest. I highly recommend this location. They go above and beyond to satisfy their customer's. You won't be disappointed.”
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“What took me 5 hours to do myself, they took care of in just 15 minutes and did a far better job. I will absolutely come back and would recommend anyone give these guys a try. Thanks for your tremendous service!”