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“This is the only shop J will take my gear to. I had a JBL system issue they took it in assessed it orders the parts fixed it and got it back to me in a short period of time it sounds better than ever, I’ve been taking my gear here for years they are the real deal thank you guys!”
“Joseph did an amazing job today. He stayed past closing to find all the games I've bought during the 4 for 10 sale. Please stop by if you're in the area.”
“Today, I experienced, by far the best customer service EVER from Edgar! He was extremely tech-savvy and knowledgeable of iPhone and Android. . I found him to be patient and friendly, despite us coming 40 mins to close. I would most definitely recommend his services. Thank you so much, Edgar.”
“I went here with several questions that had me stumped for months. Dilana and kayly fixed them and they were awesome. Sometimes my phone has life of its own and they fixed it. Thanks”
“These guys are awesome. I have had issues two years in a row with my LG OLED TV (which is now still just over two years old!) and they were able to diagnose and repair the issue both times. Matt is friendly and knowledgeable and a great representative of the company.”
“I had a great experience at the T-Mobile store. The staff especially Mainor was professional, patient, and very helpful from the moment I walked in. He took the time to answer all my questions, explained everything clearly, and made sure I left satisfied. Customer service like this is hard to find these days, and the team really went above and beyond to make the process smooth and stress-free. I truly appreciate the kindness and professionalism. Highly recommend this location to anyone looking for excellent service!”
“The Abel and Esther were amazing!!! I have no words. They saw that had two plans running at the same time and alerted me of this. Were able to switch it to one and decrease my monthly payments. They also made sure I received a credit for the next month and they gave me a free tablet.
Although I can't get all of the money back from years of being overcharged. I felt satisfied by the customer service I received, the kindness and understanding. They also waive the fee activation for the new phone I originally came to set up They also got all of these changes done without any additional fees. I am so gratefu!!!!
Da Add photos”
“Had a great experience at Braintree Best Buy. A very knowledgeable salesperson gave me a solution to my problem with patience and grace. Glad I made the trip into the store!”
“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“5 stars for not locking products behind glass that require employee assistance to unlock. Employees that have better things to do and don't get paid enough to open doors and cabinets for every customer. Hope this trend never reaches this target.”
Open 24 hours
51 Commercial Street, Braintree
Electronics
“I have had the pleasure of interacting with this lady on both a business and personal level, and I can assure you that these claims are entirely unfounded. As a person of color, my conversations with her have always been enlightening and have greatly improved my mornings. I advise against accepting the prevailing narrative.”
“Bought an Apple Watch band at the Apple Store. I walked into the mall, found the Apple Store and within less than a minute and a half I was already walking out the door with my watch band. Multiple staff were already at the store entrance to assist customers. The watch band is pricy at $50 but guarantees that my $300+ Apple Watch is safe and won’t randomly fall off with cheaper watch bands that aren’t Apple branded.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“I had a great experience with Slad! I went in to take my bonus daughter to trade in her phone, and the customer service was excellent. Slad was friendly, helpful, and made the whole process quick and easy. He explained everything clearly and made sure she was taken care of. I really appreciate the great service and would definitely come back!”