Cell Phone Stores in Braintree, MA

“I want to applaud the service
I received at Braintree store with Malikah. I bought a new phone and after my number was transferred I was not able to make or receive calls on the new phone. I went to Brockton store and they were not able to fix it. Mind you I was going to be traveling the next day and I was in panic mode. Brockton advised me to go to the Braintree store where I was given support by Malikah. She should receive a raise! she was very professional but her kindness was what I want to thank her for. She fixed the esim on my new phone!!! She got skills and I just want her Manager to know that I was able to travel to Nigeria with my new phone! Thank you Malikah!! I wish I could give you 10 stars1”

“I had a great experience with Slad! I went in to take my bonus daughter to trade in her phone, and the customer service was excellent. Slad was friendly, helpful, and made the whole process quick and easy. He explained everything clearly and made sure she was taken care of. I really appreciate the great service and would definitely come back!”

“Very fast and friendly honest business. I took my niece to 3 other spots in the mall for a quote, only 3C was quick and helpful. One of the staff members even gave us a discount on a couple of items/services, I will definitely be back and refer others as well”

“I went here with several questions that had me stumped for months. Dilana and kayly fixed them and they were awesome. Sometimes my phone has life of its own and they fixed it. Thanks”

“The Abel and Esther were amazing!!! I have no words. They saw that had two plans running at the same time and alerted me of this. Were able to switch it to one and decrease my monthly payments. They also made sure I received a credit for the next month and they gave me a free tablet.
Although I can't get all of the money back from years of being overcharged. I felt satisfied by the customer service I received, the kindness and understanding. They also waive the fee activation for the new phone I originally came to set up They also got all of these changes done without any additional fees. I am so gratefu!!!!
Da Add photos”

“I had a great experience at the T-Mobile store. The staff especially Mainor was professional, patient, and very helpful from the moment I walked in. He took the time to answer all my questions, explained everything clearly, and made sure I left satisfied. Customer service like this is hard to find these days, and the team really went above and beyond to make the process smooth and stress-free. I truly appreciate the kindness and professionalism. Highly recommend this location to anyone looking for excellent service!”

“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.

After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.

Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.

Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.

Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.

I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.

Steven deserves serious recognition — employee of the year, without a doubt!”

“Bought an Apple Watch band at the Apple Store. I walked into the mall, found the Apple Store and within less than a minute and a half I was already walking out the door with my watch band. Multiple staff were already at the store entrance to assist customers. The watch band is pricy at $50 but guarantees that my $300+ Apple Watch is safe and won’t randomly fall off with cheaper watch bands that aren’t Apple branded.”